Travel Insurance Reviews

I have chosen 1Cover for both of my recent overseas trips. Both trips have been a little different to typical backpacking or overseas travel. We've been driving either bought or rented vehicles through many countries over many months, well of normal tourist routes in both Africa and Central Asia. So before buying travel insurance for these trips I had to carefully study PDSs from several companies and call the companies to clarify exactly what would be covered and what wouldn't. The result of the research and discussions was that 1Cover provides excellent insurance and every time I've called or emailed them they've answered my questions clearly and concisely with no wasted time.

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Hi Robert,

Wow - your trip sounds fantastic, what an adventure. it's always encouraging to hear that we are providing our customers with exceptional service and great to know our policy came out on top from all your research.

Thanks for taking the time to leave us a review. We look forward to serving you again in the future.

Thanks,
Andrew @ 1Cover

Reply from 1Cover representative
21 July 2017, 15:10 PM

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I say "so far" cos I haven't had a claim AND I hope I don't have to!!!
This is now the third time I've used Tick and I have to say it's mainly because of their rates. When I first"discovered" Tick, I rang them to discuss their very good rates. Their answer left me assured there wouldn't be a problem with a claim, as long as I had all the paper work / receipts.
It was logical!!
Thank you Tick. I am over 70 yrs old and my health is OK and other sites want to rip me off because of my age!!!

An excellent website that makes a tedious process very easy. Prices always seem to be competitive.
Documents seem to be clear and always arrive by email immediately the order is placed. I will in future do all my travel insurance thru InsureAndGo.

Good website. All the data available to make a decision. Different levels of co vet and options available also. Very good

Luckily we didn't need to claim , but the service we had on the phone getting the cover was really good and helpful

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Hi Pauline

It means so much when we hear a customer tell us how happy they are with our customer service. I am glad that our team were able to be so helpful.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. We're looking forward to covering your next trip and providing the exceptional service that you deserve.

Thanks,
Andrew @ 1Cover

Reply from 1Cover representative
21 July 2017, 15:12 PM

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I wish I didn't need to purchase travel insurance (or any insurance) but it's necessary, when traveling with family, and 1Cover makes it easy. Compared prices with a couple of alternatives, competitive prices from 1Cover. Haven't experienced claims, thankfully, but the purchase experience was good. We'll consider 1Cover again next time we travel.

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Hi Cameron,

I'm glad that you found our policies competitive and our service easy to use. Travel insurance is certainly the safety net every traveller needs.

Thank you for choosing 1Cover and for taking the time to leave a review. I hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.

Thanks,
Andrew

Reply from 1Cover representative
21 July 2017, 15:17 PM

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Have submitted a complaint through FOS. Like other reviewers been nearly 2 months and privided everything requested but still no response. I hate to think what would happen with a more substantial claim. Avoid!!!!'

I have had such a great experience with 1cover in the past but I guess that's because I haven't had to call out of hours. I was in a very distressing situation at Hong Kong airport when I missed my flight because the previous Qantas flight was delayed. There were no Qantas staff at Hong Kong airport at 8pm to help us re-book flights and was sent on a mission all around the airport for about 2 hours. I tried calling 1cover and of course office was closed and couldn't even get advice on what to do. Really frustrating. When your operating as a global travel insurance company there should be an operator available at all times. Thankfully someone finally gave us a number to call qantas and we were able to be re-booked on to another flight. Imagine though if that hadn't happened?? I would of had to wait overnight in the airport to speak to someone from 1cover, little too late. Not happy and I'll definitely be re-thinking going with 1cover again.

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Hi Madeleine,
How stressful. I hope everything is ok now. Our emergency assistance team is open 24/7. The emergency details are on your policy certificate, welcome email, welcome SMS, and on our website...plus the sales out-of-hour message can transfer you directly to them.

The 24/7 Emergency team details (+) 61 2 8015 6261 or Email: help@1cover.com.au. Within Australia it's 1300 884 508. There's Toll Free numbers for certain countries also - https://www.1cover.com.au/contact/

Thank you for choosing 1Cover and for taking the time to leave us a review. I hope you are looking forward to your next (stress-free) trip.
Thanks
Andrew @ 1Cover

Reply from 1Cover representative
21 July 2017, 15:37 PM

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Being over 70 travel insurance is very expensive, the cover provided was what I required and was one of the cheapest. Would recommend.

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Hi Ronald,
Fantastic to hear such positive feedback. It's encouraging to know that you found our cover to be fair and comprehensive.

Thank you for your continued support, it means so much to us.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Thanks,
Andrew @ 1Cover

Reply from 1Cover representative
19 July 2017, 16:04 PM

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Thanks for the fast service. I got sick on the day we were to travel home and could not get on the plane. Staff at airport helped us out also. Called 1cover and they said we were covered for everything. It was after hours and we were overseas. Told to keep all receipts get a letter from the doctor and said we could get the same rated accommodation that we had during the holiday Easy to deal with and settled fast. Would recommend travel insurance from 1cover to anybody. Thanks for the great service both setting up insurance and helping with the claim.

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Hi Sharyn,
Sorry to hear about your illness while overseas. I hope you are recovering well.
Huge thanks for your nice review and continued loyalty, it means the world to us knowing you think so highly of our service.

I hope your next trip is full of adventure (and fewer doctor's visits) and we have the pleasure of serving you again in the future.

Thanks,
Andrew @ 1Cover

Reply from 1Cover representative
19 July 2017, 16:06 PM

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I broke my phone screen while on holiday but luckily i took out fast travel insurance before i left as i had a gut feeling something was going to happen. I made a claim after my phone screen was damaged, they quickly responded. Everything went through fine all within a week. Not even a week but it was fast.

Not sure why Woolworths are different to everyone else, but NEVER take out group/family/couple policies. If you insist on taking out a policy with Woolworths, ensure you take out individual policies for each person. The reason being, taking out individual policies you get full value for money. Say for example, on the individual full comprehensive policy you get up to $10,000 that's payable. If you take out a couple policy, which is the same money as just two individual policies, HOWEVER, the amounts that you can claim aren't doubled... So, if both persons on the couples policy lost their baggage, they'd have to split the $10,000 between them. Even though they've paid exactly the same amount each as what someone on an individual policy has, all the payable amounts have to get divided by how many persons are on the policy. It's absolutely sneaky as. I rang and spoke with Woolworths insurance and confirmed that was the case. When asked, why? The lady simply said, "It's a very good question and perhaps that's one for the underwriter". Very very sneaky. When you really get into the policy, it's actually quite poor what you're actually getting. AVOID. Do your research and ensure you don't fall victim to companies like this!