I was at first dubious when making a claim for a hotel stay + incidental expenses as the flight g... Read more
All went well so we didn't need to make a claim. Reassuring to know they are there if you need th... Read more
I like the emails reminding of your insurance and welcoming us home and reminding if we need to make ... Read more
My grandson researched Travel Insurance companies for me for my past holiday & was so impressed w... Read more
I found it very simple to lodge a claim online. Only issue was trying to send a video file through em... Read more
After I claimed for an amount that should've been covered by Zoom I have not received a cent. Suc... Read more
I purchased a comprehensive policy with Zoom for my 4 week trip to Europe. The lovely man on the phon... Read more
Zoom insurance stood out better than many economically as offering same or better coverage for lower ... Read more
We foolishly left our insurance papers behind in the extremely early morning start to our trip. When ... Read more
Had a hassle/incident free holiday and was happy to know that we were covered. Before I left I enquir... Read more
I took out travel insurance for my sons end of school cruise and unfortunately had to make a claim. I... Read more
Fantastic support when needing to alter my policy ... nothing was any trouble for Grace; she was comp... Read more
The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.
No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.
In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.
Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.
Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.
Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.
Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.
Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.
Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.
Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.
Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's