Medibank Travel Insurance Review

I purchased travel insurance for $500, and my claims experience has been an absolute nightmare.<br/>I has an injury in Europe and called their 24hr hotline, they requested for so much information about the situation but offered very little support, apart from telling me to make my way home and making a claim once I’m home.<br/>Once home the claims progress has been a joke, the online portal doesn’t work, phone calls are not helpful and no one responds to emails. <br/>It’s been a nightmare almost as bad as the injury itself. Would not recommend

Their travel insurance policy:<br/>1. Has no provision for force majeure. If you need to change your plans due to circumstances foreseeable or unforeseeable you cannot claim. If a third party changing their plans gives you cause for a claim, that is also no basis. This is covered as "you or any other person's unwillingness to proceed with the journey or deciding to change plans".<br/>2. Additional expenses are only claimable if the claim falls under one of the defined coverage scenarios. For instance, if meals were prepaid, you cannot claim for them. Also, if shortening your holiday, causes you to dispose of food already purchased, you cannot claim.<br/>3. All expenses claimed must be explicitly covered in the policy.<br/>4. Additional costs due to rescheduling of transport are only covered under a very narrow range of scenarios: Riot etc.; Cyber incident; Loss of passport or travel documents; collision; delay of transport

I had very bad and stressful experiences with the Medibank private travel insurance. I don’t recommend it to anyone please be very careful. They just take your money not answering your phone calls just referring you to different people.Please do not buy it is very annoying and stressful.

Our Family of four Travelled from Bulgaria to Rome. We had to stay overnight and make a connecting flight in Sofia. When we arrived at the airport the following day, we discovered that our connecting flight to Rome had been cancelled. We then spent hours in the airport, with two small children panicking on websites trying to rebook a flight. Eventually the following day for double the price. It was incredibly stressful, our credit cards wouldn't work we ended up having to call our sister in Australia to help us. We went back to the hotel and then caught the connecting flight onwards to Rome the next day. Missing valuable days of our holiday with friends who were waiting in Rome for us. When we returned to Australia we began the complicated process of trying to get a refund from the company that we had used, they were called Travelgino. During that process, we realized that they absolutely diabolical reputation and there were thousands of people across the world complaining that they hadn't been notified of cancelled flights. There were whole special websites set up to complain about them and to help you with the complaint process, which really showed how widespread this problem was. After a number of months of chasing them, the company actually went bust! We then went back to Medibank expecting them that they would cover us for our cancelled flights. However, our claim was rejected on the basis that the company had gone bust. We went back to Medibank and explained that that had happened after the event, and that was not the reason for the cancelled flights. They said it didn't matter and the only thing that we would be covered for would be if there was a strike. We have resubmitted the complaint back to Medibank again in the hope that they will reconsider, as it seemed completely ridiculous that travel insurance doesn't cover you for a cancelled flight. I have very little hope for a resolution, we have been Medibank customers for our medical insurance for many years and pay them thousands and thousands of dollars a year. If this isn't resolved I will be cancelling my medical insurance also, I wouldn't ever use them for travel insurance either. It's just really disappointing all around, my husband gets recently lost his job and that money would be really helpful at the moment. Highly unrecommended

Great comprehensive cover which includes covid benefits, with all that it's priced competitively. If you have their health insurance you get 15% off.

I Purchased a policy for in excess of $900 for insurance including the covid cover. We had to alter our plans due to covid. I put in an online claim on my return. I had no reply in over a month. After calling and complaining I then received an email demanding information I have already supplied. I am now trying to supply this information again, but the online claim portal is not functioning. As a Medibank private customer of over 20 years I am appalled. Do not purchase.

Tried calling 5 times, between 1hr and 2:40 wait times and gave up.<br/><br/>Tried emailing, auto response states 5 business days to respond, 5 emails and 5 weeks later, still no response.<br/><br/>Tried to make a claim online, did not recognize the policy number provided to me.<br/><br/>No way to contact them or make a claim.

We purchased travel insurance, however while traveling our transport broke down causing us to have to return home after a week and a half of of our five and a half week planned holiday, which was paid in full. None of this was our fault and we were unable to recoup anything of our prepaid accommodations and had to purchase airfare extensions. We paid a premium for the insurance due to some existing medical condition which were not a issue in this matter.We were contacted by the insurer after we submitted the claim and informed that the transport issue was not covered.This travel insurance is misrepresented and basically only covers medical issues

I have purchased twice but the first time I didn't realise that the excess was per item on your claim (not per claim per se). I strongly encourage you to lower your excess to $0 to make the travel insurance worth your money

Successful claim on smashed phone screen, many online complained other insurers rejected this type of claim. Completed within 2 days!

Customer service was fine, until I had to make a claim, which is the only reason I gave them a 3. Based on recent events, it should have been a 1. You need to be aware that although this review is on Medibank, when it comes to their travel insurance you do not actually deal with Medibank. It is in fact, Great Lakes Australia and the claims process is managed by Travel Insurance Partners not Medibank. This same arrangement applies to many other travel insurance suppliers so simply changing your insurer may not change the people you will have to deal with in a claim. I've learned my lesson and I will always look at who the insurer is and who handles claims before I buy travel insurance again. I booked a trip but just 3 weeks before I was due to travel, I was diagnosed with cancer and had to cancel. This diagnosis came as a result of the Government's Bowel cancer testing program and I had no symptoms or family history of cancer prior to this. Travel Insurance Partners made the claim process very difficult at every step even demanding nearly four years of medical records despite having a certificate from my doctor, of more than ten years, that he had never treated me for this disease. Unable to find any excuse they finally had to pay me after more than five months. It was useless complaining to Medibank as they simply referred any complaint to Travel Insurance Partners. After my experience, I would not recommend placing your your travel insurance with these people.

A really helpful and good travel insurance that allowed my family to feel comfortable traveling overseas knowing that we would be looked after in the event of an accident or emergency