Travel Insurance Reviews

I highly doubt the staff has any experience in all, dealing with claims and customer service in general. Very confusing and tricky when a claim is submitted as you will just be responded by email by different people if something needs to be asked or checked . Not given any information or clear details or help or support on what a customer should do or submit clearly for a claim in order non to get to contact them every time for explanations or questions. Documents submitted got lost by them and not had been contacted by them to be advised for this until I did so looking at the long time they take to reply to you or get back to you. If you don't ask or check things they don't say or advice you with nothing. The people "customer service staff" I often called via phone they seemed or sounded often annoyed or disturbed of being called and to answer customer inquires. Not helpful at all and very bad experience over all.

I found this company totally professional and extremely helpful. They paid on my claim quickly and hassle free. I cannot recommend them enough.

1Cover travel insurance Is extremely good value for money, they are easy to contact and incredibly focused on providing the highest level of customer service. When I had a medical emergency overseas they were extremely helpful and caring and claiming was super easy and fast- We only ever use 1Cover insurance when we travel as we know they have got our back.

We had a trip booked to South Africa in March 2020 which obviously had to be cancelled due to COVID 19. We were due a refund of $6000 and were offered $32 after our $400 excess was accounted for. Budget direct claimed as we were offered credits from the companies we used we were not at a financial loss (we are unable to use these credits). This is not mentioned anywhere in the PDS we received at the time of booking the insurance. What is mentioned in the PDS is that "they will pay a benefit under this section of the cancellation of your trip is necessary and unavoidable as a result of... you being an unable to travel because of travel restrictions imposed on you after an epidemic". Somehow they believe this doesn't apply, we will be pursing this further with the AFCA and legal action if necessary

Refused to pay on the basis that I was stuck in Norway but our government had declared it a No Travel zone! Hello?! I was travelling when the pandemic struck, that's what insurance is supposed to be for!

"Your original trip was through a country or area included on the list of countries not recommended by the Australian Government through the smart traveller website on 18 March, your claim falls under the general exclusion applicable to all sections of the policy. Therefore, we unfortunately cannot cover your prepaid expenses."

Saigon 18th March Covid19 had locals in a frenzy, my travel agency advised their Asian Operation was closing next day. They suggested I fly straight home and I concurred and left. Advised them in April of my claim, email exchange endless, got a rather rude phone call one evening in July advising claim refused and little explanation. I commented in a forum and they emailed me and restarted the process again, more documents, advised by email today claim unsuccessful. Surprise, Surprise think they were just stringing me a long the whole time. Never again and I was a return customer thought some loyalty but no. BOOOO!

Avoid at all costs. I had to cancel my holiday because of the first covid lockdown. The holiday was booked before anyone was even aware of Covid. My family who used different insurance providers were refunded within a month. It has been 7 months and there is still no progress. They just send a standard email every 40 days to say how it is being processed - with nothing actually happening. And yet they managed to find the time to process my renewal. It is criminal in my opinion that they are able to take money for a service they are clearly not providing.

The worst company ever. Do Not join with them. I had a health insurance policy with them once and I was Not happy with their service at all, so i have joined with someone else and quit from Allianz Global Assistant Australia and i have asked for a refund from them(Allianz Global Assistant Australia), because i have already paid to them for the whole year. So after that i have called my new health insurance company to active my new health insurance policy and they asked me, my previous Policy transfer document from my previous health insurance company( Allianz Global Assistant Australia). Then again i have contact Allianz Global Assistant Australia and told them what my new health insurance company asked me and then i asked for the Policy transfer document from Allianz Global Assistant Australia. Hey guys so guess what they have that told me..., The Allianz Global Assistant Australia told me that, in order to release my Policy transfer document, i have to sacrifice my refund and lodge a refund cancelation request and then they(Allianz Global Assistant Australia) will be able to release my Policy transfer document. That is bloody ridiculous. Hey everyone i’m telling you again Do Not join with them(Allianz Global Assistant Australia).

I am extremely satisfied with your company, I have used your services in the past & will definitley use you again, once we can travel, thank you so much for being so efficient & helpful with this claim

Due to AUS government entry restrictions my overseas flight got cancelled. YouGo travel insurance (Cover-More) offered no reimbursement for cancellation of flights blaming on the "pandemic" and use very good strategy around so many grey areas in the policy so they can use to avoid any payment. Before taking this policy I was told by customer representative that I won't be medically covered if I contract the virus which was fine with me, understood that part, NO ONE mention any other scenario, just no medical cost in case of catching COVID. Insuring your holiday with this company would be an utter waste of money.

Absolute scum bags. I paid for 2 flights and accommodation overseas for a friends wedding. Due to government restrictions the wedding was cancelled and flights terminated. Insure and Go offered no fincial reimbursement for any of my flights. Insuring your holiday with this company would be an utter waste of money after countless emails and phone calls to be told you basically don't matter.

I took out what I thought was a one-off policy but was charged an annual fee (at no point was I told it was an annual policy). Complained a year ago and was assured the policy was cancelled and I would never be charged, however I was charged again this year. The charge went to an old bank account and I was only made aware that the payment was taken when my bank contacted me about unpaid fees due to this unauthorised payment. Terrible company taking advantage of people who are already suffering.