Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.2/10

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7.2/10
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5.7/10
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Value for Money

7.4/10
7.4/10
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refused my claim

| | 1 comment Reviewed by andrew on 04 November 2020, 15:33 PM

Saigon 18th March Covid19 had locals in a frenzy, my travel agency advised their Asian Operation was ... Read more

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scum bags

| | 3 comments Reviewed by Corey Sampson on 12 October 2020, 16:09 PM

Absolute scum bags. I paid for 2 flights and accommodation overseas for a friends wedding. Due to gov... Read more

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Scammers

| | 2 comments Reviewed by Rebecca Latimer on 12 October 2020, 16:09 PM

I took out what I thought was a one-off policy but was charged an annual fee (at no point was I told ... Read more

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Do not use this company.

| | 3 comments Reviewed by jim Pattison on 12 October 2020, 16:02 PM

Do not use this company. I’ve used them many times over the last 5 years but when I actually had to m... Read more

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Avoid

| | 3 comments Reviewed by Erin Gordon on 09 September 2020, 21:23 PM

Easy to buy their insurance, but lengthy delays, obfuscation, hand off to a third party when you try ... Read more

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Do not use insure and go

| | 6 comments Reviewed by Furious on 13 August 2020, 13:14 PM

I have been trying to sort my claim for 4 months now and have not been able to speak to a representat... Read more

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Disgusting

| | 3 comments Reviewed by Richard Plummer on 13 August 2020, 13:12 PM

Have taken four months to review a claim for accommodation. The company failed to respond to queries ... Read more

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Shocking experience when making a valid claim

| | 1 comment Reviewed by Danielle Osborne on 13 August 2020, 13:12 PM

Despite paying for a comprehensive annual family policy, when making a claim this company do not resp... Read more

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I recommend Insure and Go

| | 0 comment Reviewed by Carolyn Win on 27 July 2020, 22:49 PM

I have had success with two covid claims on an annual policy. Very happy and will use them again. Plu... Read more

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SCAMMERS

| | 1 comment Reviewed by Sandra Briggs on 27 July 2020, 22:49 PM

trip cancelled due to COVID - they wont reissue for same trip rescheduled in May 2021. have offered ... Read more

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Don't use this company!!!!

| | 4 comments Reviewed by Robyn on 20 July 2020, 23:53 PM

Their treatment of clients is pathetic! They don't return calls or complaints...they have no reg... Read more

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Long Road To Refund

| | 1 comment Reviewed by Paul on 20 July 2020, 23:51 PM

Over the last 3 months, I’ve been trying to get refunded the premium I paid for a policy I couldn’t u... Read more

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InsureandGo FAQ

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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