Travel Insurance Reviews

My claim was processed with ease and no complications. The process was clear, informing me exactly what was required for my claim to be considered. I received a response within less than 10 working days. Whilst I was unable to speak with a representative all email communications were always answered. I highly recommend insuring with 1Cover.

Chris was amazing at following up & being patient with me with my claim during Covid. Chris was very thorough and made sure I was always informed of what was happening. Would highly recommend zoom and use again because of his service and support

I bought a rental car policy from this company and it was 1/3 the price that the rental company was going to charge me ($500 vs $1500) and covered more (the accident I ended up having would not have been covered by the rental company). I submitted my accident claim ($2500 worth of damage) and it was approved within 2 weeks! So glad I went with this company.

We use 1Cover frequent traveler insurance every year, this year we had a huge weather delay for 3 days which cost us a significant amount in lost pre-paid accommodation and also airport transfers. I was interested to see how 1cover handled this and if it would be the typical insurance nightmare. Much to my surprise, I summitted the claim online, added the documents required and a few days later received the approved claim, no asking for more info, no trying to wiggle their way out of it or the typical if's and buts of an insurance company. Super happy with our first claim with 1cover and will continue to buy travel insurance from them for sure.

I had to change flights within Australia due to Emirates temporarily suspending operations at some major airports in Australia, for "operational reasons" as per Emirates announcement. My claim for the additional cost of changing the flights was rejected by labelling Emirates’ decision as COVID-related. Well then currently anything and everything is COVID-related. This was an unexpected event as Emirates continued to operate throughout 2020.

Please be mindful of this when buying a policy with SCTI. How convenient for a travel insurer nowadays to change policies and find excuses to reject claims. I would have expected a more sensible resolution of the matter.

Having cracked my tooth in France in the middle of a pandemic, it was a relief when 1 Cover efficiently processed & paid my claim with little fuss. Thank you

I put a claim in after 7 years of paying premium for a canceled flight and associated costs. After 2 weeks claims got back to me saying read small print! No. So in my mind no point in having this travel policy at all. Don't purchase.

I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they are a cheaper choice. Unfortunately while in Peru I had all of my most important personal belongings stolen from my accommodation. Although many of the items were completely irreplaceable, I had some small peace of mind knowing I had travel insurance. I was wrong to let this give me any peace of mind. Never in my life have I ever experienced such poor customer service. I experienced huge delays in responses to my emails (sometimes months), they spelt my name wrong, they requested documentation for a medical condition which I did not have and was not claiming for which later turned out to be another careless mistake made by the claims officer, part of my offer was calculated using the incorrect currency, my phone calls were completely ignored on multiple occasions and worst of all I was offered as little as 25% cover for my items. I would have been better off saving the money I spent on insurance. They also dragged my claim out for well over a year. If you actually want to be covered when you travel I would strongly recommend against TID!

When my car was written off by a drunk driver Budget Direct literally tittered with happiness when they told me I wasn't covered under my 'uninsured' clause because the drunk had insurance even though her company disowned her and left me high and dry. The Budget Direct claims manager then tried to tell me that being hit by a drunk who ran a give way sign versus me hitting a kangaroo at night on a country road was essentially the same claim. Awesome, thanks guys.
Moved to RACV.

In 2019 my husband & I were in Switzerland - 1 month into a 3 month European trip - when he became critically ill after contracting endocarditis and required open heart surgery. The service and support provided by SureSave every step of the way was exemplary - they couldn't have done more. They covered every cent of our medical expenses, which exceeded $300,000 and also refunded all of our $10,000 in unused hotel bills and travel expenses. Highly recommend.

Really poor experience with this travel company. They refused to cover my flight and still charged me for the premium even though I never left the country as Australia issued a do not travel ban!!!

I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they are a cheaper choice. Unfortunately while in Peru I had all of my most important personal belongings stolen from my accommodation. Although many of the items were completely irreplaceable, I had some small peace of mind knowing I had travel insurance. I was wrong to let this give me any peace of mind. Never in my life have I ever experienced such poor customer service. I experienced huge delays in responses to my emails (sometimes months), they spelt my name wrong, they requested documentation for a medical condition which I did not have and was not claiming for which later turned out to be another careless mistake made by the claims officer, part of my offer was calculated using the incorrect currency, my phone calls were completely ignored on multiple occasions and worst of all I was offered as little as 25% cover for my items. I would have been better off saving the money I spent on insurance. They also dragged my claim out for well over a year. If you actually want to be covered when you travel I would strongly recommend against TID!