Travel Insurance Reviews

Very happy to deal with 1cover. Good service quick claim result even with the Christmas break.Claim made for rental vehicle cover on travel insurance policy. Easy to lodge claim yes there was a lot of evidence to upload but that wasn't that bad just had to get it all together and upload it. kept me informed of what was happening with the process. Just remember if you have an accident to keep all of your paperwork and any evidence and invoices involved.

We took out a 1 year frequent traveler policy for 2020. International travel was banned from Australia in March 2020, 2 days ago I contacted ZOOM about this and ZOOM gave us a $498 credit, pro-rata for the unused portion of our policy, much better than we got from Princess Cruises, Thank you ZOOM

Fast Cover were pathetic.

I selected Fast Cover based on a recommendation from a family member who had used them previously, and the ability to be able to extend the policy beyond 12 months, once overseas.

After one month abroad, I was issued with an email statement stating that my partner and I would no longer be covered for any claims relating to Covid, as the virus had been declared a pandemic. I accepted this risk, and chose to remain abroad. Later in the year, as the situation has developed, I have decided to return to Australia, but due to the ongoing pandemic, this has proved a difficult and costly process. I have managed to secure flights home, approximately two weeks after the expiration of my current policy. I contacted Fast Cover, and was told that due to the pandemic they could not cover for a period of more than 24 months, due to the increased risks from the virus - DESPITE the fact that they have stated no coverage is being provided relating to the virus. When I pointed out that I had only held a 12 month policy, they then informed me that in fact, as I had been overseas for less than 12 months, I could not extend my coverage beyond 12 months.

To use the Covid virus as an excuse to deny an extension to a travel insurance policy for which I would have been otherwise eligible for, whilst at the same time openly stating that no cover is being provided for any claims related to the Covid shows a complete lack of responsibility to your customers. I am embarrassed to have ever taken out a policy with Fast Cover, and will ensure no-one I know ever makes the same mistake.

I have travelled extensively for the last five years and have always used this insurance. Fortunately up to now I have never had to make a claim .This is where you have failed me. This leads me to believe that your company is basically in the business of selling false security.

I paid $1000 for the upgraded plan to buy me more security but little did I know it was money thrown to the wind.

I was in Indonesia, prepared to come back in June. Unfortunately as you well know due to the pandemic, I had to come home early. I had a scheduled flight booked for March 19th. This flight was from Bali-Taipei-Toronto. I paid $900 for this. 16 hours before my flight was set to depart, Taipei announced that they would be closing borders for transit and my flight was cancelled. This left me with very limited options to return home. Hong Kong, Singapore, Taipei, Kuala Lumpur and a majority of major transit cities were closed. From Bali I quickly caught a flight to Jakarta in hope that once in Jakarta I would be able to book a flight back to Canada. I was able to book the only flight going through Japan that evening. Time was definitely of the essence and at that point cost was negligible to me as my safety was more important. I also had this false sense of security that my insurance provider would come through and cover some of the costs.

I made two calls to the insurance provider while I was abroad, in which two customer relations employees pulled up my policy# and confirmed to me that my trip interruption would indeed cover the costs up to $5,000 as my plan states. I even mentioned the flights that I had booked already. The flight into Indonesia, and the flight going home.

When I got back to Canada I submitted all my documents. I followed up 6 weeks after my submission and got an email back saying they were overwhelmed with claims and to continue waiting. I waited another 6 weeks and followed up, I received the same response that the insurance was receiving a high volume of claims. I continued to follow up and was asked for additional documents for my claim. I continued to follow up every 4 weeks, again with the same response “we are receiving a high number of claims”

It took me posting everything on Instagram for anyone to even bother reaching out to me; definitely very poor customer relations. After 4 months of very little correspondence I was advised that my claim was rejected on the basis that I did not have a return flight. Clearly my submission of information had proof of my return flight through Taiwan, on March 19th that had been cancelled. Definitely confused what a return flight is supposed to look like according to your standards.

