DUinsure Travel Insurance Reviews

DUInsure offers cost effective travel insurance without sacrificing a good level of cover. They work hard to bring a fairly priced product to you the consumer, which will not only meet your needs but in most cases exceed them as well. Their aim is to make travel insurance so affordable that no one need consider travelling without it, being left exposed to the possibility of crippling medical bills or worse refusal of medical cover whilst travelling overseas
Overall rating 7.2/10

Customer Experience

7.2/10
7.2/10

Claims Experience

6.1/10
6.1/10

Value for Money

7.3/10
7.3/10
Overall rating
Overall rating

Do Not Use

| | 0 comment Reviewed by Tara Jane Roberts on 28 October 2019, 10:28 AM

Avoid at all cost. Paid for interstate travel insurance purely on the intention for a hire car as it ... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Dishonest

| | 0 comment Reviewed by Tara Roberts on 14 October 2019, 13:49 PM

While using DU for travel insurance interstate my main interest was the rental car coverage stating c... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Super reliable and very prompt. A lot of care taken.

| | 0 comment Reviewed by Thomas Smith on 19 September 2019, 09:57 AM

So reliable and helpful. My holiday was very stressful and without the help of you guys my holiday wo... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Worst Insurer Ever

| | 1 comment Reviewed by Nicole on 29 July 2019, 11:12 AM

What a terrible experience. I unfortunately had to get insurance through these guys because of a stuf... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating
check Verified Review Deborah Coren was invited by Downunder to write this review.

Insurance not valid??

| | 0 comment Reviewed by Deborah Coren on 04 August 2017, 10:21 AM

Apparently my insurance is not valid as the cover period is not the same as my length of stay?! Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
check Verified Review Deborah Coren was invited by Downunder to write this review.
Overall rating
Overall rating

Terrible

| | 1 comment Reviewed by Madison on 30 March 2016, 16:30 PM

Had my bag stolen in Italy worth over $4,000, showed at least $2,000 worth of receipts and only got b... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Hassle free claiming

| | 0 comment Reviewed by Maggie on 18 September 2015, 12:33 PM

We were caught in Bali for a week due to volcano eruption in July. Claim was paid in full within 4 we... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

unable to claim????

| | 1 comment Reviewed by ihritch on 04 August 2015, 11:15 AM

Took out travel insurance with Downunder (Allianz) and was hospitalised in Tokyo, $5,000 in costs and... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

DU are as good as it gets

| | 0 comment Reviewed by C P on 28 January 2015, 17:33 PM

DownUnder as an agency are pretty good but thy can only offer the product they on-sell. In this case... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Car Rental Insurance FTW

| | 0 comment Reviewed by Luke Coughlan on 22 August 2014, 10:49 AM

I tried several travel insurance companies who offered a "budget" level medical insurance level, but ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Great service and stress free claiming

| | 0 comment Reviewed by mjones on 22 July 2013, 19:28 PM

I went Surfing in Bali and fractured my rib and had to get an xray. Down Under Insurance sorted the w... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

A harrowing experience

| | 0 comment Reviewed by AlexWeeman on 06 March 2013, 14:29 PM

Dealing with the staff of Downunder insurance has been a harrowing experience. Till the time I bought... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money

Downunder FAQ's

How many people can I include in my policy?

The more the merrier right? DUinsure insures groups of up to 10. That means more fun for less hassle.

Am I covered if I go on a cruise?

Downunder does provide cover for cruises. Travellers on domestic cruises in Australian waters must purchase Comprehensive, Backpackers or Explorer plans (selecting geographical region 1) to ensure cover is available for emergency medical assistance and emergency medical and hospital expenses.

Am I covered for skiing and my equipment?

Yes you will be covered for skiing. However you will not be covered for ski equipment unless you purchase the winter sports package.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Cover is provided up to 26 weeks of pregnancy.

Am I covered if my tour company collapses?

No, Downunder does not cover for insolvency. 

I’m not an Australian resident- can I buy cover?

You are covered so long as you carry a current Australian motorcycle licence a valid motorcycle licence valid for the country you are travelling in.  

What size moped or motorbike am I covered to ride overseas?

You are covered so long as you carry current Australian motorcycle licence a valid motorcycle licence valid for the country you are travelling in.  

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

If you decide to lengthen you trip you can do so for up to 12 months. Call Downunder on 1800 138 766 to extend your policy.

Do they cover for my rental vehicle excess?

Yes, Downunder will cover rental vehicle excess or the cost of repairing the rental vehicle (whichever is the lesser).

Who underwrites them?

Allianz.

What is their cooling off period?

14 days

Where are they based?

Sydney!

Loading Quotes

Loading Quotes...