Jasmin
May 2014
Got questions?
Frequently asked questions
How many people can I include in my policy?
You can purchase a policy online to include up to 8 travellers.
Am I covered if I go on a cruise?
Yes, you don't even need to pick a cruise specific policy. Here's a top tip: Even if you're travelling in Aussie water you still need to pick pacific.
Can I pay to reduce or cancel my excess?
No but you can choose what type of excess you would like to pay. The higher the excess, the lower your premium.
What additional extras are there?
You can increase your luggage cover up to $4,500 for any single item and for for multiple items no higher than $8,000.
Am I covered if my tour company collapses?
Medibank doesn't provide protection from insolvency.
I'm not an Australian resident- can I buy cover?
No you have to be an Australian resident with a booked return journey back to Australia.
What size moped or motorbike am I covered to ride overseas?
You must pay an additional premium to be covered for riding, or being a passenger on a moped or scooter. Even with the additional premiumyou are not insured to ride anything with an engine capacity larger than 200cc and you must hold a license valid in the country you are riding. Don't forget to wear a helmet too!
How long is their single trip cover for?
12 months.
Can I extend my policy from overseas?
Having too much fun? You cannot extend your current policy, but it's no problem to just purchase a new one. If you experience a medical condition in between buying the second policy, this condition may now be considered a pre-existing medical condition. So make sure you let them know.
Do they cover for my rental vehicle excess?
Yes, for up to $4,000. You are only insured for a rented sedan, campervan, hatchback, 8 seater people mover or station-wagon (including 4WDs) rented from a licensed motor vehicle rental company.
What is their cooling off period?
15 days.
Who underwrites them?
Great Lakes Australia.
A really helpful and good travel insurance that allowed my family to feel comfortable traveling overseas knowing that we would be looked after in the event of an accident or emergency