Updated by CoverDirect Pty Ltd on 2 October 2018
AFS Licence Number 383590 I ABN 14 105 949 022
CoverDirect Pty Ltd (we, us, our and CoverDirect) wants you to understand the financial services we offer and has prepared this Financial Services Guide (FSG) to assist you to decide whether or not you wish to utilise our services.
In this FSG we outline:
CoverDirect owns and operates www.comparetravelinsurance.com.au website. It holds an Australian financial services licence (383590), that authorises us to operate our comparison. We do not act on behalf of any insurers or licensee.
CoverDirect makes its comparisons available to third party websites. In these instances, the information is clearly marked 'powered by compare insurance'.
Zoom Travel Insurance is a brand name owned by The Insurance Geeks Pty Ltd. The Insurance Geeks and CoverDirect are related entities.
1Cover, iTrek, Kango Cover, Simply Travel Insurance, Ski-Insurance, and Under30 products are arranged by Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457 as an agent for certain underwriters at Lloyd's. There are common directors and shareholders with Coffre-Fort and CoverDirect. Those companies may be included on the compare insurance website in a similar way that other products and brands are included. We do not act on behalf of those companies.
CoverDirect is licensed to provide general advice on General Insurance to retail clients.
Comparisons supplied are not a recommendation or opinion about the suitability of the travel insurance for a user. CoverDirect has not considered your needs when providing comparisons. Users should consider their own needs and decide which travel insurance product is suitable - bearing in mind that not all policies offer the same or comparable cover. Always read the PDS to understand what is, and is not, covered by a policy before you purchase.
The site links users to the website of the travel insurance provider where you can confirm their quote. Users do not buy insurance on this site - they buy direct from the travel insurance provider.
Compare Insurance does not accept instructions in relation to our services directly from you.
The service we offer to you is free and does not change the product.
If a user purchases insurance from a travel insurance provider using a link on this website, CoverDirect will earn a referral fee of up to 20% of the premium for that policy. This does not increase the premium a user pays.
CoverDirect employs salaried staff. Employees do not receive specific payments or commissions directly linked to product providers or advice provided to you. CoverDirect is not remunerated for its opinions about insurance.
CoverDirect and its representatives are covered under professional indemnity insurance that satisfies with the requirements of the Corporations Act, 2001.
This professional indemnity will also cover claims in relation to the conduct of employees who no longer work for us (but who did at the time of the relevant conduct).
In the unlikely event you need to make a complaint about the services provided to you, please email us in the first instance at [email protected]
We will acknowldege your complaint and attempt to resolve it within 15 business days. If your complaint is not resolved to your satisfaction, you may contact an independent external dispute resolution body.
If you lodge a complaint before 1 November 2018, you should lodge with Financial Ombudsman Service Limited (FOS):
FOS can be contacted on 1800 367 287 (Free call Australia Wide). You can write to them at GPO Box 3, Melbourne VIC 3001, email [email protected] or fax (03) 9613 6399. Website address is www.fos.org.au.
If you lodge a complaint on or after 1 November 2018, you should lodge with Australian Financial Complaints Authority (AFCA):
AFCA can be contacted on 1800 921 678 (Free call Australia Wide). You can write to them at GPO Box 3, Melbourne VIC 3001, email [email protected] or fax (03) 9613 6399. Website address is www.afca.org.au.