iTrek Travel Insurance Reviews

itrek is all about big adventures at competitive prices. Designed especially for the thrill seeking backpacker, itrek’s motto is, “travel insurance for travellers not tourists”. Policies are available to those under 65 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 7.7/10

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Tried to extend and no reply

Review by Abby | 27 September 2018, 10:06 AM | 6 comments Reviewed by Abby on 27 September 2018, 10:06 AM

I tried to extend my policy twice over email and as soon as I said what dates I would like to extend ... Read more

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iTrek were a literal lifesaver

Review by tonysong | 22 January 2018, 11:58 AM | 0 comment Reviewed by tonysong on 22 January 2018, 11:58 AM

iTrek is honestly the best, great value, excellent coverage, patient customer support and lightning q... Read more

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check Verified Review John Katanas was invited by iTrek to write this review.

Thanks iTrek. Great peace of mind!!

Review by John Katanas | 02 January 2018, 17:24 PM | 1 comment Reviewed by John Katanas on 02 January 2018, 17:24 PM

As a first time user, very happy with the online service, options offered and value for money. Thanks... Read more

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check Verified Review John Katanas was invited by iTrek to write this review.
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check Verified Review Lesley Kane was invited by iTrek to write this review.

Easy to organise over the last phone

Review by Lesley Kane | 24 September 2017, 23:52 PM | 0 comment Reviewed by Lesley Kane on 24 September 2017, 23:52 PM

Other insurance companies are too complicated and not user friendly. I have used itrek 4 times now a... Read more

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check Verified Review Lesley Kane was invited by iTrek to write this review.
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Not happy

Review by Natalie Lane | 19 September 2017, 14:59 PM | 0 comment Reviewed by Natalie Lane on 19 September 2017, 14:59 PM

Had a medical incident overseas. Our insurance was not accepted by either the clinic or hospital.. we... Read more

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check Verified Review Samuel Maddalena was invited by iTrek to write this review.

No worries!

Review by Samuel Maddalena | 21 August 2017, 12:17 PM | 0 comment Reviewed by Samuel Maddalena on 21 August 2017, 12:17 PM

I made a claim on my trip because of a medical issue.

ITrek responded the next day, and I r... Read more

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check Verified Review Samuel Maddalena was invited by iTrek to write this review.
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Efficient and helpful, fantastic company, will reccomend and 100% use iTrek again.

Review by Rhys McDonnell | 13 July 2017, 15:28 PM | 0 comment Reviewed by Rhys McDonnell on 13 July 2017, 15:28 PM

Easy to get into contact with, easy to use and the claim was a very easy process. Will definitely use... Read more

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check Verified Review Belinda Brooke Roy was invited by iTrek to write this review.

All claims processed efficiently and successfullly

Review by Belinda Brooke Roy | 10 July 2017, 16:48 PM | 0 comment Reviewed by Belinda Brooke Roy on 10 July 2017, 16:48 PM

I had the unfortunate experience of having to visit a hospital whilst in transit to South America. Th... Read more

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check Verified Review Belinda Brooke Roy was invited by iTrek to write this review.
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check Verified Review Gary30 Whitcombe was invited by iTrek to write this review.

Pretty happy with level of service

Review by Gary30 Whitcombe | 10 July 2017, 11:47 AM | 0 comment Reviewed by Gary30 Whitcombe on 10 July 2017, 11:47 AM

Not happy re: depreciation of items as they still need to be replaced at current market value. Proof ... Read more

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check Verified Review Gary30 Whitcombe was invited by iTrek to write this review.
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check Verified Review Terence Wall was invited by iTrek to write this review.

Perfect insurance and coverage at a great price.

Review by Terence Wall | 07 July 2017, 13:58 PM | 0 comment Reviewed by Terence Wall on 07 July 2017, 13:58 PM

Due to issues outside my control, I missed 3 flights home from America, Mexico & PNG in the space... Read more

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check Verified Review Terence Wall was invited by iTrek to write this review.
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Very happy with claims process

Review by Zoe Wright | 07 July 2017, 13:58 PM | 0 comment Reviewed by Zoe Wright on 07 July 2017, 13:58 PM

The team were responsive and helpful, the claim was processed quite quickly. The team on the emergenc... Read more

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check Verified Review Christine Coughanowr was invited by iTrek to write this review.

Prompt and fair claims support

Review by Christine Coughanowr | 07 July 2017, 13:58 PM | 0 comment Reviewed by Christine Coughanowr on 07 July 2017, 13:58 PM

I have made two claims through itrek and both were good - much better than more expensive travel insu... Read more

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check Verified Review Christine Coughanowr was invited by iTrek to write this review.

iTrek FAQ's

How many people can I include in my policy?

Itrek lets you add on as many as eight people onto your group travel policy.

Am I covered if I go on a cruise?

Aye aye, they sure do. Do remember that although you could be travelling in Australian waters, you must still check ‘pacific’ on your destination selection.

Am I covered for skiing and my equipment?

You'll be covered medically if you injure yourself whilst skiing. But itrek do not cover for additional skiing benefits that are sometimes offered like cover for lift passes, or piste closure.

Are kids covered for free?

Sure! You can take your kids along on your next adventure and insure them under you policy provided they are under 21 and not in full time employment.

Can I pay to reduce or cancel my excess?

itrek’s easy claims process makes claiming straightforward. Some small claims are often approved and paid out with one phone call.

What additional extras are there?

Unfortunately itrek does not offer additional cover for high value items.

Am I covered if my tour company collapses?

No, itrek doesn’t provide protection from insolvency.

I’m not an Australian resident- can I buy cover?

No, unfortunately it is only available for Australian residents travelling overseas.

What size moped or motorbike am I covered to ride overseas?

You can ride any type of moped or motorbike provided you are licensed to do in Australia and your license is valid overseas in the country you are travelling.

How long is their single trip cover for?

18 months. Itrek lets you travel for longer than most insurance providers.

Can I extend my policy from overseas?

Not ready to come home? You can easily extend your policy with itrek for up to 18 months. Simply give itrek a ring on 1300 884 430.

Do they cover for my rental vehicle excess?

No, itrek does not cover for rental vehicle excess

What is their cooling off period?

14 days.

Where are they based?

Sydney!
 

Who underwrites them?

certain underwriters at Lloyd's.
 

 

FOUR FAST FACTS

age limit
Under 65
age limit
Under 65
multi trip duration
Not available
luggage cover
$750 per item limit
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