Travel Insurance Reviews

Great cover overall. User friendly website. Great price compared to other travel insurance companies. Will definitely be using 1Cover again.

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I used 1Cover a few years ago and had to make a claim. I was extremely happy with the help and compassion I received at that time. Hence the reason I will continue to use 1 Cover on any of my overseas trips.

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We planned to holiday in Bali for two weeks, my wife suggested us to get travel insurance. We tried to find best and cheap travel insurance we could get, and our choice go to 1cover. Its cheaper and easy to sign up. We plan holiday for next year around Indonesia. for sure we will use 1cover again.

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Once I had heard about 1 cover, I found the website very easy to navigate and really good value for money. Will be using them again.

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Have used for several years on multiple trips. My first claim was a painful experience but i think management changed or their policies and they have been excellent ever since.

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Given the ease of getting a quote online & follow up "chat" with staff to make sure I had done all correctly I was totally satisfied with the service provided & 1Covers' very competitive rate. Unfortunately we recently had to cancel our holiday due to an unexpected illness. 1Cover claims department were just wonderful, very friendly, helpful and professional. The forms required to be completed were easy to follow and support was just a phone call away. Would not hesitate to use 1Cover again or recommend them to family or friends.

1 comment on this review

Hi Debbie,

It's always encouraging to hear our customers talk so positively about their claims experience with us. Providing legendary customer service is always our goal!

I'm sorry to hear that on this occasion you were not able go on your trip but I do hope you are recovering well. Thank you for choosing 1Cover and for taking the time to leave us a review we really appreciate it.
[email protected]

Reply from 1Cover representative
13 November 2018, 12:17 PM

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I needed my zoom insurance on a trip to the US. I had to see a doctor and get some medication. After returning home I filed the documents and got the after-excess money back within days. Really hassle-free. Even while I was in the US they were helpful picking a good clinic.

2 comments on this review

Hi Andreas, thanks for your review. We understand lodging a claim can be quite stressful so I'm pleased to hear we made it a smooth and hassle-free process for you. Kind regards, Sarah, Customer Service

Reply from Zoom Travel Insurance representative
12 November 2018, 11:37 AM

Hi Andreas, thanks for your review. We understand lodging a claim can be quite stressful so I'm pleased to hear we made it a smooth and hassle-free process for you. Kind regards, Sarah, Customer Service

Reply from Zoom Travel Insurance representative
12 November 2018, 11:37 AM

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No one really was able to give me the cover I needed for anaphylaxis at an affordable price 1cover gave me exactly what I needed with easy application

1 comment on this review

Hi Megan,

We like to think we're different from other insurance companies, so thank you for such kind words.

I’m glad you found the policy to be good value and that you are happy with the service we provide. It's always encouraging to hear positive feedback.

Thanks for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
13 November 2018, 12:07 PM

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The Australian based staff were informative, caring and prompt with their actions. There was about a 4 hour delay in arranging the payment for medical services through a local agent in Bali, which is understandable but slightly took the glow off what was otherwise very good service.

1 comment on this review

Hi Russell, thank you for your review. We're pleased to have been able to assist you during this medical incident and will forward your feedback to our First Assistance Team. Wishing you a speedy recovery! Kind regards, Sarah, Customer Service

Reply from Zoom Travel Insurance representative
12 November 2018, 10:55 AM

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I have been trying to put in a claim for a suitcase that was damaged and no longer usable from an international flight, insureandgo want a receipt for proof of purchase and quotes for repairs making this a very difficult and time consuming process. At this point in time I would not recommend insureandgo we are very disappointed

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Warning to all Americans and visitors to Australia. QBE travel insurance for Qantas is a farce. They do not even deserve a one star! I was unable to take a trip due to my mom being in the ICU. I submitted all the necessary documents. Reason for denial..Relative(s) is limited to a relative of yours, or of a member of the travelling party, who is resident in Australia or New Zealand. It means a spouse, defacto partner, parent, parent in-law, daughter, son, daughter-in- law, son-in-law, brother, sister, brother-in-law, sister-in-law, grandchildren, grandparent, step-parent, step-children, fiancee or fiance, or guardian. I am traveling from abroad and obviously my mom is not from Australia or NZ. So why even try to sell travel insurance to me ? Thieves! They just want to make a buck off of you!

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Booked a cruise just after Christmas for me and my wife and our two friends in May. Unfortunately due to unforeseen health problems one of our friends was admitted into hospital due to heart problems and our two friends were no longer able to travel. After taking out $1500 in travel insurance we assumed that the cost of the cruise for the two friends which amounts to around $3000 would be refunded. After 7 months of back and forth and countless doctor reports Cover-more rejected our claim and never received any information why this decision was made. After losing almost $4500 more expenses will be adding up due to hiring a solicitor and other expenses involved in taking this further. If you're considering Cover-more I highly recommend you go with a more legitimate and more professional company.

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