1Cover Travel Insurance Reviews

We were kept up to date on proceedings once we lodged our claim. It did take some time but under the circumstances, being Covid-19, we have no complaints and would highly recommend 1Cover to all our family and friends.

Chose to take out a comprehensive "cancel for any reason" policy with 1 Cover. This was in 2019 before any news of covid 19 appeared. Unfortunately it was a waste of money as it seems they are quite happy to forfeit their obligations to the customer even though it's a cancel for any reason policy. We travel multiple times a year and would continue to use this company had they looked after us. Now I will not be using them again nor will we recommend them to family, friends or colleagues. Sad thing is our friends took out a policy with a different insurer at the same time for the same holiday (as we were going together) and that company honoured their claim and paid out. Clearly that company puts customers first rather than hiding behind policy and loopholes!

In submitting this claim we were very wry as anything would come out of it. We were our selves very late to submit certain documents as we had deleted from our data base, so had to approach Travel agent to supply again. So it was very satisfying with the result that a missed port & car hire cost & disappointment of family to visit this port was made better with this result. Thank you.

Right in the middle of the COVID-19 pandemic I was caught overseas. 1Cover easily extended my cover. I had a rental car damage claim. 1Cover responded and approved my claim within 12 hours! Can't get better than that! I've used 1Cover several times before and obviously will continue to do so. 100% satisfaction.

thank you for settling my claim,it shows that if you are honest about pre_existing conditions you will be paid out.As I have been struggling with pre_existing conditions for the last couple of years,it sure is worthwile to pay the extra to be covered even though it may add to the cost of the trip,my thought is if you cannot afford insurance,you should not travel.

When applying to be covered for travel, customer service is so helpful and polite!!

When applied for a claim, customer service was so considerate and understanding! They explained to me exactly what I needed to do without judging me or makeing me feel stupid!!

Just amazing service!!!

I lodged my claim for reimbursement of medical expenses incurred on a recent trip to Italy and received confirmation of claim acceptance within same day. Payment is due within 14 days.

The last 3 years, have had 3 claims. Loss of items through to Accident/Injuries.
Always: Supportive. Efficient. Caring. Understand your situation and provide empathy. Cost effective. Available 24 x 7. Customer notes on file updated which ensure no frustration from our end when having to contact them. Never had a problem. Always use 1 Cover.

I always get travel insurance. I have used different brands in the past. I have only had to claim twice in approx 15 yrs of travel, and both times it was with 1Cover, and both times they processed the claim really quickly and smoothly. It was simple to upload all my receipts on their page and I was really happy with the whole experience. I recommend them!

After a very unfortunate accident i had whilst on holidays i was hospitalised needing surgery 1 cover insurance were there for me I cannot thank them enough.
They were very quick with payments regarding my hospital stay and surgery and would always follow up to see if i was ok, in my opinion without a doubt the best insurance company there is and i will keep using them and referring them for future holiday insurance

Thankyou 1 cover

At a time when the industry is under immense pressure, my dealings with 1cover staff were both friendly and supportive. I appreciated the efficiency with which our claim was processed. Well done to the 1cover team involved.

My wife and I have taken out an Annual Travel Insurance Policy with 1Cover for many years and had reason to make a claim in 2020. The process was extremely easy and non complicated and my claim was processed in a couple of weeks (they were extremely busy due to the coronavirus), with the money appearing in my account a few days later.

Excellent service and a great travel insurance company.

Highly recommend.