26 February, 2024

Updated by CoverDirect Pty Ltd on 28 May 2024 AFS Licence Number 383590 I ABN 14 105 949 022

Purpose Of This Document

CoverDirect Pty Ltd (we, us, our and CoverDirect) wants you to understand the financial services we offer and has prepared this Financial Services Guide (FSG) to assist you to decide whether or not you wish to utilise our services.

In this FSG we outline:

  • Who we are
  • How you can contact us
  • Existing relationships you should know about
  • What financial services we are authorised to provide
  • Information about remunerations, including commissions that may be paid to us
  • Our protection against giving you negligent wrong advice
  • Our Dispute Resolution procedure should you wish to make a complaint

Who We Are

CoverDirect owns and operates www.comparetravelinsurance.com.au website. It holds an Australian financial services licence (383590), that authorises us to operate our comparison. We do not act on behalf of any insurers or licencee.

CoverDirect makes its comparisons available to third party websites. In these instances, the information is clearly marked 'powered by compare insurance'.

How You Can Contact Us

Compare Insurance Pty Ltd Level 1, 332 Kent Street Sydney NSW 2000

Email: [email protected] Website: www.comparetravelinsurance.com.au

Existing Relationships You Should Know About

Zoom Travel Insurance is a brand name owned by The Insurance Geeks Pty Ltd. The Insurance Geeks and CoverDirect are related entities.

1Cover, and Ski-Insurance, products are arranged by Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457 as an agent for certain underwriters at Lloyd's. There are common directors and shareholders with Coffre-Fort and CoverDirect. Those companies may be included on the compare insurance website in a similar way that other products and brands are included. We do not act on behalf of those companies.

Financial Services We Are Authorised To Provide

CoverDirect is licenced to provide general advice on General Insurance to retail clients.

Comparisons supplied are not a recommendation or opinion about the suitability of the travel insurance for a user. CoverDirect has not considered your needs when providing comparisons. Users should consider their own needs and decide which travel insurance product is suitable - bearing in mind that not all policies offer the same or comparable cover. Always read the PDS to understand what is, and is not, covered by a policy before you purchase.

The site links users to the website of the travel insurance provider where you can confirm their quote. Users do not buy insurance on this site - they buy direct from the travel insurance provider.

Compare Insurance does not accept instructions in relation to our services directly from you.

Remuneration And Commissions

The service we offer to you is free and does not change the product.

If a user purchases insurance from a travel insurance provider using a link on this website, CoverDirect will earn a referral fee of up to 20% of the premium for that policy. This does not increase the premium a user pays.

CoverDirect employs salaried staff. Employees do not receive specific payments or commissions directly linked to product providers or advice provided to you. CoverDirect is not remunerated for its opinions about insurance.

Protection Against Giving You Negligent Wrong Advice

CoverDirect and its representatives are covered under professional indemnity insurance that satisfies the requirements of the Corporations Act, 2001.

This professional indemnity will also cover claims in relation to the conduct of employees who no longer work for us (but who did at the time of the relevant conduct).

Dispute Resolution

In the unlikely event you need to make a complaint about the services provided to you, please email us in the first instance at [email protected]

We will acknowledge your complaint and attempt to resolve it within 15 business days. If your complaint is not resolved to your satisfaction, you may contact an independent external dispute resolution body.

You should lodge with Australian Financial Complaints Authority (AFCA):

AFCA can be contacted on 1800 921 678 (Free call Australia Wide). You can write to them at GPO Box 3, Melbourne VIC 3001, email [email protected] or fax (03) 9613 6399. Website address is www.afca.org.au.