Travel Insurance Reviews

Signing up for the travel insurance was reasonably easy, but the claims experience was another matter. I ended up wondering why I had bothered making a claim. It was not worth it after all the deductions and excesses were taken out.

I always use Columbus Direct , great prices and very friendly staff on the few occasions I have called them. Luckily I have not had to put in a claim.

I've used Columbus Direct for several trips now. Prices are super-competitive and when I've had claims (twice) they've been handled efficiently and promptly. That's why I'm staying with them for my annual trips policy.

Choose the wrong check box. Contacted Sally at Fast Cover and she was very helpful. In fact I was given a $30 refund. I have already given details to one of my workmates.

Wife and daughter injured in UAE. Took them to to hospital for check up. $500 out of pocket including medical report back in Sydney ($150).

QBE took 6 months to process. Final refund $150!

Consultants indifferent and arrogant attitude.

Absolute disgrace.

Took out travel insurance with Downunder (Allianz) and was hospitalised in Tokyo, $5,000 in costs and the claim was knocked back, saying it was a pre existing medical condition! Be wary guys, you dont always get what you pay for.

Columbus stated that they had a 19 day no questions asked refund. I had to cancel my policy within this 19 day period and Columbus stayed true to their word and refunded me the entire amount paid, no questions asked and they were friendly and professional about it.

Excellent service overall. There was an opportunity for good discussion of our family needs, and I felt as though I was being listened to and receiving a great value deal as well.

Denied claim for accidental damage to out waterproof camera stating it was due to a mechanical fault. This decision was made by Cover-More without inspecting the camera or waiting for the outcome of the report from the authorized repairer/manufacture which confirmed damage was not a mechanical fault. Will NEVER use Cover-More again.

I was initially worried about how cheap Simply Travel Insurance was and why they were so much cheaper than flight centre quoted me. Once I realised that they were backed by Allianz my mind was put at rest and I went ahead and purchased. Like all insurers it was easy to buy, but the value for money stood out to me. I did't need to make a claim, but being backed by Allianz, I don't imagine that there would be an issue to get owed money back or if I needed help overseas.

Called Virgin money in regards to travel insurance today at 12.30. Had several questions in regards to what is covered...the woman I spoke to was very rude and argumentative... Her advice was to go to page 20 of the PDS and read it myself, wouldn't tell me what is or isn't covered.
I then attempted to talk to her about the other quote I had from Woolworths insurance... Mid sentence she cut me off and rudely said I don't work for them.... No shit...it was a question, do I need to talk to someone else there that can answer my question.

I also asked about layovers without leaving airport during journey... She again was very rude with answer.... Needless to say I hung up on here and purchased Woolworths insurance

I had a round trip booked, meeting, hotel booking, etc. My flight was diverted due to aircraft breakdown, so I never arrived at one of my original destinations, which means, now I will have to make a separate trip there.

I provided all the required evidence from the airline. InsureAndGo straight away said that it cannot be a cancellation, because basically I arrived at my final destination, so it can only be a delay, which is very clever, because in that case the max payable amount is a lot lower. Well, as I never arrived at one of my planned destinations, in my view that is a cancellation of one of my flights.

Now it will cost me $2500 to cover that missed trip.

Finally, they rejected my whole claim, saying I arrived at my final destination without any delay, in fact, I got there about an hour earlier than expected. Wow. And what about the destination that I never got to?

I have used them lots of times, recommended them to many of my friends because they are an Australian company, so we should support them.
Luckily, non of them had any problem, otherwise I would be in big trouble now, because when something happens, that is when you really find out how good an insurance company is.

Well, this one is rubbish and extremely sneaky.