Woolworths Travel Insurance Review

I cannot believe all the terrible complaints.<br/>I used to always have top comprehensive with a well known company.<br/>I compared the cost and for exactly the same cover, I saved $620 on a 3 week cruise.<br/>I had a claim and they went out of their way to help and my money was deposited 4 days after I put claim in and so much less paperwork to complete.<br/>I will be using them from now on.

My headphones were stolen from my bag while I was travelling on an overnight bus. The bag was in an overhead compartment above my seat. I lodged an insurance claim once back in Australia. Mind you, the claim wasn't big. I was claiming my Sony headphones so after excess I would probably get max 300-400 dollars back. Woolworths insurance refused my claim on the basis that apparently I was meant to sit on my bags and watch them like a hawk on a 12h overnight journey. It's not like I left my bags and went for a hike, I fell asleep as one would expect to, when travelling overnight. They used that as an excuse to refuse my claim. They will literally find any reason not to pay you. <br/><br/>I travel a lot and always buy travel insurance, 300 dollars they saved cost them a life long customer. Well done Woolies.

this is from woolworths:<br/><br/>You can cancel your Woolworths Travel Insurance policy at any time. If you cancel within the 14 day cooling off period, you will receive a full refund of your premium, as long as you haven't started your trip of made a claim. After the 14 days, we can still cancel the policy but we cannot give you a refund.

I took out comprehensive travel insurance with Woolworths in early January - before Coronavirus. Have just checked their website in case I cant travel as planned later in the year. They have issued a 'statement' which completely absolves Woolworths of any responsibility to cover this outbreak even though at the time I took out insurance, COVID-19 was an unknown event. Looks like I should have gone to AAMI, Budget, CGU, HBF or another more reputable insurer - who are apparently honouring policies taken out before 21st January.

Hi there!Would 100% not recommend having anything to do with Woolworths and their insurance unless you want to be messed around.My family were overseas when my father had a medical emergency involving a serious head injury, and the customer service team at Woolworths were perhaps the worst I have ever had to deal with.I spoke to three different parts of the claims department to arrange this over three days, and I had one 'question the validity' of my mother and sister staying with him until he could fly home - I emphasise that he had a head injury.They then - before any paperwork had been lodged - advised that any claim we put through for this incident would be denied, and therefore meant that the insurance was not valid for the extra 5 days they had to stay overseas. This was after they had let the insurance lapse by being grossly uninformed about their own policies, and advised me to 'go elsewhere and see if they'll insure you' then letting me know in the next sentence that if I did that, that would ultimately void the insurance we had paid for through Woolworths!Absolute poor excuse of customer service, would never, ever recommend this to anybody.

Waste of money. Should have taken notice of other reviews. Now my advice for fellow travellers but too late for me.

I've travelled a lot overseas and always got insurance and only used once before in 20 years. I was robbed, lost my phone and $30 - despite having a police report and proof of everything they are not paying. Do not use this company.

The details of the PDS pretty much absolves Woolworths Insurance from paying any claim to anybody for anything. Go elsewhere.

The basic and comprehensive insurance both state cancellation up to certain amount.. the PDS section 3 says it cover flights and accomodation if you cant retrieve it from any other source. ... however if you skip right down pass section 3 exclusions pass section 11... to "general exclusions" you'll find the rest of the reasons they wont cover your losses ... the reasons you may actually pay them to cover you...

Will rate when use On my trip to Bali by all reviewing found this insurance to be well spoken of by other users.

Worst experience !!! Insurance Scam <br/>Whatever you claim they are declaimed .<br/>I had a policy with them last 4 years . Feeling stressful time to change all Woolworth insurance product from now .

Stay clear people! I know it's not just Woolworths Travel Insurance but after having damaged a motorcycle on an overseas trip I learnt today my claim had failed because motorcycles are not included under rental vehicles. You'd only know this under the meaning and terms section. Why not say that rental vehicles includes sedans, 4wd etc excluding motorcycles and scooters. I took out a policy thinking that a vehicle was a motorcycle! Who knew? Apparently only the insurance company! Just feel so cheated!