Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
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Great customer service

| | 0 comment Reviewed by Don C on 30 June 2020, 11:44 AM

Used twice. Because of coronavirus our trip has been cancelled. We have been given a credit voucher w... Read more

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Great customer service

| | 0 comment Reviewed by Dee Cutting on 30 June 2020, 11:44 AM

We had a trip cancelled due to covid19 . So I Emailed Zoom to see if we could maybe put a hold on ou... Read more

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Excellent

| | 0 comment Reviewed by Adrian Grima on 30 June 2020, 11:42 AM

Zoom Insurance had the best deals when I was looking for travel insurance for my 2020 holiday. When m... Read more

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travel insurance

| | 0 comment Reviewed by Rasha Haidar on 17 June 2020, 10:46 AM

My favourite insurance company by far, fast service great prices. Easy to fill out there paperwork ea... Read more

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Repeat happy customer

| | 0 comment Reviewed by ojm on 09 June 2020, 21:34 PM

I use Zoom Travel Insurance for all of our business and family travel. Great policy value and great s... Read more

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Credit for delayed trip

| | 0 comment Reviewed by Greg Bourke on 01 June 2020, 06:48 AM

Was given credit for a delayed trip due to travel restrictions. Good prompt service during pandemic ... Read more

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check Verified Review Dave Nolan was invited by Zoom Travel Insurance to write this review.

Do you want an insurer who you can truly rely on and has your back all the way?

| | 0 comment Reviewed by Dave Nolan on 01 June 2020, 06:46 AM

Zoom, without a doubt, will be our go to insurers! Throughout our dealings with Zoom, they have been ... Read more

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check Verified Review Dave Nolan was invited by Zoom Travel Insurance to write this review.
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Zoom were very helpful with my policy when our trip was cancelled.

| | 0 comment Reviewed by Sue Hayes on 01 June 2020, 06:45 AM

I had to cancel a trip due to the corona virus and I was outside the time in which you can change dat... Read more

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I always choose Zoom

| | 0 comment Reviewed by Jennie Lee on 23 May 2020, 11:46 AM

I forgot to apply for a refund (due to COVID19) until after the cancelled travel dates had been and g... Read more

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Car Hire Excess claim process was surprisingly clean and excellent

| | 0 comment Reviewed by Brian Pollard on 12 May 2020, 12:43 PM

Over the last couple of years I have used the Car Hire Excess component of Zoom Insurance every time ... Read more

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Great service in COVID times!

| | 0 comment Reviewed by Karen James on 06 May 2020, 21:11 PM

Unable to travel due to the pandemic was provided a credit by Zoom to cover our no longer needed tra... Read more

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Credit Given

| | 0 comment Reviewed by Aileen White on 28 April 2020, 11:18 AM

I was unable to use my policy due to Corona virus shutdown but was very pleased to be given a credit ... Read more

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Zoom Travel Insurance FAQ

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

Can I buy cover if I'm not an Australian resident?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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