Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.6/10

Customer Experience

7.5/10
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Claims Experience

6.2/10
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Value for Money

7.7/10
7.7/10
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Value for Money

| | 0 comment Reviewed by Greg Wootton on 10 September 2019, 10:07 AM

Easy to use web quoting system, good coverage for seniors, able to reduce cost by selecting just what... Read more

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Value for money

| | 0 comment Reviewed by Jo V Hanna on 09 September 2019, 14:49 PM

Easy on line application. Existing medical condition was covered for a low extra fee. Much cheaper th... Read more

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Easy online process to get a policy

| | 0 comment Reviewed by Karen on 05 September 2019, 15:41 PM

I haven't had to make a claim yet, but I've just bought my third policy with InsureandGo. Ver... Read more

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Stolen items

| | 3 comments Reviewed by chris mourtzios on 04 September 2019, 02:00 AM

Had my items stolen by forgetting them on a counter tried to claim only to be told I shouldn’t had fo... Read more

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Quick n Easy

| | 0 comment Reviewed by Wyn Morris on 04 September 2019, 02:00 AM

Found the 'insure and Go' website easy and quick to use. With advent of chasing another coupl... Read more

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Easy to apply, hard to claim

| | 0 comment Reviewed by Michael Bull on 04 September 2019, 01:59 AM

It was easy to apply online for insurance including existing medical conditions. Questions I had were... Read more

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| | 0 comment Reviewed by Steve Kent on 29 August 2019, 15:39 PM

First used Insureand Go in 2017 for a Cruise. Had occasion to make a claim for medical expenses for o... Read more

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Insure and Go: what I wanted Yearly Travel Insurance

| | 0 comment Reviewed by Marion O'Farrell on 29 August 2019, 14:41 PM

Hi,
Had yearly travel insurance for 35+ years. One claim 25 years ago for broken tooth. All... Read more

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Do not use this company

| | 0 comment Reviewed by Kylie Brettell-Raiti on 23 August 2019, 10:21 AM

This is the most difficult travel insurance company I have ever dealt with after many years of travel... Read more

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Terrible claims process

| | 0 comment Reviewed by Brendan Murphy on 23 August 2019, 10:20 AM

What would appear to be a startlingly clear bona fide case for a claim (flight from Boston to New Yor... Read more

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Awesome Experience from Purchase to Claim

| | 0 comment Reviewed by Ross Elsley on 20 August 2019, 09:24 AM

The level of customer service, showing genuine interest and concern was awesome right through the pur... Read more

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Refund denied

| | 1 comment Reviewed by BARBARA on 19 August 2019, 12:40 PM

They don't pay up if you have a claim, and don't make their policies understood when buying t... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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