Overall Rating

Verified Review

Excellent service and claim experience

9 October 2024, 6:08 PM

Nadine Sassall

User friendly experience from initial application for the policy, then prompt customer service all the way through the claims

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Overall Rating

Verified Review

Process was straight forward

30 September 2024, 1:33 PM

Tony Bertrand

We had to unfortunately claim due to circumstances beyond our control and the process was straight forward.

Overall Rating

Verified Review

Excellent to work with. Would recommend to anyone travelling overseas. Good value

15 August 2024, 8:10 PM

Anonymous User

I was in Canada and ill so from time of lodging claim to acknowledgement of claims and refund was

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Overall Rating

Verified Review

Very easy to deal with

6 August 2024, 11:44 AM

Anonymous User

My family had flights cancelled leaving Florida for home due to adverse weather conditions. I called up Zoom

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Overall Rating

Verified Review

Difficult and lengthy claims process

24 May 2024, 7:58 PM

Emma

I broke my ankle 2 days before a ski holiday, which was insured by Zoom Travel. The claim took

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Overall Rating

Verified Review

Great prices and responsive team!

2 May 2024, 6:47 PM

James Carpenter

Zoom was very reasonably priced and when I needed to claim, they were very responsive and approved my claim

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Overall Rating

Verified Review

Never zoom again

28 April 2024, 1:17 PM

beniam teshome

During my vacation, I was unfortunate enough to have my bag stolen. I immediately filed a claim with Zoom,

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Overall Rating

Verified Review

Good service

19 April 2024, 6:27 PM

Tuan Pham

Yes thank you for your work to help the customer to receive all the money back .

I will continue

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Overall Rating

Verified Review

Best insurance!

27 February 2024, 7:49 PM

emma

Thank you so much for making the stress of losing my phone so much easier with your prompt and

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Overall Rating

Verified Review

Best insurance!

26 February 2024, 10:39 PM

emma

Thank you so much for making the stress of losing my phone so much easier with your prompt and

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Overall Rating

Verified Review

So fast And easy to claim

8 February 2024, 11:50 AM

Samantha Genter

We had to make a claim in Thailand. We had a Aussie on the phone which made things easier.

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Overall Rating

Verified Review

Great Experience

6 February 2024, 3:55 PM

CamMcC

Great initial price for 12 months cover, Made a medical claim, which was hassle free and money was in

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How many people can I include in my policy?

Am I covered if I go on a cruise?

Am I covered for skiing and my equipment?

Can I pay to reduce or cancel my excess?

What additional extras are there?

Am I covered if my tour company collapses?

Can I buy cover if I'm not an Australian resident?

What size moped or motorbike am I covered to ride overseas?

How long is their single trip cover for?

Can I extend my policy from overseas?

Do they cover for my rental vehicle excess?

Who underwrites them?

Where are they based?

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