I put a claim in after 7 years of paying premium for a canceled flight and associated costs. After 2 ... Read more
Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return call... Read more
I have sent 2 emails to customer service asking to amend my travel insurance, one on the 17th of Apr... Read more
We used Columbus for a four month trip to Europe last year. During the trip we experienced several pr... Read more
I used Columbus Direct for my holiday. I had an accident and broken a limb. At first they were being ... Read more
I had the misfortune of having to cancel my flight and rebook due to Qantas not being able to get me ... Read more
I have used Columbus for all the overseas trips I have made for years and the price has always been o... Read more
Purchase twice this insurance. Of course when your trip goes right everything is perfect as you don´t... Read more
Not obvious when purchasing Worldwide insurance that it didn't include USA and Canada. However wh... Read more
Sent email to ask a basic question as to whether I need to inform them each time I go away for a mult... Read more
I called the company the day after we were travelling Canada and we had all of our ski and snowboard ... Read more
For the last 8 years or so we have been using Columbus Direct. We found it through a friend and haven... Read more
Policies are available for up to 8 travellers online, larger group policies are available on application.
Yes, however, it's important that you select a destination area that covers the international waters your ship may be travelling into. For instance, if your cruise takes you around the East Coast of Australia, the destination area of your policy will likely need to be 'South Pacific', even if the boat only docks in Australian ports. Your policy will then provide cover in case you need medical treatment or need to be repatriated from the ship while it is sailing in international waters. However there will be no medical cover while you're in Australia (ie ashore or at a port whereby Medicare services apply).
Yes if you purchase their snow sports activity option. This policy will cover for $25 million cover for overseas medical expenses plus ski equipment, ski pass cover, piste closure cover, avalanche delay cover and off piste skiing (inside resort boundaries with a qualified guide.)
No, Columbus Direct does not offer a buy-out option.
Optional cover is available for winter sports and a wide range of other sports and adventure activities, plus certain work and volunteer activities. Pregnant travellers can apply for a cover extension to cover trips up to the 30th week of pregnancy and to include cover for childbirth and care of the newborn from week 26. (Terms and conditions apply.)
No, Columbus Direct do not cover for default of an operator.
You do not need to be an Australian citizen or permanent resident to buy this policy you are just required to have lived in Australia for the past three months.
Columbus Direct will cover you on-road automatically for an engine size of 125cc or less provided you wear a helmet and meet the licencing criteria outlines in their PDS. Optional extra cover is available for driving vehicles over 125cc on-road.
Extensions are available in some cases, subject to underwriter approval. You will need to apply for the extension at least 5 days before your policy expires.
Yes, they will cover up to $5,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.
Columbus Direct policies are underwritten by certain syndicates at Lloyd's of London. Columbus Direct Travel Insurance Pty Limited (ABN 99 107 050 582) is an Australian Financial Services Licence holder: No. 246636.
19 days provided you haven’t claimed or travelled under the policy.