Compare Travel Insurance Travel Insurance Companies Budget Direct Travel Insurance

Budget Direct Travel Insurance Reviews

Budget Direct Travel Insurance offers a range of international products; for last minute travellers, essential cover for the middle of the range, and comprehensive cover for all your needs. 24/7 emergency assistance no matter where you are in the world. Underwritten by Auto & General Insurance Company Limited.

Overall rating 6.7/10

Customer Experience

6.6/10
6.6/10

Claims Experience

5.4/10
5.4/10

Value for Money

7.0/10
7.0/10
Overall rating
Overall rating

Waste of money and time

| | 1 comment Reviewed by Andrew on 09 August 2019, 10:26 AM

Flight got cancelled due to operations issue try to claim back and they offered no help just saying d... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Poor Cover

| | 1 comment Reviewed by Mike Stevens on 24 June 2019, 10:16 AM

Policy only covered us for what we entitled to be paid back back the airline. Despite appearing to of... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

They postpone everything to the last miute

| | 1 comment Reviewed by Thais M K Manfrin on 14 June 2019, 10:02 AM

They requested same docs more than once and info not required for my claim.
They have 10 days to... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Use another insurance company

| | 1 comment Reviewed by Nev Jan on 20 March 2019, 11:47 AM

Budget Direct refused our claim due to our son being diagnosed with a major health issue and his spec... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Bad company. Read the fine print

| | 1 comment Reviewed by Vincent Phang on 06 February 2019, 09:57 AM

Tried to claim my right for medical bill in indonesia. The guy from claims department said i need pay... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Worst insurance provider

| | 1 comment Reviewed by Kricha Timilsina on 30 January 2019, 11:10 AM

I wish there was minus in rating system I would have given them -1. Such horrible customer service, n... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Making a claim is a nightmare

| | 0 comment Reviewed by Cathryn Jelbert on 19 July 2018, 11:10 AM

Claiming is a nightmare. If I could rate lower than a 1, I would. It seems really simple and easy at ... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Really unhappy with claim experience!!

| | 0 comment Reviewed by Rod on 12 July 2018, 17:28 PM

The whole claim process is a joke and their claims staff continually give you the run around so as t... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

I should have done my research

| | 0 comment Reviewed by rodolfo dauz on 25 June 2018, 17:02 PM

Lost my bag and tried to claim but it was rejected easily by the company. Do your research before buy... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Quality and peace of mind

| | 4 comments Reviewed by Rina Louise Cutts on 14 June 2018, 15:23 PM

I’ve taken budget directs travel insurance with me from Miami Florida to Sydney and everywhere in bet... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Best price and amazing product

| | 3 comments Reviewed by Teagan Williams on 14 June 2018, 15:23 PM

I was recommended Budget Direct from a friend who has used this insurance many times and on her recen... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Great value for money

| | 2 comments Reviewed by Diane Cutts on 14 June 2018, 15:23 PM

I have used budget quite a few times for both domestic and international. I found their policies to b... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money

Budget Direct FAQ's

How many people can I include in my policy?

The more the merrier right? You can purchase insurance for parties of 10 online. Call up Budget Direct to see how many additional people can be added to your policy.

Am I covered if I go on a cruise?

Yes, Budget Direct does provide cover for cruises, but make sure you check ‘pacific’ on your destination selection. Once your ship has set sail you are no longer considered to be in Australian waters.

Am I covered for skiing and my equipment?

You will only be covered for skiing and snow sports if you have purchased the Snow Sports Cover upgrade. This upgrade will cover you for ski and snow sport equipment, piste closure and for avalanche.

Can I pay to reduce or cancel my excess?

With Budget Direct Travel Insurance you can choose the standard excess of $200 or you can pay a higher premium and waive your excess or halve your excess.

Am I covered if my tour company collapses?

No, Budget Direct does not cover for insolvency.

I’m not an Australian resident- can I buy cover?

Non-permanent residents can purchase a Budget Direct travel insurance policy providing that you have a valid Medicare Card, a Private Health Fund or Overseas Student Travel Insurance.

What size moped or motorbike am I covered to ride overseas?

You can ride any size motorbike provided you hold a driving licence appropriate for the country you are in. If you are using a motor cycle rated 125 cc or higher, you must hold a current and valid licence for driving the equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! If you decide to lengthen you trip you can do so for up to 12 months. Call Budget Direct on 1800 444 424.

Do they cover for my rental vehicle excess?

Budget Direct includes cover of up to $6,000 for the excess of a rental vehicle in case of collision, damage or theft.

Who underwrites them?

Auto & General Insurance Company Ltd.

Where are they based?

Brisbane.

Loading Quotes

Loading Quotes...