This would have to be the best insurance company i have had the experience to deal with. They were w... Read more
Recently took our an insurance with Zoom. The customer service team is amazing, friendly and professi... Read more
Although we did not have to make a claim, the process for getting a quote and receiving your policy w... Read more
I took out a domestic policy from the 9th of October till the 15th of October and i was amazed at how... Read more
Had to make a claim and all was death with quickly, efficiently and with reassuring customer service ... Read more
After hearing of Zoom through a friend who actually had made a claim when his wife got extremely sick... Read more
I got insurance in case there was a problem, Well we had a problem and I was dissmissed by CSR, Very... Read more
I have had a great experience with Zoom travel insurance. They cover so many outdoor activities and a... Read more
I was very happy with my Zoom Travel Insurance, easy to find what I wanted quickly, easy to understa... Read more
We appreciated the emails to give us an option on extending our coverage, of we decided to extend our... Read more
The day before I travelled, I noticed my DOB was incorrectly entered on the policy.
I contacted ... Read more
After our recent trip to Japan, we were stuck at the airport for 24hours due to a typhoon and missed ... Read more
The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.
No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.
In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.
Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.
Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.
Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.
Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.
Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.
Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.
Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.
Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's