Travel Insurance Reviews

It was simple to understand and easy to do, plus great value, and with 3 options suitable for you to choose from

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Unfortunately we had to postpone my flight as I fell sick the day before our flight. The insurance were so great and efficient and refunded all our expenses within 7 days.

Your comment text is too long. Max is 700 characters including linebreaks.

I dont like how anything over 12 months old is regarded as not being valuable and proof of purchase is required . I have a camera, ipad and phones that are more than 12 months old and who knows where the receipts are. These items would be quite expensive to replace but insurance companies give you hardly anything back if a claim is needed. Luckily in this case no claim was needed.

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The best customer service I have received in years. Nothing was too much trouble for the young lady. Her managers should certainly give her a well done. Service as it used to be years ago- customer care service. Brilliant.

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Do not even think considering this travel insurance. They offering you 10 days cancellation policy but there is no way to cancel it. They cannot do that over the phone and you do not have a such option online. I am deputing this with my credit card.

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I brought my policy via Raiz as they reinvest back to your Raiz account I was pleasantly surprised at value and coverage. Hope I don’t need to use i

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Used InsureandGo quite a few times, especially when they have extra discounts on offer, they have great prices and thankfully have never had too make a claim.

Your comment text is too long. Max is 700 characters including linebreaks.

Travelled with confidence knowing I was covered and although I didn't have the need to claim, I'm sure that process would also be smooth. Thanks 1Cover

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I know they seem good value for money, but I would suggest you not fall into the trap of trusting this company, like I did.I was in Thailand, having a wonderful trip, when my phone slipped out of my pocket & to the bottom of the ocean.It was too deep to retrieve, I was understandably irritated, but relieved that I was covered.However, because I didn't report this to the Thai police within 24 hours (what was I supposed to report? It's not lost or stolen, it's at the bottom of the ocean) they've refused to pay out.Not to mention, it takes at least a couple of weeks for them to reply to your claim.Steer clear of Tick.

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Budget Direct refused our claim due to our son being diagnosed with a major health issue and his specialist asking us to postpone our holiday as he would need our care. Were informed that this was under general exclusions.We have a letter from his specialist stating this.

2 comments on this review

Thank you for your review Nev. Whilst I am sympathetic to the circumstances that lead to your claim, if you are dissatisfied with the outcome of the claim, you may lodge a dispute via the budget direct website or by phoning the claims department directly.
The policy purchased provides cover for a range of benefits, which is limited by conditions, definitions and exclusions of policy. The details of the coverage are explained in the Product Disclosure Statement (the PDS).
The PDS, together with the Certificate of Insurance (COI) make up the contract between yourself and Budget Direct. These documents set out the terms of cover agreed to between yourself and Budget Direct.

Reply from Budget Direct representative
21 March 2019, 12:14 PM

Thank you for your feedback regarding your claim. We are sympathetic to the circumstances that lead to your claim and we would like you to contact us via our website or on 1800 789 924 so we can then review your feedback and claim further.

Reply from Budget Direct representative
21 March 2019, 12:40 PM

Your comment text is too long. Max is 700 characters including linebreaks.

Dealing with 1Cover travel insurance has been very easy, dealing with our claim was great, the girl on the phone was so polite and easy to understand.

Your comment text is too long. Max is 700 characters including linebreaks.

I made phone contact with 1Cover and was advised the process, online application submitted with supporting documents and within 24 hours confirmation of payment received. No headaches or delays, thank you.

Your comment text is too long. Max is 700 characters including linebreaks.