Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
Overall rating 8.7/10

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8.8/10
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| | 0 comment Reviewed by Randall Brooks on 11 November 2019, 13:38 PM

This would have to be the best insurance company i have had the experience to deal with. They were w... Read more

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Claims was a little slow.

| | 2 comments Reviewed by Johnno W on 07 November 2019, 16:06 PM

Recently took our an insurance with Zoom. The customer service team is amazing, friendly and professi... Read more

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Zoom is easy to deal with

| | 1 comment Reviewed by Gerald Toohey on 07 November 2019, 13:39 PM

Although we did not have to make a claim, the process for getting a quote and receiving your policy w... Read more

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Cheap Domestic Policies!!

| | 2 comments Reviewed by pw.bay on 07 November 2019, 13:28 PM

I took out a domestic policy from the 9th of October till the 15th of October and i was amazed at how... Read more

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check Verified Review A D Scott was invited by Zoom Travel Insurance to write this review.

Very happy

| | 1 comment Reviewed by A D Scott on 06 November 2019, 08:31 AM

Had to make a claim and all was death with quickly, efficiently and with reassuring customer service ... Read more

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check Verified Review A D Scott was invited by Zoom Travel Insurance to write this review.
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Well informed.

| | 1 comment Reviewed by Lou Grand on 04 November 2019, 09:53 AM

After hearing of Zoom through a friend who actually had made a claim when his wife got extremely sick... Read more

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check Verified Review Neil was invited by Zoom Travel Insurance to write this review.

Waste of time

| | 2 comments Reviewed by Neil on 31 October 2019, 16:04 PM

I got insurance in case there was a problem, Well we had a problem and I was dissmissed by CSR, Very... Read more

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check Verified Review Neil was invited by Zoom Travel Insurance to write this review.
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Great for outdoor activities

| | 1 comment Reviewed by Clare Berto on 22 October 2019, 10:42 AM

I have had a great experience with Zoom travel insurance. They cover so many outdoor activities and a... Read more

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Easy, Easy, Easy

| | 1 comment Reviewed by Heweee on 21 October 2019, 12:15 PM

I was very happy with my Zoom Travel Insurance, easy to find what I wanted quickly, easy to understa... Read more

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Peace of mind insurance

| | 1 comment Reviewed by Jonathan Stretch Fowler on 21 October 2019, 12:15 PM

We appreciated the emails to give us an option on extending our coverage, of we decided to extend our... Read more

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Fixed policy error promptly

| | 1 comment Reviewed by Belinda on 17 October 2019, 09:10 AM

The day before I travelled, I noticed my DOB was incorrectly entered on the policy.
I contacted ... Read more

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check Verified Review Noel was invited by Zoom Travel Insurance to write this review.

very helpful in getting our claim processed

| | 1 comment Reviewed by Noel on 15 October 2019, 10:26 AM

After our recent trip to Japan, we were stuck at the airport for 24hours due to a typhoon and missed ... Read more

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check Verified Review Noel was invited by Zoom Travel Insurance to write this review.

Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

Can I buy cover if I'm not an Australian resident?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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