Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.6/10

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7.6/10
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7.7/10
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Cancellation Claim

Review by Liz Wroe | 16 May 2019, 09:41 AM | 0 comment Reviewed by Liz Wroe on 16 May 2019, 09:41 AM

We had to cancel our trip to Africa because my husband was very ill - we put a cancellation claim in ... Read more

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No help at all.

Review by Robert Malden | 16 May 2019, 09:40 AM | 0 comment Reviewed by Robert Malden on 16 May 2019, 09:40 AM

We have used Insure & Go on previous trips overseas although this was the first time we have clai... Read more

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Treated us with respect

Review by Tatyana Tamm | 15 May 2019, 11:03 AM | 0 comment Reviewed by Tatyana Tamm on 15 May 2019, 11:03 AM

We took out the insurance last year for our up coming holiday to Japan. However, life threw us a cur... Read more

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Very poor customer service

Review by Donsy77 | 15 May 2019, 10:58 AM | 0 comment Reviewed by Donsy77 on 15 May 2019, 10:58 AM

Very difficult and impossible to deal with. Felt as though I wasnt listened to. Pointless insurance, ... Read more

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A brand name product sells itself.

Review by David Redoblado | 08 May 2019, 10:02 AM | 0 comment Reviewed by David Redoblado on 08 May 2019, 10:02 AM

My experience so far is very good though not many to compare with but thinking brand name, I believe ... Read more

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Best Travel Insurance

Review by Karen | 06 May 2019, 11:39 AM | 0 comment Reviewed by Karen on 06 May 2019, 11:39 AM

Had to make a claim a few years back and the service was exceptional. Will always use this insurance ... Read more

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Overseas travel insurance

Review by Ken Storey | 01 May 2019, 10:14 AM | 0 comment Reviewed by Ken Storey on 01 May 2019, 10:14 AM

I did a general Google search. InsureandGo was listed as a preferred product by a magazine. The ease ... Read more

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Easy to follow.

Review by Josie Preece | 29 April 2019, 13:41 PM | 0 comment Reviewed by Josie Preece on 29 April 2019, 13:41 PM

Was easy to fill out form and to fill the medical section out was very explanatory.Also the price of ... Read more

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Always great service

Review by Rob Nicholas | 23 April 2019, 15:03 PM | 0 comment Reviewed by Rob Nicholas on 23 April 2019, 15:03 PM

Have used more than 10 times, always great service and quick response to claims. Their Cruise Polic... Read more

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Great price

Review by Chris Tricker | 23 April 2019, 15:02 PM | 0 comment Reviewed by Chris Tricker on 23 April 2019, 15:02 PM

Great price for Travel Insurance, haven't travelled or needed to claim yet, purchase is easy and ... Read more

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Very poor communication, no support in time of need

Review by Gary | 15 April 2019, 10:05 AM | 0 comment Reviewed by Gary on 15 April 2019, 10:05 AM

While in Bali I suffered a serious injury and my wife contacted Insure and Go for assistance. The re... Read more

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Excellent

Review by Nining Cupitt | 12 April 2019, 15:26 PM | 0 comment Reviewed by Nining Cupitt on 12 April 2019, 15:26 PM

Happy to know, I have some one I can trust in regard to my safety and health when I am travelling whe... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 100
age limit
Under 100
multi trip duration
Choose from 30, 45 and 60 days
luggage cover
Choose between $500-$700 per item limit
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