Aileen23
March 2013
Got questions?
Frequently asked questions
How many people can I include in my policy?
You can only purchase insurance for parties of four online. Call up American Express to see how many additional people can be added to your policy.
Am I covered if I go on a cruise?
Yes, you are covered for cruises automatically without the need of purchasing an additional add-on.
Am I covered for skiing and my equipment?
Yes! Purchasing the Winter Sports policy will cover you for up to $1,500 of ski equipment. In addition you will be covered in case of piste closure, weather and avalanche closure any for any unused winter sports costs.
Can I pay to reduce or cancel my excess?
No. You must pay an excess.
What additional extras are there?
American Express provides you with a range of optional extras such as Winter Sports Cover or Golf Cover.
Am I covered if my tour company collapses?
No, American Express does not cover for insolvency of any travel agent, tour operator, accommodation provider, airline or other carrier, vehicle rental agency or any other travel or tourism services provider.
I'm not an Australian resident- can I buy cover?
No, this policy is only available to travellers who are permanent residents of Australia unless otherwise agreed.
What size moped or motorbike am I covered to ride overseas?
American Express allows you to ride a motorbike with an engine size of 200cc or less, provided you hold a valid license.
How long is their single trip cover for?
12 months.
Can I extend my policy from overseas?
If you decide to lengthen you trip you can do so for up to 12 months.
Do they cover for my rental vehicle excess?
American Express includes cover of up to $3,000 for the excess of a rental vehicle in case of collision, damage or theft.
What's their cooling off period?
14 days.
Who underwrites them?
Chubb Insurance Australian Limited.
Where are they based?
Sydney!
I bought an annual multi-trip and had to make a claim last October. I had to jump through the normal hoops in order to submit a claim, which was tiresome but worth it in the end. I had read up on reviews prior to purchasing, so knew that I needed to report theft to authoritiies within 24 hours. But once the paperwork was done, Amex paid up promptly. The customer service was friendly and helpful. Not the cheapest, but when it comes to insurance it's worth paying extra for reputable brand.