Travel Insurance Reviews

Waste of money find every exclusion possible and way to not pay out the policy. Do not waste your money not worth it

I hand cancellation insurance , flights cancelled because of weather , they say so can’t pay claim because it’s a natural disaster and you didn’t have natural disaster insurance

Filed a claim, after going back and forth to provide the information asked for(which took 4 months) claim still denied. I work for a at will state, meaning you can be terminated from employment for no reason. This happened to me 11.5 months at company, I had to cancel my trip due to financial concerns and needing to find new employment. Denied for claim, reason, need to be employed 12 months at same company minimum. Fine print allows them to deny claims for basically everything.

I unfortunately had to have major surgery and have my appendix removed while travelling overseas. 1cover were incredibly easy to work with. They spoke directly to the hospital and changed my flights for me. Everything I requested on my claim was accepted with no push back. Travelling again in May and will use again. Recommended to all my friends

Just not worth the hassle, impossible to talk to anyone about a claim, on hold for an hour and then line simply goes dead. They don’t respond to emails, just make everything as awkward as possible in hope you’ll lose interest. Complete rip off, my claim appears to be just not progressing,

Tried calling 5 times, between 1hr and 2:40 wait times and gave up.

Tried emailing, auto response states 5 business days to respond, 5 emails and 5 weeks later, still no response.

Tried to make a claim online, did not recognize the policy number provided to me.

No way to contact them or make a claim.

I unfortunately had to have major surgery and have my appendix removed while travelling overseas. 1cover were incredibly easy to work with. They spoke directly to the hospital and changed my flights for me. Everything I requested on my claim was accepted with no push back. Travelling again in May and will use again. Recommended to all my friends

I tried for 2 weeks ringing this Insurance Co, 7 times, waiting in excess than 2 hours each time for a representative to answer. One of these times I actually got down to be 5 on the waiting list and was cut off.
Then today I was determines to walk around with the phone in my hand. Outrageously it took 7.5hrs to finally speak to someone. There were not concerned about the length of time and the inconvenience that it caused.
I even sent them a message through their website, which I never received a reply either.
All I wanted to do was to change me travel date, which there is no login on website to do this.
But I was so frustrated at the end that I ask for a cancellation and refund fund of policy, so I could go to another travel insurance co, that would give me better customer service.
Then the representative told me that the Supervisor wanted to speak to me, so I was put on hold for another 40 minutes and the hung up on.
NO I AM COMPLETELY DISSATISFIED WITH THE SERVICE IN ALL ASPECTS NOW.

I tried for 2 weeks ringing this Insurance Co, 7 times, waiting in excess than 2 hours each time for a representative to answer. One of these times I actually got down to be 5 on the waiting list and was cut off.
Then today I was determines to walk around with the phone in my hand. Outrageously it took 7.5hrs to finally speak to someone. There were not concerned about the length of time and the inconvenience that it caused.
I even sent them a message through their website, which I never received a reply either.
All I wanted to do was to change me travel date, which there is no login on website to do this.
But I was so frustrated at the end that I ask for a cancellation and refund fund of policy, so I could go to another travel insurance co, that would give me better customer service.
Then the representative told me that the Supervisor wanted to speak to me, so I was put on hold for another 40 minutes and the hung up on.
NO I AM COMPLETELY DISSATISFIED WITH THE SERVICE IN ALL ASPECTS NOW.

We bought overseas travel insurance that cover Covid-19. Unfortunately we all contracted covid during our travel overseas. my youngest 11 months old was very ill and needed hospital stay.

The process was very smooth, efficient and fast either from AU/NZ or local agent . Both side agent were very helpful to assist us during our hospital stay and outpatient.

I would definitely choose 1cover over n over again when we travel next time

Just not worth the hassle, impossible to talk to anyone about a claim, on hold for an hour and then line simply goes dead. They don’t respond to emails, just make everything as awkward as possible in hope you’ll lose interest. Complete rip off, my claim appears to be just not progressing,

I provided all documents requested and then some, and as of today- 1.5 months later- I have heard nothing about my claim. The sent a generic apology after 30 days saying my claim would be "expedited" and upon my request said a supervisor would call me within 24-48 hours. That was two weeks ago with still no call, and the reps on the phone refused to update any of our correspondences on my claim dashboard since last month. They claim "Covid has them backlogged"..?