Travel Insurance Reviews

Following an overnight hospitalisation in Luxor, Egypt due to food poisoning and dehydration 1 Cover were immediately on the case, providing support and attending to the financial matters immediately. We would not consider any other company.

Great travel insurance at an affordable price.
Have used 1Cover for many years, only had 1 claim four years ago, no problem whatsoever.
Will use again.

1Cover was so helpful when we needed them and they paid our claim so quickly - we were so impressed with their service.

Always easy to get cover never had an issue and if the one and only time I’ve had to claim it’s been easy and very reasonable rates

Was easy to arrange on line no fuss. Appreciated reminder of wanting to extend. Helpful staff on phone so would be happy to use again.

Haven’t claimed anything as yet , you know an insurer company’s performance only when you make a claim or ask for help, when you need it most!
But I have to say they are competitive in pricing and offer more covers than its competitors.

Always use 1cover they seem good although I have never had to claim. All insurance companies make it very hard to claim and I can imagine 1cover would be no different but their cover is good value and extensive

I had thought that by purchasing the Explorer policy I was covered for snowboarding which is my main passion. I unfortunately found myself stuck at the top of a 300 foot cliff in Switzerland and nearly died.

They wouldn't pay on my helicopter rescue however as I hadn't broken my leg they told me. Even though the situation was completely life threatening.

Also, I had to cancel a trip due to visa issue for my wife and they didn't pay on that also.

I had purchased World Nomads many times in the past but had never made a claim and I was thinking that I had purchased the best, premium insurance especially for adventure sports. But really it's not much different to any other policy out there. They'll avoid paying at all costs.

As well as a member and trying to make a claim you'll find their member's portal very buggy, making a claim very difficult, and they'll do things like customer phone service not even be able to look up your policy with your policy number.

You are better off buying a cheaper policy and if skiing or snowboarding just buying in-resort insurance.

What a scam.

Competitively priced insurance. Easy and efficient to access information and apply online. Effective cover and coverage to ensure a stress free holiday.

Slow to process as i had put my claim in 4 months before any result i am sure you could speed it up a bit which would make your customers satisfied

2 comments on this review

Hi Brian, thanks for your review! Our claims process generally takes approx.10 business days to process, but this could take longer depending on the complexity of the claim and if additional paperwork are required. I do apologise for the delay in processing your claim but am glad the end result was a positive one! Kind regards, Sarah, Customer Service

Reply from Zoom Travel Insurance representative
13 July 2018, 11:33 AM

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Reply from mawazna pakistan
16 July 2018, 16:06 PM

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I purchased this on my last trip and unfortunately had to claim. The experience was great and lovely customer service team! I highly recommend!

I always use 1Cover insurance whenever I travel. Motorcycle hire cover is important to me and 1Cover includes this.
Easy to buy cover, great service etc.... I have never had to make a claim as yet but am confident they will be consistent as with all other dealings.