Travel Insurance Reviews

Long story short, everyone was forced to get insurance for Thailand, why? incase they contracted covid and needed to go to hospital. So guess what, I got covid and went to a covid hospital. I put in almost all of my expenses and to my absolute surprise, THE CLAIM WAS REJECTED. Somehow getting admitted isn't covered???????? I mean the PCR tests were a maybe but getting damn ADMITTED to hosptial isn't covered?!?!?!? escalated it to their complaints and the decision was not over turned. Pathetic. Will be going further with this as it's the sole reason people were forced to get insurance. DO NOT CHOOSE ONE COVER!!!!!

Allianz sold me a policy for a one year comprehensive multi trip policy for $ 850
No one could have expected the Pandemic and I held the same idea that an insurance company could within reason exclude such a catastrophic event.
What is unusual and very unacceptable is that Allianz through its self owned Agent WORLD CARE offered to reinstate the policy I bought at the end of the Covid Emergency.
But this is the sticky part. Although they made the promise to reinstate they 'suddenly' developed a 'niche' where NO new policy existed and therefore my existing policy which the understood to reinstate could no longer exist.
This is the conundrum I'd prefer anyone else did not have to face.
I have completed the first two legs of my fare away from my departure point which was Johannesburg to Melbourne and now cannot get back without the insurance company stepping n on my side.
Instead of taking care to protect the interests of a 69 yo client who has insured many times before without claim, in this instance the Insurer ALLIANZ chose to repudiate the claim on no particular grounds other than they 'ceased offering this product' and instead declined to offer the client an option to recover their flights.
This repudiation of responsibility is clearly outrageous.

Cover-More is happy to take your money. Just don't expect to be able to contact them if you have a claim or need to speak with someone.

Calls to their customer service go unanswered or are disconnected after waiting on hold for up to 2 hours.

There is no use in having insurance if you are unable to claim when the time comes.

You are literally paying for nothing.

The worst insurance company, do NOT get travel insurance through AIG.
Why pay $120 for insurance to not be covered for the fault on Jetstars behalf.
This company couldn’t help me. Waste of your time and money. Non speaking English phone consultant, waited on hold for 37min. The consultant was no help what so ever, it was if she was against me and not working with me to assist in claiming the extra $1525 I paid for flights with a different air line.
Save yourself the money and go through a reliable company who covers flight changes.

I wish I would have read the reviews before I purchased this insurance. My travel companion became infected with COVID and I developed a chronic cough just before the trip. We couldn’t travel in these conditions. AIG ask us to submit a doctors note. Did that. They (in violation of Hepa) stated that this was not enough information. They wanted my doctor to submit my diagnosis and treatment information. Did that. Well they disapproved my claim because my loss occurred 2 days before the trip. This doesn’t make any sense at all. I called the claim agent to discuss this. She told me to submit more documentation. There is no more documentation that can explain getting too sick for the trip prior to the trip. I asked to speak with a supervisor because she couldn’t give me any reasonable information. She said there was no supervisor available. (Liar) I hung up and called again and spoke to a more knowledgeable representative (John). He was very polite and professional. He advised me to submit a letter of appeal. Long story short, I still don’t have a refund for my hotel and flight from this insurance company. I’m sure that if I file an appeal with them it still won’t work. They are just common theives.

I havent got to picking an insurer.
very frustrating trying to get a quote after making an account. Now trying to leave a review, more frustration, no no no no no no no

I had a broken finger while travelling. I spent over $500 in consultations, exams and rehab. I have supplied all documents, it's been 6 weeks and I still have no response. I have been on hold for over 5 hours and have sent over 20 emails. It's been a nightmare, they have no customer service! I feel tired and defeated.

Tried to move policy dates, several emails, no response. Tried to cancel, need to email.
Do not use this company.
I should have read some reviews before buying.

The worst insurance company, do NOT get travel insurance through AIG.
Why pay $120 for insurance to not be covered for the fault on Jetstars behalf.
This company couldn’t help me. Waste of your time and money. Non speaking English phone consultant, waited on hold for 37min. The consultant was no help what so ever, it was as if she was against me and not working with me to assist in claiming the extra $1525 I paid for flights with a different air line.
Save yourself the money and don’t go through this company like me.

I had a finger fractured while overseas. I have made claim 30 days ago. I have called and emailed many times. the website says the claim session of the website is having issues and suggest people call or email. I have been on hold calling internationally over 4 hours and still no response. I have emailed their assistance (the email suggested) more than once and still no response.

Fast claims (I've been using fast cover for over ten years and only had to claim once) but when I did it was very easy and the customer service team is very helpful

Thanks fast cover!

It is my first year with Buget Direct (BD) when I was so nageived believing on TV advertisement to say how wonderful this insurance company is.

I am so disappointed of my recent experience with BD's customer service team because I was involved in car accident which was not even my fault as other driver reversed and hit my car on the driver side rear panel. When I contacted the BD to report my incident, I didn't feel they have given me the support I should be receiving. I spoke with few customer service officers (CSO), all they were interested in the excess payment not my accident. They said they will only review my case after I paid the excess, eventhough the accident was not my fault and I have a dash-cam footage and a witness. Didn't show any interest in the evidences at all.

BD is not as they said on their website that "You do not have to pay an excess if you have a no fault accident."

My claim has not been resolved since December 2021 as I am disputing the liability and insurance excess.

I noticed that BD has punished me by increasing my policy premium and dropped car rating from 1 down 3, when my case is still my review stage.