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Downunder Travel Insurance Reviews

For over 20 years Downunder have been providing low cost travel insurance for destinations worldwide. Their policies can cover up 18 months worth of travel and dependant children under 21 are included for free. Policies are available to those under 100 years. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Allianz Australia Insurance Limited.

Overall rating 6.9/10

Customer Experience

6.9/10
6.9/10

Value for Money

7.0/10
7.0/10

Claims Experience

5.9/10
5.9/10
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Terrible

Review by Madison | 30 March 2016, 16:30 PM | 1 comment

Had my bag stolen in Italy worth over $4,000, showed at least $2,000 worth of receipts and only got b... Read more

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Hassle free claiming

Review by Maggie | 18 September 2015, 12:33 PM | 0 comment

We were caught in Bali for a week due to volcano eruption in July. Claim was paid in full within 4 we... Read more

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unable to claim????

Review by ihritch | 04 August 2015, 11:15 AM | 1 comment

Took out travel insurance with Downunder (Allianz) and was hospitalised in Tokyo, $5,000 in costs and... Read more

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DU are as good as it gets

Review by C P | 28 January 2015, 17:33 PM | 0 comment

DownUnder as an agency are pretty good but thy can only offer the product they on-sell. In this case... Read more

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Car Rental Insurance FTW

Review by Luke Coughlan | 22 August 2014, 10:49 AM | 0 comment

I tried several travel insurance companies who offered a "budget" level medical insurance level, but ... Read more

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Great service and stress free claiming

Review by mjones | 22 July 2013, 19:28 PM | 0 comment

I went Surfing in Bali and fractured my rib and had to get an xray. Down Under Insurance sorted the w... Read more

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Simple and uncomplicated

Review by Levy88 | 21 February 2013, 15:58 PM | 0 comment

I was travelling to Brazil for a vacation and went with Downunder as a recommendation from my friends... Read more

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Go with Dowunder for backpacker insurance.

Review by yaggy33 | 21 February 2013, 23:05 PM | 0 comment

I am an avid backpacker and the backpacker policy by downunder insurance is perfect for me. It protec... Read more

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Thankful to have them

Review by Brooke86 | 21 February 2013, 23:53 PM | 0 comment

I had to travel to New York for an Academic lecture and was recommended to take out insurance plan fr... Read more

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Claim paid out, fast and courteous.

Review by William | 19 February 2013, 10:03 AM | 0 comment

I opted for the Downunder Comprehensive International Plan and am most satisfied with their service. ... Read more

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Decent insurer

Review by eth56 | 21 February 2013, 02:18 AM | 0 comment

The experience was just fine but nothing out of the ordinary. The customer service was really slow an... Read more

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A policy for all occassions

Review by Joshua34 | 19 February 2013, 10:12 AM | 0 comment

I am part of a third-generation family business and like everyone else travelling is a part of my wor... Read more

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Downunder FAQ's

How many people can I include in my policy?

The more the merrier right? DUinsure insures groups of up to 10. That means more fun for less hassle.

Am I covered if I go on a cruise?

Downunder does provide cover for cruises. Travellers on domestic cruises in Australian waters must purchase Comprehensive, Backpackers or Explorer plans (selecting geographical region 1) to ensure cover is available for emergency medical assistance and emergency medical and hospital expenses.

Am I covered for skiing and my equipment?

Yes you will be covered for skiing. However you will not be covered for ski equipment unless you purchase the winter sports package.

Are kids covered for free?

Yes, so long as they are dependent on you, younger than 21, travelling with you and named on your insurance certificate.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Cover is provided up to 26 weeks of pregnancy.

Am I covered if my tour company collapses?

No, Downunder does not cover for insolvency. 

I’m not an Australian resident- can I buy cover?

You are covered so long as you carry a current Australian motorcycle licence a valid motorcycle licence valid for the country you are travelling in.  

What size moped or motorbike am I covered to ride overseas?

You are covered so long as you carry current Australian motorcycle licence a valid motorcycle licence valid for the country you are travelling in.  

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

If you decide to lengthen you trip you can do so for up to 12 months. Call Downunder on 1800 138 766 to extend your policy.

Do they cover for my rental vehicle excess?

Yes, Downunder will cover rental vehicle excess or the cost of repairing the rental vehicle (whichever is the lesser).

Who underwrites them?

Allianz.

What is their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

Under 100
Under 65
Max trip duration 37 days (leisure), 90 days (business)
$750 per item limit
or
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