Travel Insurance Reviews

I had to lodge a claim. The process was very easy and the claim was processed almost straight away. Great customer service responding quickly to my emails.
Would definitely use them again and highly recommend.

My travel insurer of over 20 claim free years dumped us when my husband turned 70. Moved to another company for 3 claim free years and got dumped again!
Not only would InsureandGo insure us for multi-trip annual travel...they were hundreds of dollars cheaper than the previous insurer. As I have never had a claim I cannot comment on that aspect.

Last year my husband had an accident in Bali and Tick Insurance could not have been more helpful. Will use them again

I have had a great experience with Insure and Go in the past and this is the reason why I am using them again. I took out my Insurance Policy this time online and found the website easy to navigate. Although my claim from my last holiday was invalid due to excess I found the claims team to be extremely helpful.

It’s now July, while on a domestic holiday to Melbourne with my husband I had a fall, 28th March 2019. This resulted in a 3 week hospital admission. We were on the 2nd day of a 6 night holiday. After making a claim followed by me requesting a review, regarding their decision – then another, their process escapes any logic. I’m still waiting for their answer of the 2nd request to try to understand their decision. I was assured it would be addressed last week. I have sent emails and made phone calls and simply been “put off” time and time again. Yet when I was in hospital for 3 weeks we were harassed daily for updates by email and phone calls. We have paid a total excess of $400. Insure and Go decide what event category your claim fits under. Our excess was $100 per person, per event. For example, my Husbands claim of $124.90 apparently covered 2 events – (1 event for $17.50 the other $107.40) incurring a $200 excess.Stay with me on this –our claim was for $124.90 - deemed to encompass 2 events resulting in a $200 excess.It’s now cost us $324.90. So he’s in the red to Insure and Go by $75.10 this they recovered by deducting from my proportion of the claim – really! Result we paid our receipted expenditure of $124.90 plus $75.1. Our claim was for a total of $3023.08. Medical expenses were covered by Medicare. We paid a premium of $145.89. A deduction was made from our claim: by Insure and Go for their “acknowledged” expenses was an excess of $400. The actual reimbursement we received (after 2 attempts) totaled $360.99. All receipts and documentation, as requested, was submitted supporting our claim. Seriously who in their right mind would take out Travel Insurance with Insure and Go. They promote Easy claims – they say they cover unexpected – unbudgeted expenses. Sorry this is not our experience. We are extremely disappointed and would definitely not recommend Insure and Go.

I took out a policy from Zoom for a domestic Australia trip to cover rental vehicle excess. In this case i had to make a claim as there was some VERY minor damage to the car ($600).

The process for claiming was very simple. An on line form then supplying supporting documents. there was a LOT of documents required but it makes sense so they can ensure the claim is correct.

The claim was approved within a week and the money was in my account within a few days after that, first class service.

I would not hesitate to use Zoom for your rental vehicle excess for trips!

I found the staff at Zoom were easy to deal with and the whole experience hassle-free. We had to change our travel dates and staff responded promptly to my queries and re-issued our policy with no fuss.

I have used Insure and Go several times. It would have been quicker if I could have downloaded the medical questionnaire I submitted last time.

Happy our trip went to plan where we didn’t have to claim, but with Zoom travel insurance competitive rates made it easy to enjoy.

My wife was recently unwell while travelling in the US. After spending less than 24 hours in an ER we received medical bills well is excess of $20000US. 1Cover took care of everything with the minimum of fuss.

Lost my passport. Needed multiple emergency flight revisions and was stuck for a hotel room in Paris so it was expensive.

Claim was processed efficiently and within agreed timeframes.

Very easy to organize this insurance, and reasonably priced, but difficult when it comes to a claim. It appears that you need to prove ownership of anything that you claim for in the event of loss or damage, so unless you have kept all your receipts don't bother to claim. When we found this out after making a claim, I went through everything that I took away with me and found that I would not be able to prove ownership of anything I took with me.