Travel Insurance Reviews

Highly recommend 1Cover to anyone considering travel insurance. Their customer service is fantastic and great value for money.
Unfortunately we did have to make a claim but this was no problem with the claim being reviewed and paid with 7 days.

1Cover A+++

Unfortunately I had an accident whilst overseas, thankfully 1Cover made the whole process from my hospital costs, additional hotel and flight costs and other out off pocket expenses a stress free process. They took extra steps to ensure that I got home safely and as I was travelling solo I am extremely grateful for their diligence and care. The claim process for my out of pocket expenses was also reimbursed in a timely manner. I was impressed with the professionalism of all staff I spoke to and in particular Toka from the NZ office as he helped me through the whole process. I highly recommend 1Cover.

The claims process is a nightmare. Every contact was initiated by me. I sent the required documentation with the original claim and got a reply stating I would be contacted within 10-15 days. Eventually, I rang them and was told more documentation was needed. Why didn't they email me and ask for this??? So I sent it through, and waited, and waited. Again I rang to see how things were going, and was told more paperwork was required. I emailed it again, and waited some more. Eventually, I rang and said it had been 2 months, and I was going to report them to the Insurance Ombudsman. My claim was finalised pretty quickly after that. I've used Insure & Go several times in the past, but never had to make a claim. I will not be using this company again.

1cover whilst overseas advised we could claim a new flight cost due to a cancelled flight. We have now submitted the claim and Icover are saying not covered. Poor form.

Our experience from the first call to purchase our Travel Insurance to when we unfortunately had to make a claim due to an accident was EXCELLENT. Each time I phoned I spoke with a different staff member and they were all able to answer my questions and were easy to talk to. The claim was completed very quickly and efficiently. We are very happy customers and when we travel again, we will be definitely happy to go with Zoom.

Just sharing my experience with 1Cover as I’m pretty sure a lot of people out there use them, and hopefully I can help someone in the same scenario I was put in. Planned a camping trip away with family and friends, roughly a 7 hour drive from home. So for comfort I hired a mid-sized suv from europcar and purchased 1cover for rental excess just in case, picking up the rental a day before leaving home, purchasing the cover on site. Here’s a copy paste of what had happened: Based on the information provided to us, we understand that on your way back from a camping trip on 18 August 2019, your rental car struck a kangaroo causing damages to the front left-hand side of the vehicle. As a result, you have been charged by Europcar for the damages to the rental car. We note that you have picked up your rental car on 15 August 2019 at 03:07 PM (AEST) and your policy was purchased on 15 August 2019 at 03:16 PM (AEST). Your claim is for the cost of the repair for the rental car. There is provision within your policy to claim for Rental Vehicle Insurance Excess, however there are also definitions, exclusions and clauses within your PDS which outline the times when we are able to pay a claim and when we are unable to. With this in mind, we kindly refer you to pages 47-48 of the PDS which outlines the cover available for Rental Vehicle Insurance Excess: This wording is important as your policy does not provide cover to the damaged vehicle if the policy was purchased after you have left your departure point. As you have purchased your policy after collecting your rental vehicle, which is after leaving your departure point, this circumstance is not a coverable event under the terms and conditions of your policy. This means we are unable to assist you on this occasion. Soooooooo...pretty much I was told by a Jayson, a travel claims consultant, that “we can’t help you”. Wow so I just paid the rental company $5,500 to be told by Jayson, the cover you purchased was 10mins after you paid for the rental vehicle!?! Okayyyyyy. And??? So he was of no help whatsoever, Didn’t want to even hear me out. Was stuck on the words “sorry we can’t help you”. Jayson wouldn’t let me speak to his supervisor or anyone that had authority over him. So I lodged my complaint, copy pasted below. To whom it may concern, Today I received a call from 1cover, telling me that they’re unable to pay my claim as my policy was purchased 10mins after the rental company charged my card for the vehicle stating “we will not pay if cover is purchased after your departure”.Fair enough, surely this is to stop the people that do wrong and take up a policy afterwards. Given a 10min window from payment of rental vehicle and purchase of no cover, to be told “we can’t help you”. What a total joke, anyone that has ever picked up a vehicle from a rental company knows it takes up to 30mins before you actually drive off the premises. From payment being charged, card and license photocopied, worker giving you keys, card and license returned, along with all the paperwork after it’s printed, the worker then takes you to the vehicle, we both do a walk around marking off any previous damage, the worker then answers any questions about how to work certain features of the vehicle/ where certain open / close buttons may be. Then there’s starting the vehicle and warming it up for a few minutes. All this while I’m on my phone taking out a policy with a company that doesn’t cover me as apparently I left the premises as soon as payment was made to the rental company.As you can see this is a silly matter that now I’m left out of pocket $5500 and whatever 1cover also charged. Regards And here is what the wonderful lady Katie, a complaints officer from 1Cover had to say... I am pleased to confirm that we have overturned the original decision to deny your claim for Rental Vehicle Excess, this is on the basis that we understand you had not yet departed the rental agency at the time of purchasing your policy. Please note that the maximum amount payable under Rental Vehicle Excess is $5,000. I have submitted your payment and you should receive this into your nominated account within 10 business days. Please see the attached confirmation, the total amount settled is $4,800.00 (after your $200 policy excess is deducted). I trust this resolves your complaint; however, if you have any further queries or concerns please do not hesitate to be in contact. Kind regards, Katie (removed surname) Complaints Officer What a star, she made my day on that Friday. And also a shoutout to the lovely Carly, a Complaints Officer also from 1cover for her outstanding communication. So to sum it all up, just be aware of the conditions that are in place for the cover you choose. As for me, it could have been way worse. But I will definitely use 1cover again in future. And a thank you to whoever had read my 890 word review today!!!

1cover have been fantastic from the initial call. They were very concerned about our injured son and got us home on the next available flight so he could be treated in Aus. They called us a week later to check how our spn was. The claims process for our holiday being cut short was easy and 1cover always stayed in contact with us.

I received prompt communication and assistance when submitting my claim. The claim was reviewed and settled within 10 days. I highly recommend 1COVER Travel Insurance.

Bought travel policy on Choice recommendation. Big mistake. Claim process for stolen baggage an absolute nightmare and still not finalised after more than three months. Will get less than half the value of my luggage, due to excessive rigidity and high depreciation.

I like most people would think travel insurance would cover you If a company you booked your hotel room through goes bust. Not the case with this company my claim was refused. I wasted money on this insurance. Next time I will look for a company that is more transparent with what is claimable and what isn't.
So if your looking for travel insurance look at other companies avoid this one!

Great value insurance cover with a friendly, empathetic, fast and relatively hassle free claims process. Highly recommended! Also very accessible when I found myself in a dangerous situation.

I broke my ankle overseas and 1Cover were excellent. They answered the phone promptly, returned calls so I wasn't paying international rates, organised business class flights back to Australia and checked on me when I was back to make sure everything was OK. Claims for expenses were incredibly easy and there were no questions asked (in the past I have had other companies say "no" and expect you to fight for every penny). Overall, the support that 1Cover provided was very impressive and I highly recommend them.