Zoom Travel Insurance Review

All you will ever need in travel insurance. Very professional and supportive through the claims process. After I was hospitalised with an infection while on holidays, the hospital administration contacted Zoom Travel Insurance and they quickly confirmed all medical expenses coverage and arranged for my return flights. I am thoroughly impressed with the professionalism, support and assistance provided by the Zoom and First Assistant travel insurance personnel and wouldn't hesitate in recommending them to all travellers.

Claim was easy to submit online and Brett got back to me in a timely manner with additional supporting documents needed. Once those were submitted, our class was processed in no time. Excellent value for money, customer service and claims process!

I recently placed a Family Emergency Claim with Zoom and it was processed within 2 weeks. The whole process was easy although it did take an online chat to find the right form. With the right information and the right advice given about correct wording to use, the claim went through without a hitch. Thank you Zoom for the compassion you showed. I will certainly use Zoom again.

I started my claim on June 15. I uploaded all documents when I started the claim. 3 times they asked me for the documents I had already submitted which I resubmitted each time. They then wanted a medical certificate showing my diagnosis, my treatment and the amount of time I was unable to travel even though my original receipts invoiced for what they treated. I obtained this from the medical centre and submitted it. Again they asked for it to be resubmitted. After resubmitting everything multiple times, they finally accepted my claim and told me it would be deposited within 15 days though their website says claims will be finalised within 10 days. After 18 days of not receiving my claim and I having to chase them again, they emailed to say it had been deposited into my account yet it does not show up in my account. It is now August 11, almost 2 months since I started this claim and I have received no payment from this company.<br/>I feel like they have been continuing stalling by asking me to repeatedly resubmit documents which were already submitted. This is the first time I have used Zoom and the first time I have ever had to make a claim on travel insurance. This is extremely disappointing and the last time I will use Zoom. It is poor value for money when they don't pay up for claims.

Back in 2019, I sent an email to Zoom as follows:<br/>"Hi there Zoom peoples,<br/><br/>Just wanted to let you know that you've scored a new customer for life! I just read an article about what you did for the Sheridan family in Thailand last year and WOW!<br/><br/>Prior to reading the article, I hadn't heard of Zoom.<br/><br/>We travel overseas at least once per year and either use Budget Direct or Covermore for travel insurance, but not anymore! <br/><br/>Having a one year old myself, I can only begin to imagine the horror Lilliana's family were going through, but to have a great outcome with mum spruiking your great service is amazing!<br/><br/>While I never, ever want to be in a position where I have to make a claim on my travel insurance, it's great to know that there is an insurance company who will go above and beyond to help it's customers, when they need it the most.<br/><br/>Great work and thank you.<br/><br/>Kind regards,<br/><br/>Michelle Zammit"<br/><br/>In late 2022 I purchased a travel insurance policy with Zoom for my family of 6. We were headed to Europe on our nearly 6 week post-Covid adventure. We were headed to Paris, Italy, Malta and Bali. The cost of the insurance was very reasonable (about $600) and covered medical expenses for Covid.<br/><br/>But 2 weeks before our trip, my mother-in-law fell ill. One week before our departure date, she died. None of us wanted to go on the trip but before she passed, my MIL made us promise that we would still go. <br/><br/>Due to a public holiday, the funeral was organised for the day after we were meant to leave. This meant that I had to tinker with our departure flight in both date and location. But it was peak summer in Europe. Changing the flight to one 3 days later and into a different city cost me an extra $8000. I also lost another $1000 on accommodation that I couldn't get back. So I put in a claim, expecting it to be a long, difficult process with a rejection.<br/><br/>I couldn't be more wrong! I was allocated a consultant, Anthony, who dealt with me for the entirety of the claim. Yes I had to provide a few documents, like receipts and a medical document, but that is completely understandable. Within 1 week of providing everything, I was advised my claim had been assessed and had been approved. The money was in my account a few days later. <br/><br/>To say I have been blown away by an insurance company is to put it mildly. Anthony was compassionate and understanding, yet every effective and informative. <br/><br/>I highly recommend Zoom Travel Insurance and know that my family will always use this company for travel insurance.<br/>Michelle

My claim was dealt with in a very timely and efficient manner and I was very satisfied with the result. I will definitely recommend Zoom Trave Insurance to anyone and have in fact, already done so !!.

No form of Response or communcation from Zoom Travel Insurance for 2 weeks after purchase, They apoligised after i bought it to their attention and said it was due to being busy.I had to cancel as I was in need of a policy with better communication even it was only by email without phone support. Refund is in process. I will not mention the other company names but all 3 emailed me my policy number or even a payment confirmation email with 48hrs.

Really easy to purchase this cover (and understand what would be covered), much better pricing than other travel insurance companies, and really easy to submit a claim. Highly recommend, and we will definitely use Zoom Travel Insurance again in future.

ZOOM Insurance processed timely our claim for a Hospital treatment of our son in Philippines, and approved quickly the reimbursement of the Hospital bills. We are very satisfied with the service and we will use Zoom again in the future.

Made a claim for medical expenses re catching covid and will receive all back less the $200 excess. <br/><br/>So result is Zoom will get my insurance premium for June.

I purchased a policy with this company and I made a mistake and purchased the medical policy as I was rushed at the check in to purchase insurance, once I realised it was not fully comprehensive, I tried to call but there are no landlines or online help, so I had to email them, waiting for a response which wasn’t done until hours later… I repurchased a new fully comp and got refunded the old one. Unfortunately to me my flight got cancelled and I left the next day instead losing out on a booked boat trip $235 , and I also had my phone stolen from my pocket on new years eve 12noon whilst hugging my partner happy new year with my money and phone and ids, also my brand new guess suitcase came back with a broken wheel, when making a claim they took 14days to get back to me, and declined my claims, even though I said I do not care about the cancellation of flight the hotel stay and food and drinks and lost day of the holiday as the airline covered most of that, all I wanted was the boat trip and phone, money and ids and broken wheel on luggage covered. All proof of everything required was provided. They then said I need to pay excess 200 on each claim one for the boat, one for the phone, one for the suitcase wheel etc this is a total scam. Then said that the policy does not cover depreciation or phones. I have never made a claim<br/>In my life, and the first time I did I felt betrayed, I don’t understand why we buy insurance if they never want to cover you. Is t the point of having insurance is to make you feel at ease if anything goes wrong?? It’s very sad and misleading. I will never be dealing with this company again. Even though it was cheap for cover, it is cheap for a reason! Not a reliable insurance company! Stay AWAY!!!

After an unfortunate accident in the USA my immediate thoughts were towards my insurance cover. From the very first emergency call from the USA, notification to Zooms consultants and all the way through the claims process, I have nothing but praise for their ethics, their professional understanding and settlement. A special mention to Daniel - Zooms Travel Consultant. Daniel kept me completely informed via email every step of the way and for that I thank him sincerely. I would recommend and have done so already to my travelling friends Zoom for their travel insurance requirements. I have no hesitation in putting my name to this review and wish fellow travellers a safe and pleasant time in their travels whether that be in Australia or worldwide.<br/>Don Smith - Melbourne Victoria Australia.