Travel Insurance Reviews

I would advise not to ever get this insurance. They will not work with you and always point you back in the direction of the company you purchases from. This is how they wash their hands of paying you. I wish I could get the word out more about how bad this company is. The fact that a well know company like ticket Master refers you to them is even worse.

I bought an annual multi trip premium policy with covermore for 2 years running, but when I got stranded abroad due to the corona virus, my 3rd annual policy was up for renewal.
I phoned the office in Australia while I was still abroad asking if I could, (a) renew my policy and (b) would my cover still apply as according to the wording on the policy I would be if I was unable to return home if the circumstances were beyond my control?
I was informed that because I was currently out of Australia then they would NOT renew my policy.
Being a senior citizen is the very reason for buying a travel insurance policy as my risk of becoming ill and requiring medical assistance is increased.
I was shocked and appalled that they could leave me in a vulnerable predicament.
Today I phoned the office as I have finally managed to return to Australia, and asked to speak to the manager to discuss my concerns and was told that I could expect a call from that person somewhere from 24 to 48 hours.
Even outlining my case to the person at the call centre, that's the best they could treat what had been up until now a repeat customer by not immediately allowing me to speak to the manager or someone in authority.
As such I would never recommend this company to anybody and I will make it my business to convey this to my many family and friends about the disgusting service I received. NO MORE COVERMORE

I purchased a comprehensive travel policy long before COVID was a known event. Unhappily, our once in a life-time extended holiday to Iceland & Norway was cancelled. The airlines and most of our hotel bookings were happily refunded but I had used hotels.com and bookings.com for over $3,600 worth of bookings (it was to be a long vacation!). Both of these companies refused to refund the money and offered vouchers instead. I did not seek the vouchers, nor did I want them. The original vouchers were due to expire in May 2021 but were then automatically extended - not at my request. I decided that enough is enough as we are not prepared to undertake this trip any longer, as the virus is continually evolving and it is not worth risking our health or being stuck overseas due to unforeseen border closures.

Budget Direct has refused to honour my claim because "You have been offered credits for the bookings you are claiming and accepting these is considered as recovering the costs from the source and a step which you could take to reduce your loss. Therefore, the costs you have claimed are outside the scope of the policy."

Last year I called Budget Direct and was told that IF I DECLINED the vouchers I was not making sufficient efforts to recover the costs.

Today I was informed after a Stage 2 appeal that because I DID NOT DECLINE the vouchers I was deemed not to have made sufficient effort to recover costs.

This is despite sending copies of repeated requests to the companies for refunds instead of vouchers.

So with Budget Direct you are damned whichever way you go!!

If you read this and other reviews of Budget Direct, please note the cut and paste responses from their representatives. When they say that all disputes are resolved with reference to the terms and conditions, go back to what I say above about the contradictory advice from them on two different occasions. They seem to have terms and conditions that accept two different realities.

The process of making a claim was very efficient. Zoom responded quickly to all our queries. We are really grateful for the anxiety free process compared with another travel insurance company that failed us completely. We will definitely Zoom again. Thank you.

NEVER use this insurance company. They make it seem like they will insure you but in the VERY fine print they cover next to nothing.
I had someone die, and I couldn’t go away anymore. Apparently that’s not a good enough reason. They refund you for cancellations, and I quote: “if it’s a situation that is out of your control”. I guess it’s my fault they’re dead then. I guess I could control that huh :)
And I will literally crap all over their name on every social media, every forum, every person I meet until I get my money back.

I had to make a claim recently on my travel insurance cover with 1Cover. My experience could not have been better. The claims process was straightforward and easy. There were no dramas or difficulties, and the claim was assessed quickly and fairly. Highly recommend 1Cover

We decided to go with 1cover as we had heard good things regarding hospital visits etc. We unfortunately were robbed when we went overseas and 1cover did not want to have a bar of it. Because the country we were in was corrupt, we did not end up getting a police report, even though we paid for one. We ended up signing a stat dec instead and getting a signed letter from the owner of the hotel we got robbed at. They did not cover us, even though we paid EXTRA to cover all my partners camera exquiptment. We provided them receipts of the items that were stolen and we got nothing back. It's not worth going through these guys as they don't have your back. You're better off going through another insurance company that will actually have you covered 10/10 do not recommend anyone insure their trip through these guys....

In short they didn't pay out my lost luggage (which was lost for 3 days by the airline I travelled with).

It said on the policy they cover it up to $600. In that time I had to buy clothes, toiletries etc..

They said they wanted airline reports and receipts of items. I sent them documents signed by the airlines and sent receipts on my bank statement of purchased items as requested.

Over 1 year later THEY STILL HAVE NOT REIMBURSED ME.

An absolute joke of a company. They make the process that hard so people give up on trying to get their money.

I hope their company is struggling extremely badly during covid because after seeing all these other reviews like mine, they don't deserve to exist.

If someone from budget sees this, there's my claim reference number below, sort it out!
ref: LU024368-01

We made a claim on a Thursday and it was approved on the following Monday. Astonished by the speed, Thanks so much 1 Cover.

I was emotionally and mentally distressed the whole time whilst having to deal with the claims team at World Nomads.

I had a bicycle accident and had to have urgent surgery on my shoulder. The nightmare started when I was trying to make a claim for my hospital bill. They really didn't want to pay out and pushed me down every avenue to have the national health service here in Italy cover the costs. They had me visiting all different government services during covid times also while I was trying to recover from my accident. It was the most stressful ordeal I've had to endure. They shamelessly try to avoid providing the cover YOU PAY FOR.

Avoid at all costs this insurance company!!! No faith in them providing care when you really need it.

The business model of budget is to provide cheaper cover and then deter people from making a claim. With budget you don’t even get what you pay for. They make the claims process as slow and painful as possible. It doesn’t matter if you are at fault or not, they will make the claims process so difficult that it’s not even worth having a comprehensive insurance. Do not fall for the fake reviews on their website as they are all paid reviews bought from bazaar voice. Try posting a review on their website. If you just want to have insurance and will not ever make a claim or are willing to get your life sucked out of you than budget direct is the company for you. No matter how many times you call, make an internal complaint or even make a complaint to AFCA it won’t make any difference to them. It is better to pay more with any other company and if you can’t afford to pay more better opt for third party insurance from any other company than a comprehensive policy from budget.The claim process takes months not days. They are the worst insurance company I ever had to deal with.

My claim was processed with ease and no complications. The process was clear, informing me exactly what was required for my claim to be considered. I received a response within less than 10 working days. Whilst I was unable to speak with a representative all email communications were always answered. I highly recommend insuring with 1Cover.