Zoom Travel Insurance Review

Zoom Travel insurance had a very competitive premium quote and easy sign up process. Unfortunately due to unforeseen health reasons we had to cancel our trip. The online claim process was relatively easy to use and submit. After a number of requests for further information that we provided a settlement was reached and payment made the following day.

I contracted COVID 19 and an infection from a seperate condition while cruising the Sth Pacific. Due to an underlying condition I needed anti viral medication which was quite expensive. Once I returned home I submitted a claim. The claim process was smooth with an agent guiding me through the process and requirements. My claim was reviewed and approved within a matter of days. I highly recommend Zoom travel insurance.

We submitted the claim and this was an easy process, very quick for request for additional information and settlement schedule. Great work

Just made second successful claim for medical travel insurance, 6 weeks to process claim from initial incident. Always make sure you fill in pre existing conditions when buying cover it will be checked if you claim even to reports from your GP on your medical history. Always supply all documents requested by insurer for claim , be honest and patient and you should be covered .

Impossible to deal with. I had two claims but they somehow conflated them into one - and denied that I had lodged the second one. I had to start again but their system pre-empted everything I tried to type because it was all held in memory from my first attempt to lodge the claim. They delayed repeatedly and demanded documentation that was completely unrelated to the claim, constantly disbelieving me until they sent it off to their 'fraud investigators'. They ignored my actual loss on one claim and discounted it by $40-odd by using an entirely fictitious exchange rate. (They also made an 'arithmetical error' of over $200 on that claim but eventually paid that component when I complained.) I was repeatedly given incorrect or confusing information and I suspect that an attempted scam I received arose from someone breaching their system to access my data. The whole experience was awful and I would never consider another policy with them under any conditions.

Zoom are absolutely amazing fast and efficient, This company stayed with us over the phone whilst receiving medical care ensuring that we received the appropriate medical assessment and treatment, I felt supported and relieved that Zoom were assisting in providing all information needed for my family to understand, and gave us options during the ordeal to assist in making sure treatment was complete! Thank you Zoom from my family to yours

My experience with Zoom Travel Insurance was positive from my very 1st point of contact. Staff were so helpful, comforting and reassuring. During my time travelling in California, I became unwell, and unsettling feelings arose being in a foreign country. However, the team put me at ease, guiding me through the process, communicating with the Hospital and taking care of the administration, and lastly the claims process thereafter was simple and straightforward. I am super grateful for everyone who assisted me. With warmth, Adelina

I was a bit nervous when I was told my claim was being investigated by the Zoom team, however Tahlia was a massive help in the process of what was expected of me and what documentation I needed to provide to support my claim. The initial phone call was easy to set up and being called right on the agreed time was very comforting. There was no feel of being rushed by Zoom, with them sending me regular emails regarding what I still needed to send over. Once everything was in, I felt the review and outcome of my claim was done in a timely manner. If anything, there could be a notification email from the claims team to notify when a person has successfully sent all of their claims through? I had a couple of emails that were left on read and it was a couple of weeks after I received an email saying that third parties were being investigated.

User friendly experience from initial application for the policy, then prompt customer service all the way through the claims process. Human responses to a horrible situation outside our control, then an approval that was fast and without fuss. Thank you!

We had to unfortunately claim due to circumstances beyond our control and the process was straight forward.

I was in Canada and ill so from time of lodging claim to acknowledgement of claims and refund was 4 wks. Thankyou Zoom

My family had flights cancelled leaving Florida for home due to adverse weather conditions. I called up Zoom to let them know of the issue using an American based number and they set up the claim. They told me to keep any records of expenses (food, accommodation and other incidentals). We ended up only being delayed by 24 hours. Upon our return - I provided the relevant documentation and everything was processed within a week and notification that my reimbursement was on its way. Very simple, highly recommend as a good alternative to the bigger insurance players :)