Virgin Money FAQ's
How many people can I include in my policy?
You can only purchase insurance for two adults and 10 children online. Call up Virgin Money to see how many additional people can be added to your policy.
Am I covered if I go on a cruise?
Yes, you are covered for cruises. If you are travelling on a domestic cruise, select the Pacific region to ensure you are covered for any medical costs.
Am I covered for skiing and my equipment?
Yes you are covered for skiing and your ski equipment if you purchase the ‘Sports Cover’ option with Plan A or B.
Are kids covered for free?
Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 25 years of age and not in full time employment .
Can I pay to reduce or cancel my excess?
You can remove the standard excess by paying an additional premium. Contact Virgin Money for further information.
What additional extras are there?
Dependent under 25 travel for free if they travel with you on the journey and emergency medical assistance is available 24/7.
Am I covered if my tour company collapses?
No, Virgin Money does not cover the financial collapse of any transport, tour or accommodation provider.
I'm not an Australian resident- can I buy cover?
This policy is only available to travellers who are permanent residents of Australia unless otherwise agreed.
What size moped or motorbike am I covered to ride overseas?
You are covered to ride a motorcycle with an engine capacity of 50cc or less. You must also hold a current Australian Motor Cycle Licence and a valid license for the country you are travelling in to be covered.
How long is their single trip cover for?
Can I extend my policy from overseas?
If you decide to lengthen you trip you can do so for up to 12 months. Call Virgin Money on 1800 134 419.
Do they cover for my rental vehicle excess?
Virgin Money includes cover of up to $3,000 for the excess of a rental vehicle in case of collision, damage or theft.
Who underwrites them?
Virgin Money (Australia) Pty Limited ABN 75 103 478 897
What's their cooling off period?
Where are they based?