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Budget Direct Travel Insurance Reviews

Budget Direct Travel Insurance offers a range of international products; for last minute travellers, essential cover for the middle of the range, and comprehensive cover for all your needs. 24/7 emergency assistance no matter where you are in the world. Underwritten by Auto & General Insurance Company Limited.

Overall rating 6.0/10

Customer Experience

5.9/10
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Value for Money

6.4/10
6.4/10
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Doesnt Pay Genuine Claims!

| | 0 comment Reviewed by Cassandra Lee on 25 May 2020, 19:12 PM

DO NOT TRUST THIS COMPANY! THEY MAKE EXCUSES TO NOT PAY GENUINE CLAIMS! THEY DONT RESPONSE TO CLAIMS ... Read more

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No refund for pandemic when policy clearly covers 'pandemic'.

| | 0 comment Reviewed by Rebecca Foster on 25 May 2020, 19:09 PM

Flights to UK cancelled resulting from the pandemic, but we thought we were one of the lucky ones tha... Read more

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Don’t waste your money with budget direct

| | 1 comment Reviewed by Jack Boulevard on 23 May 2020, 11:47 AM

These guys do everything they can to not pay you when you need them the most.
I’ve been through ... Read more

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You get what you pay for

| | 1 comment Reviewed by Ross on 06 May 2020, 21:11 PM

Has cheaper premiums but the reality hits when a claim is made.
Four months to assess a claim an... Read more

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Stay away

| | 3 comments Reviewed by Kristian Jaakkola on 27 April 2020, 14:25 PM

I wish I had read these reviews before getting their travel policy. Lost $1200 on a policy that will ... Read more

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Dissapointing. feel like being scammed

| | 1 comment Reviewed by Rey on 21 April 2020, 22:27 PM

Took a travel insurance for my holiday back in January and my claim was rejected because "Covid 19 wa... Read more

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Terrible Experience. Better find another

| | 1 comment Reviewed by Rey on 20 April 2020, 12:18 PM

Terrible and Slow Customer Service
Poor Communication
Conducting business on Bad Faith
Be... Read more

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Never use this company.

| | 1 comment Reviewed by Dave Stubbs on 20 April 2020, 12:17 PM

I will never use Budget Direct again. Failed to reimburse me for my claim appropriately. I missed my ... Read more

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Will never insure with this company again

| | 5 comments Reviewed by Vtb on 14 April 2020, 20:32 PM

After our cruise was canceled due to Covid-19 I began contacting everyone I had booked with. We are r... Read more

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DO NOT BOOK

| | 3 comments Reviewed by AmyNL on 14 April 2020, 20:24 PM

We purchased their Comprehensive Insurance within 2 weeks of booking our holiday and 3 months out fro... Read more

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No thanks next time

| | 2 comments Reviewed by Barbara Dennis on 14 April 2020, 20:23 PM

We decided to cancel 2 trips out of the country, due to our age and the coronavirus. One trip was ins... Read more

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Very Good

| | 1 comment Reviewed by Therese Elliott on 27 February 2020, 11:04 AM

Easy online travel insurance..good value for money..online chat helpful and immediate reply. Car ins... Read more

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Budget Direct FAQ

How many people can I include in my policy?

The more the merrier right? You can purchase insurance for parties of 10 online. Call up Budget Direct to see how many additional people can be added to your policy.

Am I covered if I go on a cruise?

Yes, Budget Direct does provide cover for cruises, but make sure you check ‘pacific’ on your destination selection. Once your ship has set sail you are no longer considered to be in Australian waters.

Am I covered for skiing and my equipment?

You will only be covered for skiing and snow sports if you have purchased the Snow Sports Cover upgrade. This upgrade will cover you for ski and snow sport equipment, piste closure and for avalanche.

Can I pay to reduce or cancel my excess?

With Budget Direct Travel Insurance you can choose the standard excess of $200 or you can pay a higher premium and waive your excess or halve your excess.

Am I covered if my tour company collapses?

No, Budget Direct does not cover for insolvency.

I’m not an Australian resident- can I buy cover?

Non-permanent residents can purchase a Budget Direct travel insurance policy providing that you have a valid Medicare Card, a Private Health Fund or Overseas Student Travel Insurance.

What size moped or motorbike am I covered to ride overseas?

You can ride any size motorbike provided you hold a driving licence appropriate for the country you are in. If you are using a motor cycle rated 125 cc or higher, you must hold a current and valid licence for driving the equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! If you decide to lengthen you trip you can do so for up to 12 months. Call Budget Direct on 1800 444 424.

Do they cover for my rental vehicle excess?

Budget Direct includes cover of up to $6,000 for the excess of a rental vehicle in case of collision, damage or theft.

Who underwrites them?

Auto & General Insurance Company Ltd.

Where are they based?

Brisbane.

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