I took out Zoom travel insurance on a recent trip to Bali and whilst I didn't need to make a clai... Read more
I unfortunately had to cancel my long anticipated family trip to India. I was unable to travel due to... Read more
Claim was processed in a few days and no hassles or hiccups. Staff even offered to call back when we ... Read more
took out insurance in good faith in feb 2019.
my husband was first diagnosed with cancer in april... Read more
Good value insurance. Claim processed simply and quickly. I highly recommend Zoom and won't hes... Read more
I had the misfortune of my bag being lost on a recent trip abroad ,I was happy to know that zoom trav... Read more
Your travel insurance was a Peace of mind knowing I was covered if needed. I was lucky not needed it ... Read more
My partner and I had a 5 week trip planned to Scandinavia, however I got sick in the first week and e... Read more
Thank you Zoom Travel Insurance for your exceptional customer service! Due to a unexpected medical em... Read more
The first time I’ve ever had to use my travel insurance so I was very nervous when I had to cancel my... Read more
I needed to make a claim for stolen items over seas and it was super easy and I had the claim approve... Read more
The overall cover suits our needs. The service, efficiency and courtesy provided by your staff, when ... Read more
The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.
No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.
In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.
Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.
Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.
Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.
Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.
Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.
Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.
Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.
Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's