Stacy M.
March 2023
Got questions?
Frequently asked questions
How many people can I include in my policy?
You can buy a policy to include up to 10 traveller online.
Am I covered if I go on a cruise?
Yes, you don't even need to pick a cruise specific policy. Here's a top tip: Even if you're travelling in Aussie waters you still need to pick pacific.
Can I pay to reduce or cancel my excess?
Yes you can choose between the excess of $0 or $100 depending on what you choose to pay.
What additional extras are there?
You can increase your single item limit for personal effects, your rental car excess cover, Add cover for winter sports and add cover for existing medical conditions.
Am I covered if my tour company collapses?
No, they don't provide protection from insolvency.
I'm not an Australian resident- can I buy cover?
No you have to be an Australian resident.
What size moped or motorbike am I covered to ride overseas?
If you wish to be covered for riding a motorcycle as the driver or pillion passenger, you must pay an extra premium. Even if you pay the extra premium you will only be covered if the engine is less than 200cc. You also must wear a helmet, ride safely and have a valid license in Australia and the country you are riding in.
How long is their single trip cover for?
12 months.
Can I extend my policy from overseas?
Having too much fun? No problem. You can buy a new policy from overseas, as long as your old policy has not yet expired.
Do they cover for my rental vehicle excess?
If you're hiring a car whilst you're away and you don't wanting to pay a large excess should you have an accident, Australia Post will cover you up to $3,000. You can pay more to increase this if you wish.
What is their cooling off period?
15 days.
Who underwrites them?
Great Lakes Australia.
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