Travel Insurance Reviews

I bought an annual travel insurance plan with Wise insurance in Singapore. I made a return trip to LAX. My travel insurance covers my return trip from Singapore to LAX. My luggage handle was destroyed during my trip back from LAX to Singapore. I made a luggage damage claim against my wise travel insurance policy. I provided all the documentation except the receipt of the luggage which I bought 2 years ago. (I have since lost or misplaced the receipt). My claims was rejected outright with an email from wise travel insurance reason under section 9.2 that they will not pay if the loss or damage is not supported by proof of ownership, value or age. I think this is ridiculous as I have never had to provide such proof for other travel insurance which I bought from other insurance companies. This company is out to take your insurance premium but will not allow you to claim for damage if you suffered one like me. Be wary when you intend to buy travel insurance from this company.

Very pleased with 1cover with my claim.
After lengthy wait on cruise company to provide document, I submitted claim and was processed very quickly.

Did not make sure my car was safe to drive before returning it to me. 8 days after the repair, while driving on the freeway my car started to smoke and made really bad noise. I rang claims department about it, towed the car back to the repairer just to be told the next day, the repairer didnot repaire anything because according to them the problem was caused by my car for wear and tear and has nothing to do with the accident, why didn’t they tell me that before they even repaired my car in the first place? Very shifty!!😡 i ended up shouldering the cost of the repair including the damage they’ve caused to my car.

Initially found it difficult to commence claim with no phone contact possible but once this was overcome claim process was easy to follow and efficient. Used the chat on-line option which was helpful. Payment was very prompt. Very comfortable with process

under no circumastances should any one by travel insurance from this company as they do noy pay .
They are the best company for getting your money and also not paying out on claim submitted .

Our trip was cancelled, not able to claim, ok so refund/credit offered. Accepted and advised by text with email to follow no email so unable to use credit. No response to email. Will never use again.

Don't waste your money. Very bad experience with travel cover. 1 star is to much. Delay tactics used and failure to reply to questions and concerns. Never again.

Easy to buy their insurance, but lengthy delays, obfuscation, hand off to a third party when you try to claim. Months later I am still trying to make headway with them.

The experience following an injury was terrible. They were slow and unhelpful, failed to organise an appropriate flight back home and then delaying reimbursement by asking for letters and documentation from the airliner.

Policy was not flexible enough to consider voluntary cancellation of trips when countries were locking down due to COVID-19. We did not just cancel the entire trip as purely change of mind but as an effect of restrictions and who expect that there would be such as thing as worldwide travel ban when what I was trying to do is to save my money before losing them. Claims ended up being declined. Won't buy this travel insurance next time I'll travel again!

This is the first time we had to make a major claim on travel insurance. 1Cover made this a stress free process. I submitted the claim and basically it was paid.
One service which I am really impressed with is their medical phone contact. Someone rang us to check that we were ok and to see if our medical issues had been resolved and if we needed any further assistance. The man was so reassuring and caring (sorry cant remember your name) checking that we were ok particularly in this difficult covid time. It is great to know that if I am concerned, need advice or unsure of what to do I can ring 1cover medical assistance 24 hours. That is really what you need when overseas and sick. I will definitely continue getting travel insurance with 1cover. Thank you.

Never done online anything before it was quick but I guess informal , it was a sentimental item that cannot be replaced and I still hold out it will be found and handed in to Police.
The process was easy to understand even for a computer illiterate like myself, I am satisfied.