AIG FAQ's
How many people can I include in my policy?
You can only purchase insurance for parties of two online. Call up AIG to see how many additional people can be added to your policy.
Am I covered if I go on a cruise?
Yes, you are covered for cruises. If you are travelling on a domestic cruise, you can take out the Bronze Plan, because you may be able to access overseas medical cover. If you are travelling on a cruise liner in the South Pacific, you can also take out the Bronze Plan, while cruises to other worldwide locations will require international travel insurance for the specific port of departure.
Am I covered for skiing and my equipment?
Yes! AIG covers for skiing and will pay the necessary cost of hiring replacement up to the amount of $100 single and $150 family policy. Any claim must be supported by receipts.
Are kids covered for free?
Yep! You can take your kids along on your next adventure and insure them under you policy provided they are under 25 and not in full time employment.
Can I pay to reduce or cancel my excess?
You can remove the standard excess of $100 for international travel by paying the excess eliminator. Payment of an additional $15 per policy or $25 for Annual Multi-trip plans can remove all excesses on claims on all Plans.
What additional extras are there?
AIG offers a 24/7 travel assistance service to help you out with any travel related emergencies.
Am I covered if my tour company collapses?
AIG provides reimbursement of reasonable costs to assist you should there be a financial default of your travel services provider. This does not include travel agents.
I'm not an Australian resident- can I buy cover?
This policy is only available to travellers who are permanent residents of Australia unless otherwise agreed.
What size moped or motorbike am I covered to ride overseas?
AIG allows you to ride a motorbike of any engine size as long as you hold a valid license both at home and for the country you'll be going to.
How long can I go away on holiday for?
12 months
Can I extend my policy from overseas?
If you decide to lengthen you trip you can do so for up to 12 months. Call AIG on 1800 017 682.
Do they cover for my rental vehicle excess?
AIG includes cover of up to $4,000 for the excess of a rental vehicle in case of collision, damage or theft. You can increase the cover amount to pay this insurance excess up to $6,000 and for every $500 you increase the cover amount, you will pay an additional $15 in premiums.
What's their cooling off period?
14 days.
Who underwrites them?
AIG Australia Limited.
Where are they based?
Sydney
