Travel Insurance Reviews

The destination we were travelling to was closed down as it had 17 powerlines blow down and multiple highways closed due to avalanch control on our USA trip. We found this out whilst driving our hire vehicle to the location so had to book alternative accommodation last minute. We were $3500 out of pocket, I even contacted the TID number whilst Overseas's and the person on the phone said we would be covered. When we got home and put our claim in have said they will not pay as they only cover for extreme weather if you are travelling by coach etc it does not mention anything about if you are driving a hire vehicle. We paid for the top cover and one would assume that they would be covered for extreme weather (that was out of our control).

We always use 1 Cover because it is clear and simple to purchase, and its policy prices are low and its rental car benefit in particular, is better than its competitors.

I was extremely unhappy to receive a text message at 3.05 A.M. in the morning prior to my travel asking if i need to extend my policy. If that ever happens again i will be going elsewhere.

Requesting for proof of ownership of a bag that was originally damaged is ridiculous given bag 2years old. Also cant get written confirmation from airline to advise weather delay on date means I cant make either claims. Pretty poor for a $400 claim on a $250 policy

very easy to apply for with no claims needed to be made. i would consider using them again on next trip

1 comment on this review

Hi Lisa,

Thanks for taking the time to review our customer service. I'm glad to hear that your holiday was smooth sailing. We look forward to hearing from you when you're lucky enough to be jet-setting again.

Thanks, Charlee

Reply from Zoom Travel Insurance representative
26 May 2017, 13:51 PM

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I am disappointed as I contacted 1cover for advice as to whether I was insured for a rental car on May 7/17.
I did not hear back so therefore paid an extra $400.00 for insurance that I not find out was unnecessary. When I inquired yesterday as to whether I could be reimbursed, the answer was clearly no. I travel very frequently and will not consider this company again. Its disappointing as I have used this company several times in the past for when my children are traveling.

1 comment on this review

Hi Patricia,

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

It’s perfectly understandable that you’re upset about what has happened. At 1Cover, we always strive to create a positive customer experience, so it’s disappointing to hear that we fell short of the high standard of service that we always expect from our staff. Could I ask how you contacted 1Cover? Was it via email, social media or over the phone?

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:57 PM

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I don't insure with anyone else and as a freaquant overseas traveller can't fault such wonder price, service and piece of mind

1 comment on this review

Hi Keran,

Big thanks for the kind words and continuing loyalty, it means the world to us.

Glad you found the policy to be good value and that you are happy with the service we provide. It's always encouraging to hear positive feedback.

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:54 PM

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Some company's ran me around for months then found you guys sorted in less then a day, even with a pre existing med condition.

1 comment on this review

Hi Alexandra,

We like to think we're different from other insurance companies, so thank you for such kind words.

Glad you found the policy to be good value and that you are happy with the service we provide. It's always encouraging to hear positive feedback.

Thanks for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:47 PM

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Knowing zoom had us covered ..
all through our holiday was a great relief even though we didn't need it .
thanks zoom

1 comment on this review

Hi Carla,

Thanks for taking the time to provide feedback. I'm glad that we provided you with peace of mind during your travels.

It looks as though you've mistakenly given us a low score for claims experience when you didn't make a claim. Not to worry, we really appreciate your positive feedback and look forward to hearing from you when you travel next.

Best regards
Charlee

Reply from Zoom Travel Insurance representative
26 May 2017, 13:46 PM

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Complete waste of money, effort and time. Paid for the Comprehensive Travel Insurance and even chose to pay extra for 'Specified Items Cover' which was to cover our phones up to the value of $750.
My iPhone ended up being stolen in Thailand and we ensured we followed the procedure correctly (i.e. obtained a police report within 24 hours etc) but Allianz still found a reason to reject this by using their vaguely worded policy to fit their agenda that my phone was left 'unsupervised' in a public place when stolen - which was not true as it was st olen in front of me and was being supervised! It is almost laughable that we paid EXTRA to insure our phones specifically and when mine did indeed get stolen, Allianz didn't pay. Completely and utterly pointless. I am thankful that something worse such as a medical emergency didn't happen on that trip, as I can't imagine Allianz would have assisted. In addition to this, when my claim was finalised I received an email stating that I would receive a formal letter in the mail within 5 business days notifying of the outcome. I waited patiently for the formal letter as the email didn't state whether it had been accepted or rejected. 3 weeks later it still had not arrived in the mail. I send an email notifying their team that it hadn't arrived and a few days later get an email response saying 'please see the formal letter attached', but the attachment was a PDF copy of our email trail! I point this out and once again request the formal letter. Finally a week later, after one month of waiting and not knowing the status of the claim, the actual formal letter is emailed to me. The claim was rejected but at the bottom of the letter it outlined the fact that we could lodge a dispute/complaint about the decision and 'all details of the dispute process are within the attached document'... with absolutely no attached document for me to refer to! I became so exasperated at the overall incompetency of the company that I couldn't even be bothered pursuing it anymore. Disappointing to think that Allianz are profiting by having an extremely ambiguous policy and disorganised claims process.

This was a really easy process and offered excellent value for money. Didn't have to make a claim but I'm sure that they'd offer the same level of service!

1 comment on this review

Hi Helen,

Glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our customer service/pricing etc.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:44 PM

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Had to make a claim after being taken ill while on holiday. Had to threaten them with a referral to Fair Trading before they came to the party and even then we were only able to recover 2/3 of our costs. We'll never insure anything with Allianz ever again.