How many people can I include in my policy?
You can only purchase insurance for nine adults and nine children online. Call up Webjet to see how many additional people can be added to your policy.
Am I covered if I go on a cruise?
Yes, you are covered for cruises. If you are travelling on a domestic cruise, select the Pacific region to ensure you are covered for any medical costs.
Am I covered for skiing and my equipment?
No Webjet does not cover snowsports.
Are kids covered for free?
Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .
Can I pay to reduce or cancel my excess?
You have the option of removing the standard $100 Excess for Essentials and Comprehensive plans by paying an additional premium. You can also increase your Excess to $500 to lower your policy premium.
What additional extras are there?
Webjet offers a 24/7 customer support service and a wide range of policies to suit an extensive variety of travellers.
Am I covered if my tour company collapses?
Yes, Webjet will pay up to $10,000 due to the insolvency of a travel service provider. Webjet will not cover insolvency of any travel agent, tour wholesaler, and tour operator or booking agent.
I'm not an Australian resident- can I buy cover?
No, this policy is only available to travellers who are permanent residents of Australia (and are eligible for an Australian Medicare card) unless otherwise agreed.
What size moped or motorbike am I covered to ride overseas?
Webjet allows you to ride a motorbike with an engine size of 50cc or less, provided you hold a valid license for Australia and the country you are travelling in.
How long is their single trip cover for?
Can I extend my policy from overseas?
If you’re having too much fun and decide to lengthen you trip you can do so for up to 12 months. Call Webjet on 1800 139 426 439.
Do they cover for my rental vehicle excess?
Webjet includes cover of up to $3,000 for the excess of a rental vehicle in case of collision, damage or theft.
Who underwrites them?
What's their cooling off period?
Where are they based?