Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.5/10

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7.5/10
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6.2/10
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Value for Money

7.7/10
7.7/10
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online experience

| | 1 comment Reviewed by Chris Boulis on 12 November 2019, 09:19 AM

The main issue I had was that I did not clearly identify how I could adjust the excess amount. Even ... Read more

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Might as well not have insurance

| | 1 comment Reviewed by Amy Inglis on 10 November 2019, 22:29 PM

I won’t use again and do not recommend. Insureandgo does NOT save you worry and certainly not money. ... Read more

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Great service and product

| | 0 comment Reviewed by Michael Maxwell on 10 November 2019, 22:29 PM

Have used Insure and Go several time and made my first claim recently. Process was simple, easy and r... Read more

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My one claim experience was inefficient with poor communication.

| | 1 comment Reviewed by barb toma on 10 November 2019, 22:28 PM

Information I sent through to support claim was handled inefficiently as I was asked several times fo... Read more

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Seniors discount

| | 0 comment Reviewed by Ronald Brehm on 08 November 2019, 10:15 AM

Ordered travel insurance online and received a 10 petcent discount thank you, but the website didnt t... Read more

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So far is good

| | 1 comment Reviewed by Tanya Zubkova on 07 November 2019, 16:19 PM

I rate 8 for the customer experience because I didn't have customer experience yet, hope I can ma... Read more

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Happy traveller

| | 0 comment Reviewed by mike dickens on 06 November 2019, 08:28 AM

Getting a quote for our up coming cruise was quick and easy, and the price was very competative makin... Read more

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Reasonable rates for seniors

| | 0 comment Reviewed by Ray Abe on 06 November 2019, 08:28 AM

Have yet to have a claim so can only comment on the cost and what's covered (or I understand to b... Read more

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Senors travel insurance

| | 0 comment Reviewed by Catherine Clements on 31 October 2019, 16:04 PM

Works well for seniors, especially with medical conditions,
Which is probably most of us.
Ver... Read more

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A must have before travelling

| | 1 comment Reviewed by Ray Squid on 30 October 2019, 15:42 PM

Travel insurance is a must, and InsureandGo offers a number of cover options. The price is very reas... Read more

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Never again

| | 8 comments Reviewed by Michelle on 30 October 2019, 10:57 AM

We have insured with insure and Go for many years never having had to make a claim. We were reassured... Read more

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Real Cover for Pre-Existing Conditions

| | 2 comments Reviewed by Kayt Primmer on 30 October 2019, 10:55 AM

I looked at many insurance companies for cover, Insure and Go was the only one that would cover my co... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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