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Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 6.9/10

Customer Experience

6.8/10
6.8/10

Value for Money

7.1/10
7.1/10

Claims Experience

5.7/10
5.7/10
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Best travel insurance company!

Review by Vivian Zeltzer | 17 November 2017, 17:19 PM | 0 comment

We have taken several travel insurance policies with many different companies, however Insure & G... Read more

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Customer Service

Review by Bill Donovan | 17 November 2017, 17:18 PM | 0 comment

We were quite annoyed after making initial enquiries that we were pestered continually by phone about... Read more

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Exemplary customer service!

Review by Margaret | 15 November 2017, 15:52 PM | 0 comment

I was delighted with the way my claim was handled and will be recommending Insure and Go to my friend... Read more

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Claim approved but under valued

Review by Steve | 15 November 2017, 15:52 PM | 0 comment

Customer support for the most part has been good although there can be long wait periods for processi... Read more

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Absolutely awful

Review by Appalled | 15 November 2017, 15:52 PM | 0 comment

I have never given anyone a bad review before but this company is absolutely shocking to deal with, I... Read more

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Highly recommend

Review by Sharnsta | 13 November 2017, 12:57 PM | 0 comment

Used for many years, great pricing. Easy to apply online with medical conditions.Claiming has been ... Read more

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Broken ankle and operation in Bali

Review by RosG | 13 November 2017, 12:57 PM | 0 comment

I was taken to hospital by ambulance with a broken ankle after slipping on a ramp on my last day. Aft... Read more

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Easy & straightforward application

Review by Gail Hayward | 13 November 2017, 12:57 PM | 0 comment

We have insured with Insure & Go for our passed 5 cruises & have been more than impressed eac... Read more

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Very satisfying

Review by Geoff Taylor | 13 November 2017, 12:56 PM | 0 comment

It was super easy to navigate the entire online purchase as a 'senior', that is supported by ... Read more

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Great Coverage at a Reasonable Price

Review by Thistle | 09 November 2017, 16:18 PM | 0 comment

Insure and Go has great coverage for Cruising. Their prices are excellent. So far we haven't had ... Read more

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Great value travel

Review by Marcela Fagnano | 07 November 2017, 12:25 PM | 0 comment

I lost my phone in Rome and i was able to claim by providing the documents required easily and was pa... Read more

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Value for money

Review by Kathleen Hungerford | 07 November 2017, 12:25 PM | 0 comment

We had to make a claim as my partner got sick on one of our travels . Claiming was easy no problems a... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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