The process of making a claim was very efficient. Zoom responded quickly to all our queries. We are r... Read more
Chris was amazing at following up & being patient with me with my claim during Covid. Chris was very ... Read more
We took out a 1 year frequent traveler policy for 2020. International travel was banned from Australi... Read more
We were booked on the Ghan to travel from Darwin to Adelaide in November 2020. Train was unable to ge... Read more
Travel plans upset due to death of my husband.
Zoom couldn't have made lodging a claim on li... Read more
Never done online anything before it was quick but I guess informal , it was a sentimental item that ... Read more
Used twice. Because of coronavirus our trip has been cancelled. We have been given a credit voucher w... Read more
We had a trip cancelled due to covid19 . So I Emailed Zoom to see if we could maybe put a hold on ou... Read more
Zoom Insurance had the best deals when I was looking for travel insurance for my 2020 holiday. When m... Read more
My favourite insurance company by far, fast service great prices. Easy to fill out there paperwork ea... Read more
I use Zoom Travel Insurance for all of our business and family travel. Great policy value and great s... Read more
Was given credit for a delayed trip due to travel restrictions. Good prompt service during pandemic ... Read more
The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.
No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.
In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.
Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.
Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.
Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.
Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.
Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.
Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.
Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.
Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's