Allianz Travel Insurance Reviews

DO NOT BUY A POLICY FROM ALLIANZ. Even when they offer coverage for an event, they have an exclusion clause that allows them to deny the claim. My policy plainly states that we had coverage for being quarantined. My wife and I both were forced to quarantine, and the airline would not allow us to fly.

In exclusions Allianz then states they do not cover anything during an epidemic. You better read the exclusions in the policy -- even though they say they offer coverage for specific events they have a massive list of exclusions to prevent them from paying the claim. Run from this company!

This company will do everything it can not to honour your claim, with the most confusing and repetitive time wasting and form filling exercise in the hope that you will give up so they can keep your money.

Their practices are a borderline SCAM and I emplore you to stay well clear of them.

I'm also surprised Aer Lingus use them as it is damaging their reputation being associated with this awful insurance company.

I had to cancel my trip to Missouri. The flight was under $300 & I have supplied required paperwork. It’s delay after delay. I don’t believe they ever had any intention of reimbursement.

Cancelling due to Covid 19 is not covered, epidemics and pandemics are not covered. VERY VERY little is actually covered. Don't waste your time and money with this company.

The worst company ever. Our nation is in a pandemic, all travel shut down by President. They STOLE all our money, plus the insurance money. SHAME ON ALLIANZ.... Will not even work with people. Their employees are robots and say the same thing. NEVER buy from them.

Viking gave us an option to cancel our May-June Rhine River Cruise to help save lives. Allianz informs us through AAA they will not refund policy cost for which they have not realized a loss; but will give us a credit that can be used during the next 12 month. Don't know if AAA received a commission from Allianz to refer us to them. Don't know if we can take a cruise within a year. Will recommend AAA never use or refer Allianz again and will rate Allianz a zero on every forum I can.

None of us can control when a global pandemic happens and we are not allowed to travel due to government restrictions, company cancellations and quarantines. Yet this company denies saying "policy does not cover epidemics". It's not an epidemic, COVID-19 is a global pandemic and there is a difference between the two. Through no control on my part on not being able to travel, I'm out of a lot of money because I picked a travel insurance company that refuses to pay out any claims.

I had an accident and have to use a wheelchair. The company didn't provide any assistance at all! Medically a nurse had me 2h on the phone yelling at me and saying that I should be very incompetent if I can't move around on crutches (both legs injured)They refused to help me to get an earlier flight after my original one was delayed until next day - all of this knowing that I need mobility assistance (of course after a guy yelled at me and literally said "you keep quiet, you are not allowed to speak until I don't say so" They provided zero assistance and made everything go from bad to worse!!!!! Never ever again I’ll do business with them - not a single person here was respectful They rejected the case after receiving all documentation and not even inform me (no reason explained) Btw - this was all through the emergency line (that according to them take 24h to solve any case - Seriously, 24h for emergency!)

Worst travel insurance company. They sent around an 'investigator' who insisted he come to our home. He was intimidating and a bully.

Using their fine print they tried to not pay out my claim due to a missed connection flight. I found a small loop hole in their clause which forced them to pay out. Took a while though.

Spoke to Allianz before agreeing to the expense, they still found a way to not pay out. All I can say is the policy is very very carefully worded to exclude every possible payout.

The most unsupportive Travel Insurers I have ever dealt with. I had the unpleasant surprise of their time frame build up. If you are expected to submit more documents to support your claim expect another extra 10 business days from the date of your recent documents sent.