1Cover Travel Insurance Reviews

1Cover travel insurance Is extremely good value for money, they are easy to contact and incredibly focused on providing the highest level of customer service. When I had a medical emergency overseas they were extremely helpful and caring and claiming was super easy and fast- We only ever use 1Cover insurance when we travel as we know they have got our back.

I am extremely satisfied with your company, I have used your services in the past & will definitley use you again, once we can travel, thank you so much for being so efficient & helpful with this claim

I had to make a medical claim whilst stuck in NZ from Australia during lockdown. the 1Cover people could not have been more helpful, And kept me informed all the way. The process was very quick and my claim was approved within a few days of providing all my documentation. An excellent experience and I would definitely use 1 cover again.

We recently made a claim (on medical grounds) for a cancelled overseas trip. The claiming process was very easy online, and we were very happy with the communication with 1Cover, and with the outcome. Thankyou 1Cover.

Very pleased with 1cover with my claim.
After lengthy wait on cruise company to provide document, I submitted claim and was processed very quickly.

Initially found it difficult to commence claim with no phone contact possible but once this was overcome claim process was easy to follow and efficient. Used the chat on-line option which was helpful. Payment was very prompt. Very comfortable with process

The experience following an injury was terrible. They were slow and unhelpful, failed to organise an appropriate flight back home and then delaying reimbursement by asking for letters and documentation from the airliner.

This is the first time we had to make a major claim on travel insurance. 1Cover made this a stress free process. I submitted the claim and basically it was paid.
One service which I am really impressed with is their medical phone contact. Someone rang us to check that we were ok and to see if our medical issues had been resolved and if we needed any further assistance. The man was so reassuring and caring (sorry cant remember your name) checking that we were ok particularly in this difficult covid time. It is great to know that if I am concerned, need advice or unsure of what to do I can ring 1cover medical assistance 24 hours. That is really what you need when overseas and sick. I will definitely continue getting travel insurance with 1cover. Thank you.

Terms and conditions do not show all requirements needed when making a claim. I wanted to claim for my stolen phone terms and conditions outlined what i needed but the claims department requested that I have my IMEI number blocked before my claim is processed. This was not outlined in terms and conditions or on their website. Getting this took over 3 months and costed me $100 and more considered if I needed my money asap. Other than that good competitive insurance, with decent response times to queries and claims.

I have used 1 cover several times and have never needed to claim.

Our cruise was cancelled due to Covid19
We were only offered a credit until 2021or a refund less "their expenses" which totalled $4600!
After the cruise was cancelled I suffered a serious knee injury which meant I could not have travelled anyway so made a claim on medical grounds.
After weeks of trying, I have yet to speak to anyone, just referred by voicemail to the web site. My emails are not answered. My request for a phone call to resolve the legitimate claim are ignored.
I will continue to pursue the claim but will never use 1 Cover again and would never recommend.
No wonder Insurance Companies have a bad name. Appalling!

Easily found cover that suited me through them for a good price. Covered everything I was looking for and more yep

We were kept up to date on proceedings once we lodged our claim. It did take some time but under the circumstances, being Covid-19, we have no complaints and would highly recommend 1Cover to all our family and friends.