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Columbus Direct Reviews

Trusted around the world since 1988, Columbus Direct provide low cost travel insurance regardless of destination. Columbus Direct policies offer excellent value for money, tailored to the travel needs of Australian residents. Policies are available to those under 84. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assitance no matter where you are in the world. Underwritten by Lloyds of London.

Overall rating 5.9/10

Customer Experience

5.9/10
5.9/10

Value for Money

6.1/10
6.1/10

Claims Experience

4.9/10
4.9/10
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Great value and great service

Review by Sheryl | 25 May 2016, 11:44 AM | 0 comment

I have used Columbus for all the overseas trips I have made for years and the price has always been o... Read more

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Very bad experience with Columbus Direct

Review by Menendez | 17 May 2016, 09:47 AM | 1 comment

Purchase twice this insurance. Of course when your trip goes right everything is perfect as you don´t... Read more

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Columbus Review

Review by Ruth | 19 March 2016, 15:49 PM | 0 comment

Not obvious when purchasing Worldwide insurance that it didn't include USA and Canada. However wh... Read more

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No response to my email.

Review by Chris Edwards McKay | 11 January 2016, 16:50 PM | 0 comment

Sent email to ask a basic question as to whether I need to inform them each time I go away for a mult... Read more

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They are still processing a simple claim 5 months l...

Review by maddy fricker | 02 October 2015, 12:09 PM | 1 comment

I called the company the day after we were travelling Canada and we had all of our ski and snowboard ... Read more

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Travel Insurance made easy

Review by Ze Marques | 22 September 2015, 19:36 PM | 0 comment

For the last 8 years or so we have been using Columbus Direct. We found it through a friend and haven... Read more

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I'd use Columbus Direct again

Review by BillD | 07 September 2015, 16:48 PM | 0 comment

Good value, right level of cover, covered for skiing. Was cheaper than taking the car rental company... Read more

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Columbus Travel Insurance. Excellent value and very...

Review by Clifford Plumpton | 13 August 2015, 15:46 PM | 0 comment

Very easy to buy insurance online; very good value when compared to other insurers. Fortunately didn'... Read more

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Awesome

Review by Jodie Mobbs | 10 August 2015, 17:57 PM | 0 comment

I always use Columbus Direct , great prices and very friendly staff on the few occasions I have calle... Read more

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Claiming not a great experience

Review by Rohan Cooper | 10 August 2015, 19:48 PM | 0 comment

Signing up for the travel insurance was reasonably easy, but the claims experience was another matter... Read more

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Great service, great price

Review by Minnie436 | 04 August 2015, 12:26 PM | 0 comment

I've used Columbus Direct for several trips now. Prices are super-competitive and when I've had claim... Read more

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Travel insurance for three people.

Review by Rachael Jefferson-Buchanan | 30 July 2015, 11:07 AM | 0 comment

Excellent service overall. There was an opportunity for good discussion of our family needs, and I fe... Read more

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Columbus Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 8 people.

Am I covered if I go on a cruise?

Yes, however, it's important that you select a destination area that covers the international waters your ship may be travelling into. For instance, if your cruise takes you around the East Coast of Australia, the destination area of your policy will likely need to be 'South Pacific', even if the boat only docks in Australian ports. Your policy will then provide cover in case you need medical treatment or need to be repatriated from the ship while it is sailing in international waters. However there will be no medical cover while you're in Australia (ie ashore or at a port whereby Medicare services apply).

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $20 million cover for overseas medical expenses plus ski equipment, ski pass cover, piste closure cover, avalanche delay cover and off piste skiing.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Columbus Direct will cover up to three dependent children (aged 2-18) and up to two dependent infants (aged 0-1) free when they travel with their parent or grandparent (dependents must not be in full time employment, and must be travelling with you).

Can I pay to reduce or cancel my excess?

No, Columbus Direct does not offer a buy-out option

What additional extras are there?

Columbus Direct offers 24 hour emergency medical assistance.

Am I covered if my tour company collapses?

Columbus Direct doesn’t provide protection from losses arising from the failure of a travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

You do not need to be an Australian citizen or permanent resident to buy this policy; 
you are just required to have lived in Australia for the past three months.

What size moped or motorbike am I covered to ride overseas?

Columbus Direct will cover you for an engine size of 125cc (provided you wear a helmet).

Can I extend my policy from overseas?

No, you cannot extend your policy from overseas. 

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London

What's their cooling off period?

19 days

Where are they based?

Sydney!

FOUR FAST FACTS

Under 84
Under 69
60 days
$750 per item limit
or
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