Simply Travel Insurance Reviews

Simply Travel Insurance is designed to offer you the best options for the best price. They strive to make your choices as simple as possible, so you can focus on the fun part: travel! With many levels of cover they have a policy to suit every budget. Policies are available to those of any age. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain underwriters of Lloyd's.

Overall rating 8.1/10

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Made a small claim, paid in 4 days

Review by Bruce Moller | 05 July 2018, 17:25 PM | 2 comments Reviewed by Bruce Moller on 05 July 2018, 17:25 PM

I have a multi trip policy , because they are one of the few companies that covers up to 90 days per ... Read more

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Poor service purchased online and telephone

Review by Bhavesh | 06 November 2017, 16:53 PM | 7 comments Reviewed by Bhavesh on 06 November 2017, 16:53 PM

I went through the menus and entered my credit card details. it looked like it had taken payment as i... Read more

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highly recommended

Review by Markus Plattner | 15 September 2017, 10:21 AM | 1 comment Reviewed by Markus Plattner on 15 September 2017, 10:21 AM

I landed in hospital in my first week in Europe. STI took care of everything, and paid my hospital an... Read more

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Value for money & great service

Review by DTait | 12 September 2017, 17:27 PM | 1 comment Reviewed by DTait on 12 September 2017, 17:27 PM

Lodged a claim for luggage damage and had a positive response within a week. Completely hassle free c... Read more

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11/10 for service - they went above and beyond to help me out

Review by jccne | 07 September 2017, 15:10 PM | 1 comment Reviewed by jccne on 07 September 2017, 15:10 PM

I purchased comprehensive insurance with simply travel insurance for an overseas trip recently. while... Read more

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Fantastic service

Review by Paul Desbrowe-Annear | 04 October 2016, 13:19 PM | 0 comment Reviewed by Paul Desbrowe-Annear on 04 October 2016, 13:19 PM

Lost my laptop, put in a claim query and Jim and he responded straight away, called the hotel and the... Read more

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Best Insurance Company - friendly and helpful

Review by EmmaP | 28 September 2016, 18:21 PM | 0 comment Reviewed by EmmaP on 28 September 2016, 18:21 PM

I have used Simply Travel insurance for four overseas trips in the last 24 months. I am super happy w... Read more

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Outstanding Service!

Review by Liz Stewart | 21 September 2016, 12:29 PM | 1 comment Reviewed by Liz Stewart on 21 September 2016, 12:29 PM

Moving overseas like me? Don't forget to pack this insurance company! Amazing service, helping me... Read more

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Professionalism and response times are outstanding

Review by Samurai Girl | 15 September 2016, 10:01 AM | 0 comment Reviewed by Samurai Girl on 15 September 2016, 10:01 AM

Professionalism and response times are outstanding. They gave me an excellent quick response and for... Read more

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an example of how insurance officers should respond

Review by Bob | 14 September 2016, 19:19 PM | 0 comment Reviewed by Bob on 14 September 2016, 19:19 PM

They dealt with my queries in a highly professional manner. An example as to how insurance officers ... Read more

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Great deals! Best customer service!

Review by Katya | 15 August 2016, 11:25 AM | 1 comment Reviewed by Katya on 15 August 2016, 11:25 AM

Simon was an absolute pleasure and delight to deal with! His professionalism and wit won me over. I r... Read more

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Fantastic service

Review by andrew pope | 10 June 2016, 18:27 PM | 0 comment Reviewed by andrew pope on 10 June 2016, 18:27 PM

Simon was great over the phone personally calling me back to answer my questions and giving me the ad... Read more

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Simply Travel Insurance FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for up to 2 people.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

You will be covered for any medical expenses you incur whilst skiing but not for skiing equipment. Additionally you will not be covered for skiing off piste.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

You cannot reduce or cancel your excess but Simply Travel Insurance will only deduct the excess once for an incident, even if the incident has multiple individual claims expenses.

What additional extras are there?

Simply Travel provides 24 hour emergency medical assistance.

Am I covered if my tour company collapses?

Simply Travel doesn’t provide protection from insolvency.

I’m not an Australian resident- can I buy cover?

Yes, you can so long as you purchase your plan in Australia and you commence and end your travels in Australia.

What size moped or motorbike am I covered to ride overseas?

You will not be covered unless you hold a valid license in Australia for the same class of vehicle you are operating overseas, and you are wearing a helmet.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

You sure can! Simply call 1300 144 922 to extend your policy for up to 12 months.

Do they cover for my rental vehicle excess?

Simply Travel Insurance will reimburse the Rental Vehicle insurance excess or the cost of repairing the Rental Vehicle, whichever is the lesser. This means a campervan/motorhome that does not exceed 4.5 tonne, a sedan, hatchback or station-wagon, four wheel drive or mini bus/people mover rented from a licensed motor vehicle rental company.

What's their cooling off period?

14 days.

Who underwrites them?

Certain underwriters of Lloyd's

Where are they based?

Queensland.

FOUR FAST FACTS

age limit
No age limit
age limit
Under 70
multi trip duration
37 days leisure, 90 days business
luggage cover
$750 per item limit
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