Travel Insurance Reviews

I submitted a claim over 6 months ago, and I am still waiting on my reimbursement from all my stolen apparatus. The staff are lovely over the phone, however they are dictated to behave in strict structural mannerisms by the Allianz hierarchy. They will find any loop hole to depreciate the value of your items, and in my case, completely eradicate the items off your claim for unfair reasons. I had proof of my brand new stolen iPad (amongst other things), with a receipt, however they declared the receipt was not sufficient proof as the top of the receipt was missing, and it was impossible for me to locate the original buyer (as purchased off gumtree) to request the full receipt. I had the IMEI blocked for my iPhone 5, and confirmed by my phone company, with other documents that I owned the iPhone 5, yet they declared the IMEI is still unblocked and that I needed more proof. I sent so many emails proving these items belonged to me, and I would always get responses that there were missing documents, or they hadn't received them. I had to speak to a different staff member every time (over 10 staff members), and inevitably every time I was put on hold for a period of time so they could 'familiarize' themselves with my case, and still had little idea of my situation. Allianz, as I have heard from various other people as well, will find any grey areas so that they don't have to pay you out, and if they are persistent enough, the aim of their game is to get you to give up so that nil reimbursement is payed out. They are a snidey, selfish, money-guzzling, tyrannical organization and without doubt, will leave you in financial debt with less that you were guaranteed.

Like other, they are quick to take the premium but difficult to make claims. We had flight delayed on our last leg of travel causing us to miss connector flight. Provided letter from airline explaining delay, but claims keep asking for details and advise our claim is not covered based on subjective policy wording. Have used 1Cover in last 2 trips, will never gain with them.

I pay for travel insurance and an accident made me miss my flight....now after 5 months I am still waiting....they are fighting me tooth and nail not to pay out. If you phone them you are waiting for hours to even talk to someone. Then you are passed around to everyone and then nobody knows what's going on. Thanks to them I will never fly Virgin again.

AIG provided me with great coverage on travel insurance when I went overseas. Their customer service was excellent when I signed being able to answer all my questions I had regarding my trip and the insurance they provided me.

Very easy to buy insurance online; very good value when compared to other insurers. Fortunately didn't need to make a claim so can't comment on the claims experience but plenty of information provided.

I paid iTrek $700 for a long trip around the world. Once I got through they excellent sales team, everything turned pear shaped. Instead of insurance I seem to have had:

a) emails bouncing because their official confirmation letter has wrong email address
b) emails ignored when re-sent to another address provided
c) every call to ask about claims requires 30-50minute wait
d) once claim sorted and sent in with proper paperwork, told 10 day turnaround. Now ignored now for a month and no correspondence
e) the "claim status" website doesn't even work and you cannot login

HOW ARE THE REVIEWS SO HIGH? Still hoping they can sort things out, but dwindling hope.

Signing up for the travel insurance was reasonably easy, but the claims experience was another matter. I ended up wondering why I had bothered making a claim. It was not worth it after all the deductions and excesses were taken out.

I always use Columbus Direct , great prices and very friendly staff on the few occasions I have called them. Luckily I have not had to put in a claim.

I've used Columbus Direct for several trips now. Prices are super-competitive and when I've had claims (twice) they've been handled efficiently and promptly. That's why I'm staying with them for my annual trips policy.

Choose the wrong check box. Contacted Sally at Fast Cover and she was very helpful. In fact I was given a $30 refund. I have already given details to one of my workmates.

Wife and daughter injured in UAE. Took them to to hospital for check up. $500 out of pocket including medical report back in Sydney ($150).

QBE took 6 months to process. Final refund $150!

Consultants indifferent and arrogant attitude.

Absolute disgrace.

Took out travel insurance with Downunder (Allianz) and was hospitalised in Tokyo, $5,000 in costs and the claim was knocked back, saying it was a pre existing medical condition! Be wary guys, you dont always get what you pay for.