Allianz Travel Insurance Reviews

I had an accident and have to use a wheelchair. The company didn't provide any assistance at all! Medically a nurse had me 2h on the phone yelling at me and saying that I should be very incompetent if I can't move around on crutches (both legs injured)They refused to help me to get an earlier flight after my original one was delayed until next day - all of this knowing that I need mobility assistance (of course after a guy yelled at me and literally said "you keep quiet, you are not allowed to speak until I don't say so" They provided zero assistance and made everything go from bad to worse!!!!! Never ever again I’ll do business with them - not a single person here was respectful They rejected the case after receiving all documentation and not even inform me (no reason explained) Btw - this was all through the emergency line (that according to them take 24h to solve any case - Seriously, 24h for emergency!)

Worst travel insurance company. They sent around an 'investigator' who insisted he come to our home. He was intimidating and a bully.

Using their fine print they tried to not pay out my claim due to a missed connection flight. I found a small loop hole in their clause which forced them to pay out. Took a while though.

Spoke to Allianz before agreeing to the expense, they still found a way to not pay out. All I can say is the policy is very very carefully worded to exclude every possible payout.

The most unsupportive Travel Insurers I have ever dealt with. I had the unpleasant surprise of their time frame build up. If you are expected to submit more documents to support your claim expect another extra 10 business days from the date of your recent documents sent.

Will never use again- do NOT TRUST- could not use the online portal despite weeks of attempts. My fear is- what if this was a real emergency (not a medical claim)? What if I needed to be taken to a hospital and have the insurance operate stright away? I do not trust them.My experience in more detail:I paid for the policy through Teachers Health. I then got my certificate of insurance from Allianz Global.After some emergency dental treatment in Thailand, tried the ALLIANZ online claim porta. It didn't work on any of my devices,Thought it might be my i-pad, so I tried my laptop (still no luck)registered my policy and let me proceed through stages:
1: Your details
2: Trip Details
3: Would not allow me to select in drop downmenu.

I sent about 10 emails, only 2 replied to. Got home and have been trying on my desktop (with different browsers etc) many, many times. Called them, in the morning and was advised by {name removed} (who was very nice and apologetic) that her supervisor, {name removed} -told her the 'system was down' and they had only been alerted to this at that point (even though I have been trying for weeks). This is when I really realised that they were giving me the run around. A huge company like this has only been alerted to the portal not working that day? B.SI was sent a 9 page claim form to fill out. That's all well and good- I understand insurance companies need to prove the legitimacy of claims. I just want to know why my policy number would not work online.I was told to try again later that afternoon. Which I did, and it still didn't let me pass stage 3 on the portal. I called up and once again explained my situation. (I wish I had got the rep's name. He was very confident and well versed in the content of my claim but could not actually give me reasons why the portal was not working for me.) I was told by the representative that he wasn't in I.T so he didn't know why it wasn't working. I asked if there were many policies that couldn't get past the third question and he stated that there are just some numbers that the 'system doesn't like'. He explained more about the policy claim- which was good but then - get this- he told me the IT guy was listening and came to whisper in his ear that the portal was now fixed, and that I should try, I did- and it din't work. Tried again this morning- and decided that I will let other people know about this dubious practice of not allowing some claims to work on the portal.

Following an accident in Beijing which required surgery and hospitalization for 11 days before repatriation back to Australia all I can say is that the Allianz medical Team were sensational. They were available 24 hours a day to assist with suggestions, interpretations, translations etc. Without their assistance life would have been a far greater nightmare than it was. I cannot thank the team enough and would recommend Allianz to anyone seeking travel insurance. On return to Australia the additional claim process was very straight forward, easy and prompt. Congratulations on the provision of a great service!

Have tried many travel companies and have been happy. This is the first time going with Allianz. Big mistake. Will never do it again

Force majeure for not needing flight. Told to cancel flight to process claim. Cancelled flight then after waiting two months was told no reimbursement would be issued. Ticket and premium lost.

If you are shopping around for travel insurance that actually covers, don't get sucked into claims by Allianz! Do not recommend to anyone

Horrible to deal with! Countless calls and talking to uneducated people it seems. Don't bother with this company. Its only paper you will get! No service, no support even if you are stuck in the middle of nowhere!

We had a horrible experience claiming for medical expenses. It involved over 10 phone calls and countless emails. The harassment for information was disgusting. When I complained I was told that they provide to over 100 different companies so even if I didn't go direct I was pretty much stuffed.