Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
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Good experience

| | 1 comment Reviewed by Huong Nguyen Nguyen on 21 January 2020, 11:41 AM

I was at first dubious when making a claim for a hotel stay + incidental expenses as the flight g... Read more

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check Verified Review Gregory was invited by Zoom Travel Insurance to write this review.

No problems so no claim

| | 1 comment Reviewed by Gregory on 21 January 2020, 11:41 AM

All went well so we didn't need to make a claim. Reassuring to know they are there if you need th... Read more

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check Verified Review Gregory was invited by Zoom Travel Insurance to write this review.
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check Verified Review Melissa was invited by Zoom Travel Insurance to write this review.

Nice to receive updates

| | 1 comment Reviewed by Melissa on 20 January 2020, 15:08 PM

I like the emails reminding of your insurance and welcoming us home and reminding if we need to make ... Read more

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check Verified Review Melissa was invited by Zoom Travel Insurance to write this review.
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check Verified Review Lynette was invited by Zoom Travel Insurance to write this review.

Even though I haven't had to make a claim I am comfortable to stay with Zoom Ins. for my next trip.

| | 1 comment Reviewed by Lynette on 20 January 2020, 15:08 PM

My grandson researched Travel Insurance companies for me for my past holiday & was so impressed w... Read more

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check Verified Review Lynette was invited by Zoom Travel Insurance to write this review.
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Good customer service, fast claims process

| | 1 comment Reviewed by Mel on 20 January 2020, 15:08 PM

I found it very simple to lodge a claim online. Only issue was trying to send a video file through em... Read more

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check Verified Review Charlotte was invited by Zoom Travel Insurance to write this review.

Worst travel insurance on the market

| | 1 comment Reviewed by Charlotte on 20 January 2020, 15:06 PM

After I claimed for an amount that should've been covered by Zoom I have not received a cent. Suc... Read more

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check Verified Review Charlotte was invited by Zoom Travel Insurance to write this review.
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Amazing Service and Value

| | 1 comment Reviewed by Anna Elle on 17 January 2020, 16:42 PM

I purchased a comprehensive policy with Zoom for my 4 week trip to Europe. The lovely man on the phon... Read more

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check Verified Review Tarique was invited by Zoom Travel Insurance to write this review.

Great economical insurance

| | 1 comment Reviewed by Tarique on 17 January 2020, 16:42 PM

Zoom insurance stood out better than many economically as offering same or better coverage for lower ... Read more

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check Verified Review Tarique was invited by Zoom Travel Insurance to write this review.
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check Verified Review Sean David was invited by Zoom Travel Insurance to write this review.

Emergency service staff incredibly helpful and knowledgeable.

| | 1 comment Reviewed by Sean David on 17 January 2020, 11:56 AM

We foolishly left our insurance papers behind in the extremely early morning start to our trip. When ... Read more

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check Verified Review Sean David was invited by Zoom Travel Insurance to write this review.
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check Verified Review Lynda was invited by Zoom Travel Insurance to write this review.

Holiday cover whilst overseas

| | 1 comment Reviewed by Lynda on 16 January 2020, 11:40 AM

Had a hassle/incident free holiday and was happy to know that we were covered. Before I left I enquir... Read more

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check Verified Review Lynda was invited by Zoom Travel Insurance to write this review.
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Pleasantly Surprised

| | 1 comment Reviewed by Mick2f on 15 January 2020, 11:55 AM

I took out travel insurance for my sons end of school cruise and unfortunately had to make a claim. I... Read more

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Awesome

| | 1 comment Reviewed by Olga lom on 14 January 2020, 12:06 PM

Fantastic support when needing to alter my policy ... nothing was any trouble for Grace; she was comp... Read more

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Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

Can I buy cover if I'm not an Australian resident?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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