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Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 5.5/10

Customer Experience

5.4/10
5.4/10

Value for Money

5.8/10
5.8/10

Claims Experience

4.3/10
4.3/10
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Very competitive and very easy to organize

Review by gjraynor | 21 July 2017, 14:27 PM | 0 comment

An excellent website that makes a tedious process very easy. Prices always seem to be competitive.Read more

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Excellent customer service

Review by Ellie Mexis | 17 July 2017, 14:14 PM | 0 comment

Once a problem was clearly outlined to customer service I was given the proper solution and care requ... Read more

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Good budget policy

Review by Geoffrey Colledge | 17 July 2017, 14:17 PM | 0 comment

I often travel to Bali and just need cover for medical should I get sick or have an accident. Read more

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Insurance when you actually use it

Review by wayne j | 17 July 2017, 14:17 PM | 0 comment

I had used this company last year and they did arrange medical assistance when needed and checked on ... Read more

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Quick and easy to use

Review by KathyG | 13 July 2017, 15:28 PM | 0 comment

InsurandGo are one of the few company's that insure for cruises. Their online application is qui... Read more

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Quick & Easy!

Review by Teresa | 13 July 2017, 15:28 PM | 0 comment

First time travellers, was a very quick and easy online form to ease our worries! Customer Service wa... Read more

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Good budget insurance

Review by Michael Williams | 11 July 2017, 18:08 PM | 0 comment

Not outstanding but good cover for the money. Claims take a while to process and the wait is a bit lo... Read more

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awful customer experience - put me off purchasing

Review by Ana Elena | 10 July 2017, 11:48 AM | 0 comment

This is one of the worst customer services I have ever experienced. Calling to get more information a... Read more

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DO NOT SURE THIS COMPANY FOR YOUR TRAVEL INSURANCE

Review by Deanna Chambers | 03 July 2017, 12:46 PM | 0 comment

My husband passed away very unexpectedly & my Mum had had travel insurance with this company. The... Read more

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Quote was not very user friendly keptdropping out

Review by Linda Ann Van Dyk | 27 June 2017, 10:24 AM | 0 comment

Questions & Pricing was good just a problem lodging at the end needed to redo medical questions. ... Read more

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easy to get what you require

Review by Ken Alford | 11 May 2017, 09:56 AM | 0 comment

have had no experience with a claim.
i think that would be telling experience.
mind you in 4... Read more

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Be careful

Review by Serena | 24 April 2017, 20:43 PM | 0 comment

Be careful when submitting a claim for stolen items.
You will need to prove purchase of every ot... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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