Travel Insurance Reviews

I had great support from customer service and fuss on my claim. I will not hesitate to tell friends and family to use 1cover for travel insurance

Submitted claim for damaged suitcases while on trip to USA. After 3 months of emails claim was rejected. Contacted Ombudsman. Them Insureandgo settled claim. They are happy to take your money but not happy to pay out on a legitimate claim.

Luckily didn’t need to claim with all the issues with coronavirus so didn’t find out how good insurance really was, just piece of mind having it.

I purchased travel insurance prior to a trip to Thailand as I always do. With the recent virus issue I emailed Zoom prior to travelling enquiring about if cover would be extended to this but unfortunately never received a reply.

Our daughter had food poisoning on the trip, needed to get urgent medical attention, my wife called Zoom and the staff member Rochelle was very helpful and advised us what we needed to do. When we got back from the trip, making the claim with Zoom was easy and straight forward, and I got my refund in 2 days. This is the first time I have ever made a claim, and I will definitely be using Zoom again. I will recommend Zoom to my friends and relatives.

Each time I travel overseas or hire a car within Australia, I take out 1Cover insurance. Thankfully I have only ever needed to make 1 claim. That claim was settled, without any issues within 3 days of me submitting it. I was exceptionally impressed and can recommend this insurance!

was not happy with our island where cancelled my friends have 1cover and they have been told they are not covered for it. we took out cover before this virus happened and no one had the virus on the cruise ship they stopped us from coming to the island because 2 people had the flue

I had purchased my insurance last year for a trip to South Korea in June. I rang up on March 6 to try and clarify how coronavirus impacts my travel insurance [I had originally asked this in late January but received no answer...]. I suggested to the call centre person that because coronavirus was an unexpected event I may be able to cancel my trip.
I was advised that because the WHO had declared it a pandemic that I was not covered. SCTI took this decision as I was on the phone....I suggested that there was no actual information to indicate that on the WHO site
No news organisations had reported this at this stage either...
I was told that a link would be emailed to me that showed it being mentioned in a press conference - this did not happen.
There was nothing on the SCTI website that said the WHO had declared it a pandemic.
Appalling and questionable practices - will never use this company again.

Great value for money. Friendly staffs & simple claim process. We have traveled overseas three months ago & have to make a claim unfortunately. We are lucky as we have a very good claims experience.

Zoom made travel insurance easy to apply for and understand what I was purchasing. It gave me a piece of mind knowing what I had covered. Thanks Zoom

We bought the travel insurance (with cruise insurance) early January for our honeymoon and mid feb, our cruise decided to divert Which made us miss 2 ports of call and arrive to another final destination. Being out of pocket thousands due to new airplane tickets. Long story short, they don't want to cover because some news published a “coronavirus” article early January...

After being disembarked from a cruise in a foreign country I had so much trouble with Zoom to accept the claim after a lot of jumping through hoops for them & having to pay the hospital A/c so my husband could be discharged they finally accepted the claim & flew us home but another flight that we missed they would not pay out on