Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
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Affordable cover

| | 1 comment Reviewed by Amy O'Meara on 12 September 2019, 14:21 PM

I took out Zoom travel insurance on a recent trip to Bali and whilst I didn't need to make a clai... Read more

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check Verified Review Roger was invited by Zoom Travel Insurance to write this review.

My Claim

| | 1 comment Reviewed by Roger on 11 September 2019, 10:59 AM

I unfortunately had to cancel my long anticipated family trip to India. I was unable to travel due to... Read more

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check Verified Review Roger was invited by Zoom Travel Insurance to write this review.
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Easy do deal with

| | 1 comment Reviewed by John on 06 September 2019, 11:10 AM

Claim was processed in a few days and no hassles or hiccups. Staff even offered to call back when we ... Read more

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check Verified Review Karen was invited by Zoom Travel Insurance to write this review.

unfair process

| | 1 comment Reviewed by Karen on 06 September 2019, 11:10 AM

took out insurance in good faith in feb 2019.
my husband was first diagnosed with cancer in april... Read more

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check Verified Review Karen was invited by Zoom Travel Insurance to write this review.
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check Verified Review Judith was invited by Zoom Travel Insurance to write this review.

No fuss claim payment

| | 1 comment Reviewed by Judith on 05 September 2019, 15:42 PM

Good value insurance. Claim processed simply and quickly. I highly recommend Zoom and won't hes... Read more

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check Verified Review Judith was invited by Zoom Travel Insurance to write this review.
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Hassle free

| | 1 comment Reviewed by Deborah Hall on 05 September 2019, 15:41 PM

I had the misfortune of my bag being lost on a recent trip abroad ,I was happy to know that zoom trav... Read more

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check Verified Review Marie Ange Georgette was invited by Zoom Travel Insurance to write this review.

Value for money

| | 1 comment Reviewed by Marie Ange Georgette on 05 September 2019, 15:41 PM

Your travel insurance was a Peace of mind knowing I was covered if needed. I was lucky not needed it ... Read more

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check Verified Review Marie Ange Georgette was invited by Zoom Travel Insurance to write this review.
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check Verified Review Elaina was invited by Zoom Travel Insurance to write this review.

Had to use medical and lost travel and both were paid by Zoom

| | 1 comment Reviewed by Elaina on 27 August 2019, 11:01 AM

My partner and I had a 5 week trip planned to Scandinavia, however I got sick in the first week and e... Read more

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check Verified Review Elaina was invited by Zoom Travel Insurance to write this review.
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Excellent Service!!

| | 1 comment Reviewed by Mel D on 21 August 2019, 12:42 PM

Thank you Zoom Travel Insurance for your exceptional customer service! Due to a unexpected medical em... Read more

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check Verified Review Samantha was invited by Zoom Travel Insurance to write this review.

Had to use it

| | 1 comment Reviewed by Samantha on 21 August 2019, 12:41 PM

The first time I’ve ever had to use my travel insurance so I was very nervous when I had to cancel my... Read more

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check Verified Review Samantha was invited by Zoom Travel Insurance to write this review.
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check Verified Review Zachery was invited by Zoom Travel Insurance to write this review.

Easy! Easy! Easy!

| | 1 comment Reviewed by Zachery on 13 August 2019, 10:08 AM

I needed to make a claim for stolen items over seas and it was super easy and I had the claim approve... Read more

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check Verified Review Zachery was invited by Zoom Travel Insurance to write this review.
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check Verified Review Geoffrey was invited by Zoom Travel Insurance to write this review.

Your cover suits our needs

| | 1 comment Reviewed by Geoffrey on 12 August 2019, 12:23 PM

The overall cover suits our needs. The service, efficiency and courtesy provided by your staff, when ... Read more

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check Verified Review Geoffrey was invited by Zoom Travel Insurance to write this review.

Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

Can I buy cover if I'm not an Australian resident?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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