Insure & Go Travel Insurance Review

To anyone looking for travel insurance this year I would recommend against @InsureandGoAU as they DO NOT cover cancellation by airline (with a top tier insurance policy) even though their website claims they do

Insure and go top tier coverage does not cover natural disaster. This means anything even slightly resembling natural disaster they will knock back the claim. This has been a very expensive experience and the claims process is extraordinarily long. Poorly run company who prey on the people they are meant to provide protection for.

For a minor claim of $456 a doctor's fee from Thailand, all the paperwork was supplied, but it still took over a month to approve and some of the paperwork asked for was not at all relevant to verify the claim. I felt they were delaying the claim as much as possible. i am glad it was only a small claim i wont use them again

No service when I made a claim.Still waiting months later.Travel company paid their share and Insure and Go are querying medical records that have nothing to do with a fall that stopped me travelling.I have used them before but never made a claim!!!

My wife had serious stomach pain when on holiday in Spain during March 2023. We called InsureandGo on a Saturday. The call was picked up and we were referred to the main claims number. We called this number many times and no one replied. We eventually made our way to the general hospital in Malaga and my wife was treated there, with further treatment when we arrived back in the UK.

My wife had serious stomach pain when on holiday in Spain during March 2023. We called InsureandGo on a Saturday. The call was picked up and we were referred to the main claims number. We called this number many times and no one replied. We eventually made our way to the general hospital in Malaga and my wife was treated there, with further treatment when we arrived back in the UK.

Stayaway!! This travel insurance is not worth the paper it's written on<br/><br/>Airline cancelled my fight and I had to purchase an alternative flights and loge a claim with InsureandGo to claim the price difference.<br/><br/>InsureandGo refused my claim saying if airline cancelled a flight then it’s not covered in their policy.. what a joke.. and yet they keep selling this in name of “travel insurance” !!!.. buyer be aware.. stayaway from InsureandGo

Insure and Go quite happily took a £2,500+ travel insurance premium from my grandmother, however, when she fell ill and sadly passed away in Panama a few weeks ago they provided zero support or assistance - and still to this day! As you can imagine the hospital and repatriation costs have been significant with the family having to foot the bill, meanwhile insureandGo have just stalled throughout the process with terrible customer service. This experience has only added undue stress for the family when grieving the lost of our grandmother/mother/wife.

Have used INSUREANDGO for several years for annual multi trip as well as single trips including cruising! Found pricing to be good and have only made one claim. It was handled professionally and claim settled in no time!

I had realized when I had purchased my insurance that anxiety was a medical condition so I had to change my policy.<br/>Anna made this more than easy, her customer service was second to none. She made whatI though may be a tough phone call easy and because of this I would definitely recommend this copy to others

Purchasing InsureandGo online was very easy and very affordable I have used InsureandGo before and will use again as we have a cruise next year

Have had nothing but great service here including a claim when we were unable to travel due to my husband becoming very unwell