Zoom Travel Insurance Review

I broke my ankle 2 days before a ski holiday, which was insured by Zoom Travel. The claim took almost 12 weeks and a number of hours of time on my part. It was stressful and difficult. I wouldn't recommend this insurer for the claims experience and absolutely wouldn't use them again.

Zoom was very reasonably priced and when I needed to claim, they were very responsive and approved my claim in no time!

During my vacation, I was unfortunate enough to have my bag stolen. I immediately filed a claim with Zoom, hoping to get the necessary compensation to cover my losses. Unfortunately, they denied my claim, claiming that it was my fault for being robbed. This came as a shock, as I had taken all the necessary precautions to protect my belongings. It was a frustrating experience, and I'm still trying to figure out what else I could have done to prevent the theft.

Yes thank you for your work to help the customer to receive all the money back .<br/><br/>I will continue with you whenever I am go to oversea <br/><br/>Thank you for your understanding...<br/><br/>Regard<br/>Tuan Pham

Thank you so much for making the stress of losing my phone so much easier with your prompt and helpful claim communication and willingness to help.

Thank you so much for making the stress of losing my phone so much easier with your prompt and helpful claim communication and willingness to help.

We had to make a claim in Thailand. We had a Aussie on the phone which made things easier. Claim was instant and funds back within days. The rest of the claim was easy to process with their simple site and they had great communication. Will use again for sure!

Great initial price for 12 months cover, Made a medical claim, which was hassle free and money was in my bank within a fortnight. Highly recommend.

Zoom was easy to sign up with and well needed travelling to Bali. Two of us needed medical attention and Zoom was quick and easy to claim through. Couldn’t fault the service. Excellent.

I paid double the premium to be covered for Meniers. I had an attack the day before so could not travel. They have made the claim difficult and keep asking for more stuff. They now insist I get their form completed by a doctor costing another $120 that they will not reimburse or even assure me I will get paid. They have a detailed letter from my doctor with everything needed. They will not pay out or refund the policy cover.

Zena and the team at Zoom responded straight away. They were helpful and always kind. They provided clear direction in how to present my claim.

Price for cover is excellent, including rental car excess and rock climbing cover. <br/><br/>Upgrading plan is simple<br/><br/>Customer service and claims team are friendly, and respond quickly, however there seems to be very little information handover between representatives and platforms, and I had to re-explain the same thing multiple times. <br/><br/>The requirement for “proof of purchase”, rather than just proof of ownership for lost/stolen items I feel is a little extreme/unfair. Many items are impossible to obtain that information, especially in the form of gifts, and things that a receipt isn’t usually kept. This resulted in a claim for items going from almost $700 to $60 after excess was taken. <br/><br/>For the price, you definitely can’t complain.