iTrek Travel Insurance Reviews

itrek is all about big adventures at competitive prices. Designed especially for the thrill seeking backpacker, itrek’s motto is, “travel insurance for travellers not tourists”. Policies are available to those under 65 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 7.7/10

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7.6/10
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7.8/10
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Great value, good customer service, easy, efficient claims process.

| | 2 comments Reviewed by Nikki on 19 July 2019, 16:00 PM

I had to lodge a claim. The process was very easy and the claim was processed almost straight away. ... Read more

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Amazing

| | 1 comment Reviewed by inesa on 15 July 2019, 10:22 AM

I was injured on the Kokoda trail and iTrek organised chopper, hospital, hotel and earl flight back h... Read more

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Baggage Delay Claim

| | 2 comments Reviewed by Emily May Pearson on 15 July 2019, 10:22 AM

Worst travel insurance company I have ever dealt with. Provided me with half of my claim and still fi... Read more

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Highly recommend itrek!

| | 2 comments Reviewed by Shelby El-rassi on 10 July 2019, 09:56 AM

I had the best experience with them! Used itrek for long term travel insurance and had to claim twice... Read more

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Stonewalling

| | 1 comment Reviewed by Craigh Mcneill on 07 January 2019, 11:03 AM

When our overseas transport, our flight, was delayed, it meant that we would not arrive on time. We c... Read more

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Tried to extend and no reply

| | 6 comments Reviewed by Abby on 27 September 2018, 10:06 AM

I tried to extend my policy twice over email and as soon as I said what dates I would like to extend ... Read more

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iTrek were a literal lifesaver

| | 0 comment Reviewed by tonysong on 22 January 2018, 11:58 AM

iTrek is honestly the best, great value, excellent coverage, patient customer support and lightning q... Read more

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check Verified Review John Katanas was invited by iTrek to write this review.

Thanks iTrek. Great peace of mind!!

| | 1 comment Reviewed by John Katanas on 02 January 2018, 17:24 PM

As a first time user, very happy with the online service, options offered and value for money. Thanks... Read more

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check Verified Review John Katanas was invited by iTrek to write this review.
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check Verified Review Lesley Kane was invited by iTrek to write this review.

Easy to organise over the last phone

| | 0 comment Reviewed by Lesley Kane on 24 September 2017, 23:52 PM

Other insurance companies are too complicated and not user friendly. I have used itrek 4 times now a... Read more

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check Verified Review Lesley Kane was invited by iTrek to write this review.
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Not happy

| | 0 comment Reviewed by Natalie Lane on 19 September 2017, 14:59 PM

Had a medical incident overseas. Our insurance was not accepted by either the clinic or hospital.. we... Read more

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check Verified Review Samuel Maddalena was invited by iTrek to write this review.

No worries!

| | 0 comment Reviewed by Samuel Maddalena on 21 August 2017, 12:17 PM

I made a claim on my trip because of a medical issue.

ITrek responded the next day, and I r... Read more

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check Verified Review Samuel Maddalena was invited by iTrek to write this review.
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Efficient and helpful, fantastic company, will reccomend and 100% use iTrek again.

| | 0 comment Reviewed by Rhys McDonnell on 13 July 2017, 15:28 PM

Easy to get into contact with, easy to use and the claim was a very easy process. Will definitely use... Read more

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iTrek FAQ's

How many people can I include in my policy?

Itrek insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Aye aye, they sure do. Do remember that although you could be travelling in Australian waters, you must still check ‘pacific’ on your destination selection.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. Itrek will cover $1,500 worth of skiing equipment, and unlimited emergency rescue.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy this can be reduced to $100.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000. With their adventure pack add on you can get extra cover for a wide range of adventure activities that aren't automatically covered. The trekking pack for cover for hiking or trekking with a licensed operator up to 6000m. And the Winter Sports pack add on for cover whilst skiing and a wide range of snow sports.

Am I covered if my tour company collapses?

No, itrek doesn’t provide protection from insolvency.

I’m not an Australian resident- can I buy cover?

No, unfortunately it is only available for Australian residents travelling overseas.

What size moped or motorbike am I covered to ride overseas?

You can ride any type of moped or motorbike provided you are licensed to do in Australia and your license is valid overseas in the country you are travelling.

How long is their single trip cover for?

2 years for working and exploring in the US, UK, or Canadian adventure. 12 months for all other destinations.

Can I extend my policy from overseas?

Not ready to come home? You can easily extend your policy with itrek for up to 12 months. Simply give itrek a ring on 1300 884 430 or this can be done in their policy manager tab.

Do they cover for my rental vehicle excess?

Yes, for up to $4,000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonnes.

What is their cooling off period?

14 days.

Where are they based?

Sydney!

Who underwrites them?

Certain underwriters at Lloyd's.

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