Review Guidelines

We provide Australians with insightful information on insurance providers with the ability to search and write reviews. Before posting a review on Comparetravelinsurance.com.au, it is important that users read and agree to these guidelines. Reviews that do not meet these guidelines will not be published on the site.

FOR CONSUMERS

How We’re Regulated

CompareTravelInsurance.com.au is operated by CoverDirect Pty Ltd, holder of Australian Financial Services Licence (AFSL) No. 383590. We are regulated by the Australian Securities and Investments Commission (ASIC) and are a member of the Australian Financial Complaints Authority (AFCA).

For Consumers

How We Collect & Moderate Reviews

Verified customers only

You must be a legitimate customer of the insurer to write a review. Employees, service providers and significant shareholders are not permitted to review.

Email verification

You’ll need a valid email address to register. This is for verification purposes only and will never be published.

Editorial moderation

Every review is checked before publication. If your review doesn’t meet our guidelines, we’ll notify you by email.

No incentivised reviews

We never pay for or incentivise reviews. All opinions published are genuine and uninfluenced.

Published within 48 hours

Once approved, your review usually goes live within 48 hours, and we’ll send you a confirmation email.

Ongoing monitoring

Even after publication, we may remove a review at any time if it's later found to breach these guidelines.

For Consumers

What We Expect From Your Review


	Do	Don't
	Write an honest, fair reflection of your experience as a customer.	Use profanity, swearing, or offensive or threatening language.
	Support your star rating with written comments to help others.	Name and slander individuals.
	Be specific and constructive in your feedback.	Include unsolicited advertising or promotions.
		Write in ALL CAPS or place strong emphasis on particular words (this is often read as shouting).
		Impersonate anyone, or misrepresent your association with a person or entity.

FOR CONSUMERS

Your Rights & How to Report

Report a review

You can report a guideline violation via our Contact Us page.

Edit or remove your review

Once submitted, your review can’t be edited. If you’d like it removed or realise you’ve made a mistake, please get in touch.

Escalate a complaint

AFCA provides free, independent dispute resolution. Visit their website or call 1800 931 678

Where your review appears

Your review may appear on both CompareTravelInsurance.com.au and CompareInsurance.co.nz, no matter which site you originally posted it on. You keep ownership of your review. But by submitting it, you grant CoverDirect Pty Ltd a perpetual, royalty-free licence to publish, reproduce and use your review (including in marketing) on our websites and in our promotional material; for more information, see our Privacy Policy.

FOR BRANDS

Brand Participation Guidelines

No self-reviewing

Employees, service providers and significant shareholders may not post reviews about their own business, even if they’re a legitimate customer.

Reply to customer reviews

We encourage brands to respond to feedback. Get set up as an Authorised Representative to reply directly to your reviews.

Respond to specific reviews

Replies must address a specific customer review. Unsolicited advertising and promotional content isn’t permitted.

No review removal by request

We can’t remove a review just because you disagree with it. Guideline violations can be reported for investigation.

For Brands

Services for Brands

Reply to Reviews

Replying to reviews is a great way to manage your online reputation and address any negative feedback quickly and constructively. It’s also a chance to hear from customers who wouldn’t normally speak up – helping you improve retention, engagement, and business insights. We can easily set you up as an Authorised Representative so you can reply to your reviews. Get in touch today and we’ll have you up and running in no time.

Embed Reviews on Your Site

Adding your brand’s reviews to your website is a great way to showcase your reputation. Independent reviews let your customers tell your story and help build trust with potential buyers. Displaying your review scores can also allow your star ratings to appear in Google search results, helping drive a 17–35% increase in click-through rate.

Brand Profile Management

Want a new brand added or need to manage your existing profile? We’re always excited to hear from potential business partners. Send us an email and we’ll get back to you as soon as we can.

THE FINE PRINT

Legal & Terms

All content on the Compare Travel Insurance Rate and Review system represents the opinion of the person submitting it. Publishing this content doesn’t mean we vouch for its accuracy, or endorse the opinions expressed.

Compare Travel Insurance reserves the right to remove content for any reason. We take no responsibility and assume no liability for any content posted by you or any third party.

By submitting a review, you agree to these Review Guidelines and our other terms, including but not limited to our Terms of Use, Financial Services Guide, and Privacy Policy.