Price for cover is excellent, including rental car excess and rock climbing cover.
Upgradin... Read more
I recently placed a Family Emergency Claim with Zoom and it was processed within 2 weeks. The whole p... Read more
All you will ever need in travel insurance. Very professional and supportive through the claims proce... Read more
Claim was easy to submit online and Brett got back to me in a timely manner with additional supportin... Read more
Back in 2019, I sent an email to Zoom as follows:
"Hi there Zoom peoples,
Just wanted to... Read more
Made a claim for medical expenses re catching covid and will receive all back less the $200 excess. ... Read more
ZOOM Insurance processed timely our claim for a Hospital treatment of our son in Philippines, and app... Read more
No form of Response or communcation from Zoom Travel Insurance for 2 weeks after purchase, They apol... Read more
Really easy to purchase this cover (and understand what would be covered), much better pricing than o... Read more
I purchased a policy with this company and I made a mistake and purchased the medical policy as I was... Read more
After an unfortunate accident in the USA my immediate thoughts were towards my insurance cover. From ... Read more
As we all know, travel insurance is an absolute necessity. None of us ever expect to have to make a c... Read more
The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.
No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.
In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.
Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.
Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.
Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.
Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued:
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian 457 visa which will remain valid beyond the period of their journey; and
have private health insurance for the entire journey and beyond.
Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.
Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.
Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.
Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's