1Cover Travel Insurance Reviews

Really happy with the claims process. I have had to claim against two separate 1cover policies now and both times I experienced consistent and timely response with all comms easy to follow. Will use again knowing they don’t make this an onerous or difficult process providing you show appropriate evidence.

Your comment text is too long. Max is 700 characters including linebreaks.

Helpful, friendly staff. Was my first claim in many years of travel. Could not fault the service. Excellent and prompt communication

Your comment text is too long. Max is 700 characters including linebreaks.

I made a claim overseas for medical expenses incurred and I was responded to very quickly and once I returned to Australia and provided the necessary medical notes, was reimbursed promptly with no out of pocket expenses. A real life saver!

Your comment text is too long. Max is 700 characters including linebreaks.

Customer service was very understanding and friendly. My claims were processed really quick, would definitely book 1Cover for my upcoming holidays in Asia and Middle East.

Your comment text is too long. Max is 700 characters including linebreaks.

You've had your holiday. What's done is done. When you get a rubbish result from your claim there is little you can do except deal with it. No thanks 1Cover, never again. Sad face.

2 comments on this review

Hi Liz,

I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.
To organise a review please email your policy details outlining your complaint to [email protected]
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
[email protected]

Reply from 1Cover representative
23 May 2019, 11:45 AM

Like you really care? Wow! Maybe improve your upfront service and don't insult your genuine, trusting customers by treating us like fools for investing our money and trust in you. Seriously. Nobody likes bad feedback but why is that what it takes to get someone to listen?

Reply from Liz van der Meulen
23 May 2019, 23:48 PM

Your comment text is too long. Max is 700 characters including linebreaks.

AAA Great policy for long term overseas!! If your frequent traveller just get the one policy and save your money. Website very easy to navigate.

Your comment text is too long. Max is 700 characters including linebreaks.

As the title states, purchasing is a breeze. Pricing seems fine when compared with other quotes. Can’t comment on claiming yet though.

1 comment on this review

Hi Sam,
I’m glad to hear that you found our policies competitive and our service easy to use.
It means so much when we hear a customer tell us how happy they are with our service & pricing.
Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
23 May 2019, 11:49 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Having booked and paid for European holiday early in the year departing end of May 2019, due to unforeseen circumstances caused by ill health we had to cancel the trip three weeks ago. Luckily as on every previous occasion we take out insurance with 1Cover. One phone call to the Insurer, we were advised what documentation they would require to assess the claim. This being provided, we had received an email yesterday(20/05/2019) that the claim had been accepted and a refund will be made. As the cancellation of the trip was traumatic in it's self one always fears the loop holes one has to jump through when dealing with an Insurance company. I thank 1Cover for being so understanding and delivering what they promise. I have on numerous occasions recommended 1Cover to friends and family and will continue to do so in the future.

1 comment on this review

Hi Branko,
I'm sorry to hear about the cancellation of your trip due to ill health, I do hope you have recovered well. It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered, we certainly aim to keep processes as simple and stress-free as possible. Happy customers are our number one goal!
We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
23 May 2019, 11:48 AM

Your comment text is too long. Max is 700 characters including linebreaks.

My claim was professionally and promptly managed and I was able to replace my stolen phone quickly and efficiently. The whole claim process was completed within 5 working days, it was incredible. Customer service was excellent and I was informed daily on the progress of my claim. I will continue to use this company. 1 Cover are awesome.

1 comment on this review

Hi Deb,

It's fantastic to hear that you were so happy with the processing and outcome of your claim. Happy customers are our number one goal! We're looking forward to providing you with legendary customer service again in the future.
Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
21 May 2019, 09:56 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Had medical situation whilst in Cambodia, contacted 1cover to get guidance and they were very helpful and put us in contact with medical staff in Australia to confirm the right medical advice. Claim was also seamless and responded to immediately once returning home. highly recommended

1 comment on this review

Hi Andrew,

I’m so glad that our 24/7 emergency assistance and claim team could help you out. After all, that is what Travel Insurance is for!
It's always encouraging to hear our customers talk so positively about their claims experience with us. Providing legendary customer service is always our goal!
I hope you are doing well with your recovery and we look forward to serving you again in the future.
[email protected]

Reply from 1Cover representative
21 May 2019, 09:39 AM

Your comment text is too long. Max is 700 characters including linebreaks.

It was easy to purchase the right insurance for our needs online which we compared to others and found great value in the product being offered. Our claim experience provided a high need for support during difficult circumstances and staff proved to be repeatedly helpful, reassuring and supporting.

1 comment on this review

Hi Walter,

We like to think we're different from other insurance companies, so thank you for such kind words.
I’m glad you found the policy to be good value and that you are happy with the service we provide. It's always encouraging to hear positive feedback.
Thanks for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
17 May 2019, 07:50 AM

Your comment text is too long. Max is 700 characters including linebreaks.

From completing my claim all staff were very helpful. They all let me know exactly what to expect and what information was required. Was excellent service.

1 comment on this review

Hi Dan,

It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered, It's always encouraging to hear that we are providing our customers with exceptional service. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
[email protected]

Reply from 1Cover representative
17 May 2019, 07:47 AM

Your comment text is too long. Max is 700 characters including linebreaks.