Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
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check Verified Review Philip was invited by Zoom Travel Insurance to write this review.

No trouble

| | 0 comment Reviewed by Philip on 18 March 2020, 22:53 PM

Luckily didn’t need to claim with all the issues with coronavirus so didn’t find out how good insuran... Read more

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check Verified Review Philip was invited by Zoom Travel Insurance to write this review.
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check Verified Review Michael was invited by Zoom Travel Insurance to write this review.

Didn’t reply to my query before I travelled

| | 1 comment Reviewed by Michael on 18 March 2020, 22:53 PM

I purchased travel insurance prior to a trip to Thailand as I always do. With the recent virus issue ... Read more

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check Verified Review Michael was invited by Zoom Travel Insurance to write this review.
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Zoom makes everything so simple

| | 0 comment Reviewed by Harry on 18 March 2020, 22:52 PM

Our daughter had food poisoning on the trip, needed to get urgent medical attention, my wife called Z... Read more

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Great Value for Money, Friendly Staff & Simple Claim Process

| | 0 comment Reviewed by Jiangling Li on 18 March 2020, 22:50 PM

Great value for money. Friendly staffs & simple claim process. We have traveled overseas three mo... Read more

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check Verified Review Merrilyn was invited by Zoom Travel Insurance to write this review.

Zoom

| | 0 comment Reviewed by Merrilyn on 18 March 2020, 22:50 PM

Zoom made travel insurance easy to apply for and understand what I was purchasing. It gave me a pie... Read more

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check Verified Review Merrilyn was invited by Zoom Travel Insurance to write this review.
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Not a pleasant experience

| | 0 comment Reviewed by Lyn Stace on 18 March 2020, 22:48 PM

After being disembarked from a cruise in a foreign country I had so much trouble with Zoom to accept ... Read more

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check Verified Review Traci Cathrine was invited by Zoom Travel Insurance to write this review.

Very easy to organise

| | 0 comment Reviewed by Traci Cathrine on 18 March 2020, 22:21 PM

A really simple process to organise travel insurance and clear details for contact in case of emergen... Read more

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check Verified Review Traci Cathrine was invited by Zoom Travel Insurance to write this review.
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check Verified Review Steven was invited by Zoom Travel Insurance to write this review.

Good, but ....

| | 0 comment Reviewed by Steven on 18 March 2020, 22:20 PM

Very good customer sign up experience, and appreciated the coverage for pre-existing conditions. Read more

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check Verified Review Steven was invited by Zoom Travel Insurance to write this review.
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Do not buy travel insurance. Worst claim process and customer service

| | 0 comment Reviewed by Atty. Czar on 18 March 2020, 22:19 PM

Worst experience to file claim. the claim agent asked for unnecessary documents just to avoid paying ... Read more

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great customer service

| | 0 comment Reviewed by Mario Max Di Scerni on 18 March 2020, 22:00 PM

Needed to amend my policy dates, due to surgery change. Hannah from Zoom was fantastic. Made it so ea... Read more

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check Verified Review Lynette was invited by Zoom Travel Insurance to write this review.

Very simple to organise

| | 0 comment Reviewed by Lynette on 18 March 2020, 22:00 PM

I had booked previously with Zoom at a very good price and didn't bother to check other companies... Read more

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check Verified Review Lynette was invited by Zoom Travel Insurance to write this review.
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check Verified Review Geoffrey was invited by Zoom Travel Insurance to write this review.

Zoom value

| | 1 comment Reviewed by Geoffrey on 11 March 2020, 12:56 PM

Great value for money. Offers off-piste ski insurance (but within resort boundaries).
Can't rate ... Read more

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check Verified Review Geoffrey was invited by Zoom Travel Insurance to write this review.

Zoom Travel Insurance FAQ

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

Can I buy cover if I'm not an Australian resident?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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