Travel Insurance Reviews

After our plane was diverted and a passenger was taken of, I was thankful for my insurance cover 1.

We went to Bali for 7 nights. Booking was easy and quick. I couldn't believe how cheap the comprehensive option was. We were also able to hire a scooter to get around with no concerns :) will use for all future travel from now on!

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Hi Aimee, thank you for your review and we're glad you found our online Customer Portal to be user friendly and efficient! Hope you had a great holiday! Look forward to covering you again. Kind regards, Laura, Customer Service

Reply from Zoom Travel Insurance representative
25 September 2018, 11:56 AM

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Great value for the money we spent, easy experience to organise for travelling and easy enough to organise through online website.

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Hi Jessica,

I’m glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our service & pricing.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
25 September 2018, 11:48 AM

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Easy online application, quick processing & very good value for money. Clear & easy to comprehend policy coverage.
If anything did go wrong whilst I was o/seas I felt confident help would be on hand with Zoom

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Hi Sally, Thank you for your review. Our 24/7 emergency team are on hand 365 days of the year if you ever do need us whilst overseas. We do try and keep insurance as simple as possible, for our customer. Glad you had a pleasant experience! Kind regards, Laura, Customer Service

Reply from Zoom Travel Insurance representative
24 September 2018, 12:40 PM

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I've have never need to use it yet. But I have heard from other friends that when they have claimed that the staff were very polite and helpful. I have always insured with 1Cover when I travel and so have my family.

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Hi Frank,

It's always encouraging to hear such nice words from a satisfied and loyal customer. And that your friends have passed on word of their great experience with us.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
25 September 2018, 11:47 AM

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I have found cover to be very reliable. I had reason to make a claim a few years ago and even though it was a lengthy process they met my needs, will always use 1cover.

1 comment on this review

Hi Lynette,

Big thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
Sophie@1Cover

Reply from 1Cover representative
25 September 2018, 11:45 AM

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Easy website to navigate, good value for money. Plenty of options for different types of cover. Have used it before.

I find this company so easy to deal with. Great value in comparison with other insurers. Each time I travel I choose their cover.

1 comment on this review

Hi Denise,

I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

We hope you had a great time on your trip and we look forward to serving you again in the future.
Sophie@1Cover

Reply from 1Cover representative
25 September 2018, 11:40 AM

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I fell sick and was hospitalised while abroad, now they say they won’t refund or settle my claim of prepaid hotel charges. Also they have taken more then a month to settle my claim (partly) which translates to currency fluctuations and cash crunch to a policy holder. This is for annual travel guard issued from Thailand

Luckily I have never needed to make a claim, i do use this travel insurance each time i travel. It's not overly expensive and for me it covers my needs.

1 comment on this review

Hi Lola,

Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty.

It's great to know that our policies helped provide you peace of mind while on your trip.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
25 September 2018, 11:39 AM

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My value for money rating was due to the age loading for myself. I can understand the reasons for the loading but it does unsweeten the deal somewhat.

1 comment on this review

Hi Donald,

We all hope that we never have to end up claiming on our travel insurance, but I am pleased that we are able to offer you peace of mind whilst travelling.

We aim to keep our prices as competitive as possible whilst still offering a great product and legendary customer service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
25 September 2018, 11:36 AM

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Thankfully we didn't need to use our cover but when you are cruising for 106 days around the world its good to know 1Cover has got you covered...don't leave home without it...took less than 15 minutes to set it all up online and the extra fee for pre-exisitng illness was the best we could find online...thanks 1cover.

1 comment on this review

Hi Trevor,

It's great to hear that we were able to offer you peace of mind whilst on your travels and that you were happy with the outcome of your pre-existing medical condition assessment.

We certainly aim to keep processes as simple and stress-free as possible. Happy customers are our number one goal!

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
Sophie@1Cover

Reply from 1Cover representative
25 September 2018, 11:25 AM

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