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Budget Direct Travel Insurance Reviews

Budget Direct Travel Insurance offers a range of international products; for last minute travellers, essential cover for the middle of the range, and comprehensive cover for all your needs. 24/7 emergency assistance no matter where you are in the world. Underwritten by Auto & General Insurance Company Limited.

Overall rating 5.4/10

Customer Experience

5.3/10
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Claims Experience

4.1/10
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Value for Money

5.7/10
5.7/10
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MISLEADING SCAMMING CLAIMS PROCESS

| | 0 comment Reviewed by Justice LAW AND ORDER on 09 November 2021, 19:06 PM

Submitted a building claim after the recent storms in Melbourne..for 1 weeks these con SCAMMERS did n... Read more

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Misleading deceptive sales to win new business

| | 1 comment Reviewed by Justice LAW AND ORDER on 06 October 2021, 17:03 PM

Hi, i have got caught to this mob after seen their tv ads. A 55 year woman sent a letter from BUDGET ... Read more

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Budget Direct finds a way to win!

| | 3 comments Reviewed by Robert on 08 June 2021, 22:39 PM

I purchased a comprehensive travel policy long before COVID was a known event. Unhappily, our once in... Read more

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Don't fall for the good price!

| | 1 comment Reviewed by gabz027 on 29 April 2021, 12:14 PM

In short they didn't pay out my lost luggage (which was lost for 3 days by the airline I travelle... Read more

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Worst company ever

| | 1 comment Reviewed by taran on 20 April 2021, 13:26 PM

The business model of budget is to provide cheaper cover and then deter people from making a claim. W... Read more

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Budget Direct suck, sadly.

| | 0 comment Reviewed by Mike Tibbitts on 04 February 2021, 13:55 PM

When my car was written off by a drunk driver Budget Direct literally tittered with happiness when th... Read more

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Refused flight claim due to COVID19 even though no travel ban issued

| | 1 comment Reviewed by Nicole A on 04 February 2021, 13:55 PM

Really poor experience with this travel company. They refused to cover my flight and still charged me... Read more

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Horrible company (would be better off not buying insurance over this company)

| | 4 comments Reviewed by Chris on 12 November 2020, 18:01 PM

We had a trip booked to South Africa in March 2020 which obviously had to be cancelled due to COVID 1... Read more

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Not recommending this product

| | 0 comment Reviewed by Susan Ryan on 11 September 2020, 19:47 PM

Did not make sure my car was safe to drive before returning it to me. 8 days after the repair, while ... Read more

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WORST TRAVEL INSURANCE EVER

| | 1 comment Reviewed by Ian K on 09 September 2020, 21:23 PM

Don't waste your money. Very bad experience with travel cover. 1 star is to much. Delay tactics u... Read more

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unreasonable rejection of our claim

| | 1 comment Reviewed by nyarky barrios on 09 September 2020, 21:22 PM

Policy was not flexible enough to consider voluntary cancellation of trips when countries were lockin... Read more

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Awesome

| | 1 comment Reviewed by Caroline Masson on 13 August 2020, 13:15 PM

thank you Budget Direct you made our holiday amazing. We unfortunately broke 4 phones whilst in holid... Read more

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Budget Direct FAQ

How many people can I include in my policy?

The more the merrier right? You can purchase insurance for parties of 10 online. Call up Budget Direct to see how many additional people can be added to your policy.

Am I covered if I go on a cruise?

Yes, Budget Direct does provide cover for cruises, but make sure you check ‘pacific’ on your destination selection. Once your ship has set sail you are no longer considered to be in Australian waters.

Am I covered for skiing and my equipment?

You will only be covered for skiing and snow sports if you have purchased the Snow Sports Cover upgrade. This upgrade will cover you for ski and snow sport equipment, piste closure and for avalanche.

Can I pay to reduce or cancel my excess?

With Budget Direct Travel Insurance you can choose the standard excess of $200 or you can pay a higher premium and waive your excess or halve your excess.

Am I covered if my tour company collapses?

No, Budget Direct does not cover for insolvency.

I’m not an Australian resident- can I buy cover?

Non-permanent residents can purchase a Budget Direct travel insurance policy providing that you have a valid Medicare Card, a Private Health Fund or Overseas Student Travel Insurance.

What size moped or motorbike am I covered to ride overseas?

You can ride any size motorbike provided you hold a driving licence appropriate for the country you are in. If you are using a motor cycle rated 125 cc or higher, you must hold a current and valid licence for driving the equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! If you decide to lengthen you trip you can do so for up to 12 months. Call Budget Direct on 1800 444 424.

Do they cover for my rental vehicle excess?

Budget Direct includes cover of up to $6,000 for the excess of a rental vehicle in case of collision, damage or theft.

Who underwrites them?

Auto & General Insurance Company Ltd.

Where are they based?

Brisbane.

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