Insure & Go Travel Insurance Review

InsureandGo have still not reviewed my claim submitted over 2 months ago. I’ve not had any correspondence from them in over a month and a half, even after continually following up every week. They continue to ask for information that I cannot possibly give them (ie a serial number from a stolen iPhone which I do not have as it is STOLEN). I’ve provided ample other evidence such as police reports, screen shots of find my phone, and receipts and they seem fixated on being provided a serial number that I cannot access. Absolute rubbish service and I would never recommend them to anyone

Made a claim 4 weeks ago and still no answer and not responding to my follow up emails.<br/>Have sent a complaint to AFCA.<br/>You should do the same if they muck around with your claim.<br/>Mine was a simple straight forward claim for a mobile phone screen that was damaged during travel.<br/>Absolutely disgusting. Was dealing with Heather Yang who has gone silent.

I had a broken finger while travelling. I spent over $500 in consultations, exams and rehab. I have supplied all documents, it's been 6 weeks and I still have no response. I have been on hold for over 5 hours and have sent over 20 emails. It's been a nightmare, they have no customer service! I feel tired and defeated.

I had a finger fractured while overseas. I have made claim 30 days ago. I have called and emailed many times. the website says the claim session of the website is having issues and suggest people call or email. I have been on hold calling internationally over 4 hours and still no response. I have emailed their assistance (the email suggested) more than once and still no response.

We paid $238.89 for a 4 day cruise policy for a cruise cancelled at the start of the pandemic. After months of back and forth, they offered us $21 refund. My daughter and my son also lost their money for the same cruise. Please note our other policies with Covermore were refunded in full. Don't insure with Insure and Go, if you do your money will go. Level of trust = 0.

The most unethical, disgraceful company I have even had the misfortune to pay money to. Months of providing supporting documentation for our claim to 5 different people all denying the claim. Even though it met THEIR criteria. Finally after referring our claim to disputed claims department an agreement to pay. Haha fooled again, still no payment. No response to phone calls and emails. Nothing but crickets. Had we been able to travel and something happened, imagine what the response would have been. I hate to think.

Saigon 18th March Covid19 had locals in a frenzy, my travel agency advised their Asian Operation was closing next day. They suggested I fly straight home and I concurred and left. Advised them in April of my claim, email exchange endless, got a rather rude phone call one evening in July advising claim refused and little explanation. I commented in a forum and they emailed me and restarted the process again, more documents, advised by email today claim unsuccessful. Surprise, Surprise think they were just stringing me a long the whole time. Never again and I was a return customer thought some loyalty but no. BOOOO!

I took out what I thought was a one-off policy but was charged an annual fee (at no point was I told it was an annual policy). Complained a year ago and was assured the policy was cancelled and I would never be charged, however I was charged again this year. The charge went to an old bank account and I was only made aware that the payment was taken when my bank contacted me about unpaid fees due to this unauthorised payment. Terrible company taking advantage of people who are already suffering.

Absolute scum bags. I paid for 2 flights and accommodation overseas for a friends wedding. Due to government restrictions the wedding was cancelled and flights terminated. Insure and Go offered no fincial reimbursement for any of my flights. Insuring your holiday with this company would be an utter waste of money after countless emails and phone calls to be told you basically don't matter.

Do not use this company. I’ve used them many times over the last 5 years but when I actually had to make a claim on my insurance I have been treated abominably! They are easy to buy cover from but avoid any attempt to make a claim.<br/><br/> I have now been waiting for 6 months for my perfectly legitimate (and modest) claim to be settled. They try at every juncture to avoid contact or respond in any meaningful way and I now believe that they are a fraudulent company who have no intention of honouring our contract. My complaint is now with the Ombudsman (along with many others about this company) but I’m afraid that this will make little impact on such a fraudulent company who care nothing for their customers - My advice is to use a reputable company and don’t touch this lot with a barge pole!!

Easy to buy their insurance, but lengthy delays, obfuscation, hand off to a third party when you try to claim. Months later I am still trying to make headway with them.

I have been trying to sort my claim for 4 months now and have not been able to speak to a representative ONCE in that time. <br/>I have been continually ignored and fobbed off. Calls are promised, but never happen.<br/>They have refused my claim, without discussing it with me, after catagorising it in the wrong category. I repeatedly wrote to correct their error but my correspondence was ignored and I was denied the opportunity to talk to ANYONE about it.<br/>AVOID these charletons!