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Virgin Money Travel Insurance Reviews

Virgin Money Travel Insurance is all you need to pack for peace of mind. They’ll help to protect what matters and put your adventure back on the map, pronto. Policies are available to those under 74 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Allianz Australia Insurance Limited.

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weaseled out of paying my claim

Review by freqflyer | 07 December 2017, 11:22 AM | 0 comment Reviewed by freqflyer on 07 December 2017, 11:22 AM

my flight was cancelled by an airline in canada so I missed my connections (I had another week of my ... Read more

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They don't cover the basics.

Review by sellsp | 21 August 2017, 12:17 PM | 1 comment Reviewed by sellsp on 21 August 2017, 12:17 PM

They don't cover bookings. The highest, most expensive comprehensive cover does not cover an esse... Read more

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Filed a claim because I had my holiday shortened by customs

Review by Sarah Lynn | 15 May 2017, 16:18 PM | 6 comments Reviewed by Sarah Lynn on 15 May 2017, 16:18 PM

I was stopped by the U.S customs and was meant to be travelling for 3 months, the customs officer was... Read more

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terrible customer service

Review by Troy | 21 July 2015, 15:37 PM | 1 comment Reviewed by Troy on 21 July 2015, 15:37 PM

Called Virgin money in regards to travel insurance today at 12.30. Had several questions in regards t... Read more

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Absolutely wonderful service

Review by Angela | 15 December 2014, 10:25 AM | 0 comment Reviewed by Angela on 15 December 2014, 10:25 AM

Virgin Australia's travel insurance was the best coverage for the best price, especially when it came... Read more

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Virgin Money is good value for money

Review by MaxB | 23 May 2014, 10:27 AM | 0 comment Reviewed by MaxB on 23 May 2014, 10:27 AM

Virgin were hassle free and easy to deal with. They emailed me immediately with the forms required fo... Read more

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Helpful and patient customer service

Review by jess_1986 | 16 July 2013, 11:08 AM | 0 comment Reviewed by jess_1986 on 16 July 2013, 11:08 AM

I was in a hurry to get insurance before my trip to Bali, I hopped on to their website and got a poli... Read more

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Review for virgin money travel insurance by Anonymous User

Review by Anonymous User | 12 June 2013, 15:43 PM | 0 comment Reviewed by Anonymous User on 12 June 2013, 15:43 PM

Thanks Virgin Money for the amazing customer service and for making my holiday! Read more

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Virgin Money FAQ's

How many people can I include in my policy?

You can only purchase insurance for two adults and 10 children online. Call up Virgin Money to see how many additional people can be added to your policy.

Am I covered if I go on a cruise?

Yes, you are covered for cruises. If you are travelling on a domestic cruise, select the Pacific region to ensure you are covered for any medical costs.

Am I covered for skiing and my equipment?

 Yes you are covered for skiing and your ski equipment if you purchase the ‘Sports Cover’ option with Plan A or B. 

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 25 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

You can remove the standard excess by paying an additional premium. Contact Virgin Money for further information.

What additional extras are there?

Dependent under 25 travel for free if they travel with you on the journey and emergency medical assistance is available 24/7.

Am I covered if my tour company collapses?

No, Virgin Money does not cover the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

This policy is only available to travellers who are permanent residents of Australia unless otherwise agreed.

What size moped or motorbike am I covered to ride overseas?

You are covered to ride a motorcycle with an engine capacity of 50cc or less. You must also hold a current Australian Motor Cycle Licence and a valid license for the country you are travelling in to be covered.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

If you decide to lengthen you trip you can do so for up to 12 months. Call Virgin Money on 1800 134 419.

Do they cover for my rental vehicle excess?

Virgin Money includes cover of up to $3,000 for the excess of a rental vehicle in case of collision, damage or theft.

Who underwrites them?

Virgin Money (Australia) Pty Limited ABN 75 103 478 897

What's their cooling off period?

14 days.

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 74
age limit
Under 74
multi trip duration
Options are 31, 45 or 62 days
luggage cover
$750 per item limit
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