1Cover Travel Insurance Reviews

We found 1Cover available to our phone call. We filled in the online form without problems, but had a problem trying to attach our various forms we were requested to attach to the online form. That may have been the form, or it may have been my capabilities on the computer. On phoning and explaining my problem i was given an email address I could attach the forms to. So much easier than the form. So I took photo's of each form and then sent them to my email and forwarded them on to 1 Cover.
Within approx a week they have confirmed our payment, although that could take up to 2 weeks to come through into our bank account.

This was the first time I had used 1Cover and I am most impressed. The website was easy to use, very competitive rates and when it came to making a claim due to a broken leg, the claim was settled quickly with no complications. I will use this company again and recommend it to others.

Statement policy emailed listed a $100 excess, they then doubled it when making a claim due to injury from skiing. Does not make it clear for purchasers.

I had great support from customer service and fuss on my claim. I will not hesitate to tell friends and family to use 1cover for travel insurance

Each time I travel overseas or hire a car within Australia, I take out 1Cover insurance. Thankfully I have only ever needed to make 1 claim. That claim was settled, without any issues within 3 days of me submitting it. I was exceptionally impressed and can recommend this insurance!

was not happy with our island where cancelled my friends have 1cover and they have been told they are not covered for it. we took out cover before this virus happened and no one had the virus on the cruise ship they stopped us from coming to the island because 2 people had the flue

We bought the travel insurance (with cruise insurance) early January for our honeymoon and mid feb, our cruise decided to divert Which made us miss 2 ports of call and arrive to another final destination. Being out of pocket thousands due to new airplane tickets. Long story short, they don't want to cover because some news published a “coronavirus” article early January...

Hang on to your money and avoid this company like a pandemic. Paid extra cover for my son with an existing medical condition to be covered for a Europe trip for June 2020. Our policy was taken out in December 2019. Spent $780 for 6 weeks to not be covered anything relating to Coronavirus as excluded from their policy
I'm now looking at canceling our trip or rescheduling for next year. Airlines are changing their policies by waiving fees for date changes and travel vouchers for those wanting to cancel. 1Cover are not interested in assisting their customers even if wanting to make changes to travel dates, except if you pay for a new policy.
They are not answering phones nor responding to callbacks. I can just imagine if needed to make a claim how terrible their service would be.
Leave negative feedback if you have experienced similar experience wanting to cancel or change dates. 1Cover needs to be more accommodating to their customers in this unprecedented event.
My printed policy will be used as a substitute for toilet paper.

The claim I did for a stolen item was quick and easy! I would use this insurance again the next time I travel!
Only issue is the customer support they pass you on different person every response and I found it confusing.

Great support from 1Cover, my travel claim was processed very quickly without any problems. I presented all my receipts/invoices for 1Cover, & they accepted all

Prompt and satisfying service, logged claim and within 2 woeking days it was processed, highly recommend this insurance company to others needing travel insurance.

1 Cover was exceptional in dealing with my Claim regarding my Sons Medical Emergency whilst in Canada. I contacted 1 Cover when my Son fell ill , from Canada and had a Case Manager who helped me through a Very Stressful Time . My claim was evaluated and approved within 2 days . Fantastic Level of Service which means I will be using 1 Cover for my Preferred Travel Insurance in the Future .