1Cover Travel Insurance Reviews

Very pleased with 1cover with my claim.
After lengthy wait on cruise company to provide document, I submitted claim and was processed very quickly.

Initially found it difficult to commence claim with no phone contact possible but once this was overcome claim process was easy to follow and efficient. Used the chat on-line option which was helpful. Payment was very prompt. Very comfortable with process

The experience following an injury was terrible. They were slow and unhelpful, failed to organise an appropriate flight back home and then delaying reimbursement by asking for letters and documentation from the airliner.

This is the first time we had to make a major claim on travel insurance. 1Cover made this a stress free process. I submitted the claim and basically it was paid.
One service which I am really impressed with is their medical phone contact. Someone rang us to check that we were ok and to see if our medical issues had been resolved and if we needed any further assistance. The man was so reassuring and caring (sorry cant remember your name) checking that we were ok particularly in this difficult covid time. It is great to know that if I am concerned, need advice or unsure of what to do I can ring 1cover medical assistance 24 hours. That is really what you need when overseas and sick. I will definitely continue getting travel insurance with 1cover. Thank you.

Terms and conditions do not show all requirements needed when making a claim. I wanted to claim for my stolen phone terms and conditions outlined what i needed but the claims department requested that I have my IMEI number blocked before my claim is processed. This was not outlined in terms and conditions or on their website. Getting this took over 3 months and costed me $100 and more considered if I needed my money asap. Other than that good competitive insurance, with decent response times to queries and claims.

I have used 1 cover several times and have never needed to claim.

Our cruise was cancelled due to Covid19
We were only offered a credit until 2021or a refund less "their expenses" which totalled $4600!
After the cruise was cancelled I suffered a serious knee injury which meant I could not have travelled anyway so made a claim on medical grounds.
After weeks of trying, I have yet to speak to anyone, just referred by voicemail to the web site. My emails are not answered. My request for a phone call to resolve the legitimate claim are ignored.
I will continue to pursue the claim but will never use 1 Cover again and would never recommend.
No wonder Insurance Companies have a bad name. Appalling!

Easily found cover that suited me through them for a good price. Covered everything I was looking for and more yep

We were kept up to date on proceedings once we lodged our claim. It did take some time but under the circumstances, being Covid-19, we have no complaints and would highly recommend 1Cover to all our family and friends.

Chose to take out a comprehensive "cancel for any reason" policy with 1 Cover. This was in 2019 before any news of covid 19 appeared. Unfortunately it was a waste of money as it seems they are quite happy to forfeit their obligations to the customer even though it's a cancel for any reason policy. We travel multiple times a year and would continue to use this company had they looked after us. Now I will not be using them again nor will we recommend them to family, friends or colleagues. Sad thing is our friends took out a policy with a different insurer at the same time for the same holiday (as we were going together) and that company honoured their claim and paid out. Clearly that company puts customers first rather than hiding behind policy and loopholes!

In submitting this claim we were very wry as anything would come out of it. We were our selves very late to submit certain documents as we had deleted from our data base, so had to approach Travel agent to supply again. So it was very satisfying with the result that a missed port & car hire cost & disappointment of family to visit this port was made better with this result. Thank you.

Right in the middle of the COVID-19 pandemic I was caught overseas. 1Cover easily extended my cover. I had a rental car damage claim. 1Cover responded and approved my claim within 12 hours! Can't get better than that! I've used 1Cover several times before and obviously will continue to do so. 100% satisfaction.

thank you for settling my claim,it shows that if you are honest about pre_existing conditions you will be paid out.As I have been struggling with pre_existing conditions for the last couple of years,it sure is worthwile to pay the extra to be covered even though it may add to the cost of the trip,my thought is if you cannot afford insurance,you should not travel.