Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.4/10

Customer Experience

7.4/10
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Value for Money

7.6/10
7.6/10
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Will not refund or change dates of travel due to covid

| | 0 comment Reviewed by Cara Glassenbury on 25 May 2020, 19:10 PM

What a joke of a company. I paid for top cover travel insurance policy back in October 19 before covi... Read more

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AVOID - No relief on an annual policy that other insurers are honouring

| | 0 comment Reviewed by Paul on 25 May 2020, 19:04 PM

I contacted insureandGO last week. I took out an annual policy just prior to Covad 19 and clearly can... Read more

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Do not use this company

| | 0 comment Reviewed by Pauline Keays on 23 May 2020, 11:47 AM

I had taken out a Gold International policy, in June 2019, for travel to Canada and Alaska in May 202... Read more

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Bad customer service

| | 0 comment Reviewed by Margaret on 23 May 2020, 11:46 AM

They told us we would get nothing if we cancelled and so we went, we rushed back when borders closed ... Read more

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No Good

| | 0 comment Reviewed by Simon Rothall on 23 May 2020, 11:46 AM

Corona 19 virus hit Australia, insurance would not refund me...it is obvious i could not travel over ... Read more

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Do not trust!!

| | 0 comment Reviewed by Sym Mei on 23 May 2020, 11:45 AM

Do not trust or use this company. For over 3 months I have been dealing with them regarding COVID-19 ... Read more

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Refused refund

| | 0 comment Reviewed by Bruce Atkinson on 23 May 2020, 11:45 AM

A negative rating if I could.

In March 2020 I took out travel insurance with INSUREANDGO for... Read more

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Terrible Customer Service

| | 4 comments Reviewed by Teri Lester on 12 May 2020, 12:43 PM

Insure and Go is not offering refunds or credits for policies that are not able to be used due to tra... Read more

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COVID-19 REFUND CLASS ACTION

| | 4 comments Reviewed by Paul on 12 May 2020, 12:42 PM

Looks like insureandgo will not refund on an unused policy.
This policy was to start on 3/5/20 bu... Read more

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Withholding customers' money- Do Not Use

| | 2 comments Reviewed by Jamaya on 12 May 2020, 12:42 PM

Due to the governmental ban on travel, I requested if I could have a CREDIT, considering I would not ... Read more

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Not worth insuring

| | 3 comments Reviewed by Anne Ray on 12 May 2020, 12:41 PM

This company will not pay for cancellation costs even though insurance was taken out in early January... Read more

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unlucky with the verdict wrong officer at the wrong time

| | 1 comment Reviewed by Kemp John on 06 May 2020, 21:10 PM

Terrible Terrible Terrible a very stressful experience we was just unlucky to have such an inexperien... Read more

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InsureandGo FAQ

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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