To make matters even more frustrating world nomads states in their blog post: if you don’t have a return ticket DON’T WORRY we will cover you for a portion of your flight home. Since when does a portion mean 0$?

Don’t waste your money on this insurance , I’ve had 5 people I’ve talked to not receive anything for the claims they have filed.

I’m still waiting on a claim I filed in September for dental work to be reimbursed.

This company is a complete joke.

The most unethical, disgraceful company I have even had the misfortune to pay money to. Months of providing supporting documentation for our claim to 5 different people all denying the claim. Even though it met THEIR criteria. Finally after referring our claim to disputed claims department an agreement to pay. Haha fooled again, still no payment. No response to phone calls and emails. Nothing but crickets. Had we been able to travel and something happened, imagine what the response would have been. I hate to think.

We were booked on the Ghan to travel from Darwin to Adelaide in November 2020. Train was unable to get to Darwin for us to board as the NT government closed its border from South Australia when COVID-19 raised it ugly head there. Train was refused entry into NT. Had to book additional flights to get back to Sydney. $730. Tried to claim but refused as policy doesn't cover expenses incurred due to a pandemic. The way I see it is we were able to still travel from NT into South Australia and from there to Sydney so it was the fact that the train never arrived for us to board was the actual cause. As a typical insurer Zoom has stuck to their policy wording and I'm out of pocket due to a useless insurance product. My advice, Read the PDS very carefully during these uncertain times or you may find yourself out of pocket just like me!

This insurance is worthless and they will not refund your money for 2 airline tickets & car rental in the amount of $600. My son's college graduation was cancelled in CA due to Covid-19 and they state that it was not "Unforeseen" because the WHO declared a pandemic 2 days before I purchased my tickets and Insurance. Of course it was unforeseen as no one knew what was going to happen.

I highly doubt the staff has any experience in all, dealing with claims and customer service in general. Very confusing and tricky when a claim is submitted as you will just be responded by email by different people if something needs to be asked or checked . Not given any information or clear details or help or support on what a customer should do or submit clearly for a claim in order non to get to contact them every time for explanations or questions. Documents submitted got lost by them and not had been contacted by them to be advised for this until I did so looking at the long time they take to reply to you or get back to you. If you don't ask or check things they don't say or advice you with nothing. The people "customer service staff" I often called via phone they seemed or sounded often annoyed or disturbed of being called and to answer customer inquires. Not helpful at all and very bad experience over all.

I found this company totally professional and extremely helpful. They paid on my claim quickly and hassle free. I cannot recommend them enough.

1Cover travel insurance Is extremely good value for money, they are easy to contact and incredibly focused on providing the highest level of customer service. When I had a medical emergency overseas they were extremely helpful and caring and claiming was super easy and fast- We only ever use 1Cover insurance when we travel as we know they have got our back.

We had a trip booked to South Africa in March 2020 which obviously had to be cancelled due to COVID 19. We were due a refund of $6000 and were offered $32 after our $400 excess was accounted for. Budget direct claimed as we were offered credits from the companies we used we were not at a financial loss (we are unable to use these credits). This is not mentioned anywhere in the PDS we received at the time of booking the insurance. What is mentioned in the PDS is that "they will pay a benefit under this section of the cancellation of your trip is necessary and unavoidable as a result of... you being an unable to travel because of travel restrictions imposed on you after an epidemic". Somehow they believe this doesn't apply, we will be pursing this further with the AFCA and legal action if necessary

Refused to pay on the basis that I was stuck in Norway but our government had declared it a No Travel zone! Hello?! I was travelling when the pandemic struck, that's what insurance is supposed to be for!

"Your original trip was through a country or area included on the list of countries not recommended by the Australian Government through the smart traveller website on 18 March, your claim falls under the general exclusion applicable to all sections of the policy. Therefore, we unfortunately cannot cover your prepaid expenses."