Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by HDI Global Specialty SE - Australia.
Overall rating 8.7/10

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8.8/10
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Great Experience

| | 2 comments Reviewed by CamMcC on 15 February 2024, 11:47 AM

Great initial price for 12 months cover, Made a medical claim, which was hassle free and money was in... Read more

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So fast And easy to claim

| | 0 comment Reviewed by Samantha Genter on 15 February 2024, 11:45 AM

We had to make a claim in Thailand. We had a Aussie on the phone which made things easier. Claim was ... Read more

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Great price, disappointing claim result

| | 0 comment Reviewed by brendan on 23 November 2023, 18:14 PM

Price for cover is excellent, including rental car excess and rock climbing cover.

Upgradin... Read more

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Hassle Free Claim

| | 0 comment Reviewed by DeeG57 on 17 November 2023, 13:28 PM

I recently placed a Family Emergency Claim with Zoom and it was processed within 2 weeks. The whole p... Read more

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Simply the Best

| | 0 comment Reviewed by Daryl Croft on 17 November 2023, 13:23 PM

All you will ever need in travel insurance. Very professional and supportive through the claims proce... Read more

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Definitely would use again

| | 0 comment Reviewed by Stace Estera on 13 November 2023, 11:53 AM

Claim was easy to submit online and Brett got back to me in a timely manner with additional supportin... Read more

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Fantastic product, service and claim process

| | 1 comment Reviewed by Michelle Z on 18 July 2023, 21:02 PM

Back in 2019, I sent an email to Zoom as follows:
"Hi there Zoom peoples,

Just wanted to... Read more

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Zoom Comprehensive Travel Insurance

| | 0 comment Reviewed by James on 24 March 2023, 18:07 PM

Made a claim for medical expenses re catching covid and will receive all back less the $200 excess. ... Read more

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Excellent service, we are with my family very satisfied.

| | 0 comment Reviewed by france cardona on 14 March 2023, 16:07 PM

ZOOM Insurance processed timely our claim for a Hospital treatment of our son in Philippines, and app... Read more

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No Response No Communication for 2 weeks after purchase.

| | 1 comment Reviewed by John Gerrard on 14 March 2023, 16:07 PM

No form of Response or communcation from Zoom Travel Insurance for 2 weeks after purchase, They apol... Read more

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Easy to purchase, well-priced, and easy to make a claim

| | 0 comment Reviewed by Tina Watts-Seale on 14 March 2023, 16:07 PM

Really easy to purchase this cover (and understand what would be covered), much better pricing than o... Read more

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Have an excuse why they won’t cover you for every claim made!!

| | 3 comments Reviewed by orlagh on 14 March 2023, 15:59 PM

I purchased a policy with this company and I made a mistake and purchased the medical policy as I was... Read more

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Zoom Travel Insurance FAQ

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

Can I buy cover if I'm not an Australian resident?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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