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Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 21 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 8.9/10

Customer Experience

9.1/10
9.1/10

Value for Money

9.1/10
9.1/10

Claims Experience

7.4/10
7.4/10
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Love the follow up

Review by Craig | 07 November 2017, 12:23 PM | 0 comment

Never before has another company asked how my trip went along with the option to make a claim if nece... Read more

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Verified Review Craig was invited by Zoom Travel Insurance to write this review.

Your company being underwritten by Lloyds was re-as...

Review by Douglas | 31 October 2017, 15:27 PM | 0 comment

No claims this time and I shall use your company again if I travel in the future. Being 83, it was a... Read more

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Verified Review Douglas was invited by Zoom Travel Insurance to write this review.

Recommend for those travelling for medical treatmen...

Review by Marian | 24 October 2017, 15:32 PM | 1 comment

Good value travel insurance. Specially chosen as we were travelling overseas for a medical procedure ... Read more

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Verified Review Marian was invited by Zoom Travel Insurance to write this review.

Piece of mind

Review by Maxine | 23 October 2017, 14:41 PM | 1 comment

Didnt need to claim but if we did hope the claim would be as easy as buying zoom domestic on line.. ... Read more

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Verified Review Maxine was invited by Zoom Travel Insurance to write this review.

stress free

Review by Navin | 18 October 2017, 15:25 PM | 1 comment

Did not need to claim, but before my travel had to make a few changes in an error made while completi... Read more

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Verified Review Navin was invited by Zoom Travel Insurance to write this review.

Very happy with cover and value for money

Review by Loretta | 27 September 2017, 15:43 PM | 1 comment

Thankfully we did not need to make a claim but it was great to have a good level of cover in place ju... Read more

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Verified Review Loretta was invited by Zoom Travel Insurance to write this review.

Excellent

Review by Naran | 24 September 2017, 23:54 PM | 1 comment

Good service and is it to get online so it's easier for us to find a good service for travel ins... Read more

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Verified Review Naran was invited by Zoom Travel Insurance to write this review.

Zoom Insurance covered my European & US Trip

Review by James Bryan | 19 September 2017, 14:59 PM | 1 comment

Zoom are great and really affordable. The customer service is better than any other company i have us... Read more

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Will never use these guys again.

Review by Luke Souvatzis | 15 September 2017, 10:22 AM | 4 comments

When you need them the most their not there for you. Will do anything to stop you having treatment s... Read more

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Thanks for providing affordable travel insurance

Review by Izumi | 13 September 2017, 10:08 AM | 1 comment

I bought the insurance but didn't claim as the trip went well. I travelled with my 18yo daughter ... Read more

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Verified Review Izumi was invited by Zoom Travel Insurance to write this review.

great value travel insurance, that covers almost ev...

Review by Judith | 07 September 2017, 15:08 PM | 1 comment

Luckily we did not need to claim but it gave us peace of mind knowing we were covered if the unexpect... Read more

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Verified Review Judith was invited by Zoom Travel Insurance to write this review.

Affordable

Review by Amanda | 31 August 2017, 23:34 PM | 1 comment

First time with Zoom, I will use them again. Good value, like most policies it's important to rea... Read more

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Verified Review Amanda was invited by Zoom Travel Insurance to write this review.
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Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

FOUR FAST FACTS

85 years
69 years
15 or 45 days
$750 per item limit
or
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