Travel Insurance Reviews

The worst company ever. Do Not join with them. I had a health insurance policy with them once and I was Not happy with their service at all, so i have joined with someone else and quit from Allianz Global Assistant Australia and i have asked for a refund from them(Allianz Global Assistant Australia), because i have already paid to them for the whole year. So after that i have called my new health insurance company to active my new health insurance policy and they asked me, my previous Policy transfer document from my previous health insurance company( Allianz Global Assistant Australia). Then again i have contact Allianz Global Assistant Australia and told them what my new health insurance company asked me and then i asked for the Policy transfer document from Allianz Global Assistant Australia. Hey guys so guess what they have that told me..., The Allianz Global Assistant Australia told me that, in order to release my Policy transfer document, i have to sacrifice my refund and lodge a refund cancelation request and then they(Allianz Global Assistant Australia) will be able to release my Policy transfer document. That is bloody ridiculous. Hey everyone i’m telling you again Do Not join with them(Allianz Global Assistant Australia).

I am extremely satisfied with your company, I have used your services in the past & will definitley use you again, once we can travel, thank you so much for being so efficient & helpful with this claim

Due to AUS government entry restrictions my overseas flight got cancelled. YouGo travel insurance (Cover-More) offered no reimbursement for cancellation of flights blaming on the "pandemic" and use very good strategy around so many grey areas in the policy so they can use to avoid any payment. Before taking this policy I was told by customer representative that I won't be medically covered if I contract the virus which was fine with me, understood that part, NO ONE mention any other scenario, just no medical cost in case of catching COVID. Insuring your holiday with this company would be an utter waste of money.

Absolute scum bags. I paid for 2 flights and accommodation overseas for a friends wedding. Due to government restrictions the wedding was cancelled and flights terminated. Insure and Go offered no fincial reimbursement for any of my flights. Insuring your holiday with this company would be an utter waste of money after countless emails and phone calls to be told you basically don't matter.

I took out what I thought was a one-off policy but was charged an annual fee (at no point was I told it was an annual policy). Complained a year ago and was assured the policy was cancelled and I would never be charged, however I was charged again this year. The charge went to an old bank account and I was only made aware that the payment was taken when my bank contacted me about unpaid fees due to this unauthorised payment. Terrible company taking advantage of people who are already suffering.

I had to travel at no notice so bought World Nomads for a 5 day trip. On day 1, a flight was cancelled and I was stranded en route so needed to make a claim, but as I'd bought it out of Autralia, there's a 4 day wait until the insurance is valid - it's hidden somewhere in the small print. So they charged me for 5 days of insurance, but were actually only covering me for the final day of my trip! Criminal for starters.
Finding this out, I said I wanted to cancel my insurance and get a refund as I too got a 'cooling off period' and would have to get insurance from elsewhere to actually be covered (which I did). I had to follow up twice when I had no response, then after about 3 weeks they asked me to explain in detail my case, which I did. After another 3 weeks and more emails from me, I received an apology for the delay and they asked me to explain in detail my case, again, which I did. Again, I had to wait some weeks and send more follow up emails before being asked to explain my case again. At this point I got angry and pointed out it was all in the email thread. After some discussion, they then wanted me to send on all this personal information (copy of new replacement insurance, passport, itinerary, tickets etc) that they'd never wanted before and I became incredibly suspicious as they wouldn't tell me why they wanted the information. In the end, I chose to abandon my efforts as they refused to take my concerns any further without this information. They were dismissive and obstructive at every turn.
I've used them for years and supported their charity and now I finally need to make a claim get this treatment - took around 5 months to get even this far; it's criminal behaviour. Thank the Lord I wasn't in life-threatening danger as I think they would have happily sat back and enjoyed the show. Not worth it!

Travel plans upset due to death of my husband.
Zoom couldn't have made lodging a claim on line easier and the matter was resolved in a timely manner despite the pressure they are currently under.
I wouldn't hesitate to use Zoom again and would recommend it to anyone looking for competitively priced travel insurance.

I had to make a medical claim whilst stuck in NZ from Australia during lockdown. the 1Cover people could not have been more helpful, And kept me informed all the way. The process was very quick and my claim was approved within a few days of providing all my documentation. An excellent experience and I would definitely use 1 cover again.

Do not use this company. I’ve used them many times over the last 5 years but when I actually had to make a claim on my insurance I have been treated abominably! They are easy to buy cover from but avoid any attempt to make a claim.

I have now been waiting for 6 months for my perfectly legitimate (and modest) claim to be settled. They try at every juncture to avoid contact or respond in any meaningful way and I now believe that they are a fraudulent company who have no intention of honouring our contract. My complaint is now with the Ombudsman (along with many others about this company) but I’m afraid that this will make little impact on such a fraudulent company who care nothing for their customers - My advice is to use a reputable company and don’t touch this lot with a barge pole!!

We recently made a claim (on medical grounds) for a cancelled overseas trip. The claiming process was very easy online, and we were very happy with the communication with 1Cover, and with the outcome. Thankyou 1Cover.

I have annual travel insurance with Virgin, easy to take out but a TERRIBLE SERVICE if you need to make a claim. I still don't have a decision on a claim made almost 6 months ago. They fob you off with promises to get back to you in 45 days and after sending documents by recorded post and email they say they cannot find them. This is the worst company I have ever dealt with and I have made a complaint to the financial ombudsman. I would advise to avoid this company, quick to take your money by not backed by the customer service and ability to deal effectively with claims.

My wife and I took out an annual travel insurance policy with them. They then introduced a coronavirus exemption. No option to adjust policy, leaving us with no other option to take out insurance with another provider. Getting a refund was so difficult it was as though they were doing it deliberately to put us off. No email option and long waits to get through on the telephone with promises to call back which never happened. To round it all off they sent us an email to say that coronavirus cover was reinstalled after we had taken out the policy with an alternate policy. In the end we were only able to get a partial refund on a policy we were never able to use. My impression is that as a company they just don’t care once they have your money. My only comfort is the knowledge that I am not having to rely on them paying out if I needed to make a claim. From my experience I would expect them to make it as difficult and time consuming as possible and they would do everything they could do to avoid paying. There are much better companies out there.