Allianz Travel Insurance Reviews

I would advise not to ever get this insurance. They will not work with you and always point you back in the direction of the company you purchases from. This is how they wash their hands of paying you. I wish I could get the word out more about how bad this company is. The fact that a well know company like ticket Master refers you to them is even worse.

The worst company ever. Do Not join with them. I had a health insurance policy with them once and I was Not happy with their service at all, so i have joined with someone else and quit from Allianz Global Assistant Australia and i have asked for a refund from them(Allianz Global Assistant Australia), because i have already paid to them for the whole year. So after that i have called my new health insurance company to active my new health insurance policy and they asked me, my previous Policy transfer document from my previous health insurance company( Allianz Global Assistant Australia). Then again i have contact Allianz Global Assistant Australia and told them what my new health insurance company asked me and then i asked for the Policy transfer document from Allianz Global Assistant Australia. Hey guys so guess what they have that told me..., The Allianz Global Assistant Australia told me that, in order to release my Policy transfer document, i have to sacrifice my refund and lodge a refund cancelation request and then they(Allianz Global Assistant Australia) will be able to release my Policy transfer document. That is bloody ridiculous. Hey everyone i’m telling you again Do Not join with them(Allianz Global Assistant Australia).

under no circumastances should any one by travel insurance from this company as they do noy pay .
They are the best company for getting your money and also not paying out on claim submitted .

DO NOT BUY A POLICY FROM ALLIANZ. Even when they offer coverage for an event, they have an exclusion clause that allows them to deny the claim. My policy plainly states that we had coverage for being quarantined. My wife and I both were forced to quarantine, and the airline would not allow us to fly.

In exclusions Allianz then states they do not cover anything during an epidemic. You better read the exclusions in the policy -- even though they say they offer coverage for specific events they have a massive list of exclusions to prevent them from paying the claim. Run from this company!

This company will do everything it can not to honour your claim, with the most confusing and repetitive time wasting and form filling exercise in the hope that you will give up so they can keep your money.

Their practices are a borderline SCAM and I emplore you to stay well clear of them.

I'm also surprised Aer Lingus use them as it is damaging their reputation being associated with this awful insurance company.

I had to cancel my trip to Missouri. The flight was under $300 & I have supplied required paperwork. It’s delay after delay. I don’t believe they ever had any intention of reimbursement.

Cancelling due to Covid 19 is not covered, epidemics and pandemics are not covered. VERY VERY little is actually covered. Don't waste your time and money with this company.

The worst company ever. Our nation is in a pandemic, all travel shut down by President. They STOLE all our money, plus the insurance money. SHAME ON ALLIANZ.... Will not even work with people. Their employees are robots and say the same thing. NEVER buy from them.

Viking gave us an option to cancel our May-June Rhine River Cruise to help save lives. Allianz informs us through AAA they will not refund policy cost for which they have not realized a loss; but will give us a credit that can be used during the next 12 month. Don't know if AAA received a commission from Allianz to refer us to them. Don't know if we can take a cruise within a year. Will recommend AAA never use or refer Allianz again and will rate Allianz a zero on every forum I can.

None of us can control when a global pandemic happens and we are not allowed to travel due to government restrictions, company cancellations and quarantines. Yet this company denies saying "policy does not cover epidemics". It's not an epidemic, COVID-19 is a global pandemic and there is a difference between the two. Through no control on my part on not being able to travel, I'm out of a lot of money because I picked a travel insurance company that refuses to pay out any claims.

I had an accident and have to use a wheelchair. The company didn't provide any assistance at all! Medically a nurse had me 2h on the phone yelling at me and saying that I should be very incompetent if I can't move around on crutches (both legs injured)They refused to help me to get an earlier flight after my original one was delayed until next day - all of this knowing that I need mobility assistance (of course after a guy yelled at me and literally said "you keep quiet, you are not allowed to speak until I don't say so" They provided zero assistance and made everything go from bad to worse!!!!! Never ever again I’ll do business with them - not a single person here was respectful They rejected the case after receiving all documentation and not even inform me (no reason explained) Btw - this was all through the emergency line (that according to them take 24h to solve any case - Seriously, 24h for emergency!)

Worst travel insurance company. They sent around an 'investigator' who insisted he come to our home. He was intimidating and a bully.