Travel Insurance Reviews

In short they didn't pay out my lost luggage (which was lost for 3 days by the airline I travelled with).

It said on the policy they cover it up to $600. In that time I had to buy clothes, toiletries etc..

They said they wanted airline reports and receipts of items. I sent them documents signed by the airlines and sent receipts on my bank statement of purchased items as requested.

Over 1 year later THEY STILL HAVE NOT REIMBURSED ME.

An absolute joke of a company. They make the process that hard so people give up on trying to get their money.

I hope their company is struggling extremely badly during covid because after seeing all these other reviews like mine, they don't deserve to exist.

If someone from budget sees this, there's my claim reference number below, sort it out!
ref: LU024368-01

We made a claim on a Thursday and it was approved on the following Monday. Astonished by the speed, Thanks so much 1 Cover.

I was emotionally and mentally distressed the whole time whilst having to deal with the claims team at World Nomads.

I had a bicycle accident and had to have urgent surgery on my shoulder. The nightmare started when I was trying to make a claim for my hospital bill. They really didn't want to pay out and pushed me down every avenue to have the national health service here in Italy cover the costs. They had me visiting all different government services during covid times also while I was trying to recover from my accident. It was the most stressful ordeal I've had to endure. They shamelessly try to avoid providing the cover YOU PAY FOR.

Avoid at all costs this insurance company!!! No faith in them providing care when you really need it.

The business model of budget is to provide cheaper cover and then deter people from making a claim. With budget you don’t even get what you pay for. They make the claims process as slow and painful as possible. It doesn’t matter if you are at fault or not, they will make the claims process so difficult that it’s not even worth having a comprehensive insurance. Do not fall for the fake reviews on their website as they are all paid reviews bought from bazaar voice. Try posting a review on their website. If you just want to have insurance and will not ever make a claim or are willing to get your life sucked out of you than budget direct is the company for you. No matter how many times you call, make an internal complaint or even make a complaint to AFCA it won’t make any difference to them. It is better to pay more with any other company and if you can’t afford to pay more better opt for third party insurance from any other company than a comprehensive policy from budget.The claim process takes months not days. They are the worst insurance company I ever had to deal with.

My claim was processed with ease and no complications. The process was clear, informing me exactly what was required for my claim to be considered. I received a response within less than 10 working days. Whilst I was unable to speak with a representative all email communications were always answered. I highly recommend insuring with 1Cover.

Chris was amazing at following up & being patient with me with my claim during Covid. Chris was very thorough and made sure I was always informed of what was happening. Would highly recommend zoom and use again because of his service and support

I bought a rental car policy from this company and it was 1/3 the price that the rental company was going to charge me ($500 vs $1500) and covered more (the accident I ended up having would not have been covered by the rental company). I submitted my accident claim ($2500 worth of damage) and it was approved within 2 weeks! So glad I went with this company.

We use 1Cover frequent traveler insurance every year, this year we had a huge weather delay for 3 days which cost us a significant amount in lost pre-paid accommodation and also airport transfers. I was interested to see how 1cover handled this and if it would be the typical insurance nightmare. Much to my surprise, I summitted the claim online, added the documents required and a few days later received the approved claim, no asking for more info, no trying to wiggle their way out of it or the typical if's and buts of an insurance company. Super happy with our first claim with 1cover and will continue to buy travel insurance from them for sure.

I had to change flights within Australia due to Emirates temporarily suspending operations at some major airports in Australia, for "operational reasons" as per Emirates announcement. My claim for the additional cost of changing the flights was rejected by labelling Emirates’ decision as COVID-related. Well then currently anything and everything is COVID-related. This was an unexpected event as Emirates continued to operate throughout 2020.

Please be mindful of this when buying a policy with SCTI. How convenient for a travel insurer nowadays to change policies and find excuses to reject claims. I would have expected a more sensible resolution of the matter.

Having cracked my tooth in France in the middle of a pandemic, it was a relief when 1 Cover efficiently processed & paid my claim with little fuss. Thank you

I put a claim in after 7 years of paying premium for a canceled flight and associated costs. After 2 weeks claims got back to me saying read small print! No. So in my mind no point in having this travel policy at all. Don't purchase.

I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they are a cheaper choice. Unfortunately while in Peru I had all of my most important personal belongings stolen from my accommodation. Although many of the items were completely irreplaceable, I had some small peace of mind knowing I had travel insurance. I was wrong to let this give me any peace of mind. Never in my life have I ever experienced such poor customer service. I experienced huge delays in responses to my emails (sometimes months), they spelt my name wrong, they requested documentation for a medical condition which I did not have and was not claiming for which later turned out to be another careless mistake made by the claims officer, part of my offer was calculated using the incorrect currency, my phone calls were completely ignored on multiple occasions and worst of all I was offered as little as 25% cover for my items. I would have been better off saving the money I spent on insurance. They also dragged my claim out for well over a year. If you actually want to be covered when you travel I would strongly recommend against TID!