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DUinsure Travel Insurance Reviews

DUInsure offers cost effective travel insurance without sacrificing a good level of cover. They work hard to bring a fairly priced product to you the consumer, which will not only meet your needs but in most cases exceed them as well. Their aim is to make travel insurance so affordable that no one need consider travelling without it, being left exposed to the possibility of crippling medical bills or worse refusal of medical cover whilst travelling overseas

Overall rating 6.7/10

Customer Experience

6.7/10
6.7/10

Value for Money

6.7/10
6.7/10

Claims Experience

5.5/10
5.5/10
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Insurance not valid??

Review by Deborah Coren | 04 August 2017, 10:21 AM | 0 comment

Apparently my insurance is not valid as the cover period is not the same as my length of stay?! Read more

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Verified Review Deborah Coren was invited by Downunder to write this review.

Terrible

Review by Madison | 30 March 2016, 16:30 PM | 1 comment

Had my bag stolen in Italy worth over $4,000, showed at least $2,000 worth of receipts and only got b... Read more

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Hassle free claiming

Review by Maggie | 18 September 2015, 12:33 PM | 0 comment

We were caught in Bali for a week due to volcano eruption in July. Claim was paid in full within 4 we... Read more

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unable to claim????

Review by ihritch | 04 August 2015, 11:15 AM | 1 comment

Took out travel insurance with Downunder (Allianz) and was hospitalised in Tokyo, $5,000 in costs and... Read more

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DU are as good as it gets

Review by C P | 28 January 2015, 17:33 PM | 0 comment

DownUnder as an agency are pretty good but thy can only offer the product they on-sell. In this case... Read more

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Car Rental Insurance FTW

Review by Luke Coughlan | 22 August 2014, 10:49 AM | 0 comment

I tried several travel insurance companies who offered a "budget" level medical insurance level, but ... Read more

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Great service and stress free claiming

Review by mjones | 22 July 2013, 19:28 PM | 0 comment

I went Surfing in Bali and fractured my rib and had to get an xray. Down Under Insurance sorted the w... Read more

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A harrowing experience

Review by AlexWeeman | 06 March 2013, 14:29 PM | 0 comment

Dealing with the staff of Downunder insurance has been a harrowing experience. Till the time I bought... Read more

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Money paid in full within 4 days. Highly recommend

Review by SophieWilliams | 04 March 2013, 16:35 PM | 0 comment

I travel frequently and have had really bad experiences with some travel insurance companies, but at ... Read more

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24 hour service - great.

Review by Zac454 | 04 March 2013, 16:31 PM | 0 comment

I get nervous when travelling to unfamiliar surroundings. The comprehensive insurance plan by Downund... Read more

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Decent company

Review by SandraFinch | 22 February 2013, 01:25 AM | 0 comment

Overall, the services of Downunder are a decent company. Their service staff is efficient and the res... Read more

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policy that suits me

Review by Benjamin_Smith | 22 February 2013, 01:23 AM | 0 comment

The domestic insurance plan provides comprehensive cover that I would not have gotten with other insu... Read more

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Downunder FAQ's

How many people can I include in my policy?

The more the merrier right? DUinsure insures groups of up to 10. That means more fun for less hassle.

Am I covered if I go on a cruise?

Downunder does provide cover for cruises. Travellers on domestic cruises in Australian waters must purchase Comprehensive, Backpackers or Explorer plans (selecting geographical region 1) to ensure cover is available for emergency medical assistance and emergency medical and hospital expenses.

Am I covered for skiing and my equipment?

Yes you will be covered for skiing. However you will not be covered for ski equipment unless you purchase the winter sports package.

Are kids covered for free?

Yes, so long as they are dependent on you, younger than 21, travelling with you and named on your insurance certificate.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Cover is provided up to 26 weeks of pregnancy.

Am I covered if my tour company collapses?

No, Downunder does not cover for insolvency. 

I’m not an Australian resident- can I buy cover?

You are covered so long as you carry a current Australian motorcycle licence a valid motorcycle licence valid for the country you are travelling in.  

What size moped or motorbike am I covered to ride overseas?

You are covered so long as you carry current Australian motorcycle licence a valid motorcycle licence valid for the country you are travelling in.  

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

If you decide to lengthen you trip you can do so for up to 12 months. Call Downunder on 1800 138 766 to extend your policy.

Do they cover for my rental vehicle excess?

Yes, Downunder will cover rental vehicle excess or the cost of repairing the rental vehicle (whichever is the lesser).

Who underwrites them?

Allianz.

What is their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

Under 100
Under 65
Max trip duration 37 days (leisure), 90 days (business)
$750 per item limit
or
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