Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
Overall rating 8.8/10

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8.9/10
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Claim for rental vehicle excess, could not be simpler or more efficient

| | 1 comment Reviewed by Adrian on 19 July 2019, 10:26 AM

I took out a policy from Zoom for a domestic Australia trip to cover rental vehicle excess. In thi... Read more

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Hassle-free

| | 1 comment Reviewed by Cassie Lister on 19 July 2019, 10:26 AM

I found the staff at Zoom were easy to deal with and the whole experience hassle-free. We had to chan... Read more

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Piece of mind

| | 1 comment Reviewed by Bernie Brougham on 17 July 2019, 09:58 AM

Happy our trip went to plan where we didn’t have to claim, but with Zoom travel insurance competitive... Read more

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Zoom Insurance

| | 1 comment Reviewed by Schani Dias Weerasinha on 05 July 2019, 10:13 AM

As we have not made a claims it is hard to comment on this. Nevertheless, Zoom was very cost effectiv... Read more

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check Verified Review Phillip was invited by Zoom Travel Insurance to write this review.

Worry free

| | 1 comment Reviewed by Phillip on 01 July 2019, 10:29 AM

We went with zoom travel again because the claim we unfortunately had to make last holiday was very e... Read more

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check Verified Review Phillip was invited by Zoom Travel Insurance to write this review.
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check Verified Review Joyce was invited by Zoom Travel Insurance to write this review.

No Claim Yet

| | 1 comment Reviewed by Joyce on 01 July 2019, 10:29 AM

So far so good! We've been lucky enough to not have to claim so far on the 3 policies we have had... Read more

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check Verified Review Joyce was invited by Zoom Travel Insurance to write this review.
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check Verified Review Walter was invited by Zoom Travel Insurance to write this review.

Easy and reasonable price and we had no problems or claims on our trip.

| | 1 comment Reviewed by Walter on 01 July 2019, 10:20 AM

We rate it good, but we haven't had to make a claim as yet, so all is good Read more

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check Verified Review Walter was invited by Zoom Travel Insurance to write this review.
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Absolute nightmare

| | 1 comment Reviewed by MuTube on 01 July 2019, 10:20 AM

Ended up in hospital overseas and called Zoom about the possibility of making a claim. Got told it wa... Read more

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Very happy with service

| | 1 comment Reviewed by Tom Male on 27 June 2019, 09:30 AM

Even if I did not had to make any claim (I never have had one before) I do appreciate your fast respo... Read more

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Peace of mind

| | 1 comment Reviewed by mikef on 17 June 2019, 15:09 PM

Zoom travel insurance is a great product as far as cost goes, having it gives me peace of mind fortun... Read more

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Peace of mind

| | 1 comment Reviewed by Ann Streeter on 17 June 2019, 10:25 AM

Have just returned from a driving holiday through 3 states here in Australia ,we took out domestic tr... Read more

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check Verified Review Susan was invited by Zoom Travel Insurance to write this review.

Very happy I found zoom and will use them again

| | 1 comment Reviewed by Susan on 14 June 2019, 10:02 AM

Easy to purchase on line great prices I travel a lot and will regularly use zoom travel insurance fro... Read more

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check Verified Review Susan was invited by Zoom Travel Insurance to write this review.

Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

Can I buy cover if I'm not an Australian resident?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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