AIG Travel Insurance Reviews

The worst insurance company, do NOT get travel insurance through AIG.
Why pay $120 for insurance to not be covered for the fault on Jetstars behalf.
This company couldn’t help me. Waste of your time and money. Non speaking English phone consultant, waited on hold for 37min. The consultant was no help what so ever, it was if she was against me and not working with me to assist in claiming the extra $1525 I paid for flights with a different air line.
Save yourself the money and go through a reliable company who covers flight changes.

I wish I would have read the reviews before I purchased this insurance. My travel companion became infected with COVID and I developed a chronic cough just before the trip. We couldn’t travel in these conditions. AIG ask us to submit a doctors note. Did that. They (in violation of Hepa) stated that this was not enough information. They wanted my doctor to submit my diagnosis and treatment information. Did that. Well they disapproved my claim because my loss occurred 2 days before the trip. This doesn’t make any sense at all. I called the claim agent to discuss this. She told me to submit more documentation. There is no more documentation that can explain getting too sick for the trip prior to the trip. I asked to speak with a supervisor because she couldn’t give me any reasonable information. She said there was no supervisor available. (Liar) I hung up and called again and spoke to a more knowledgeable representative (John). He was very polite and professional. He advised me to submit a letter of appeal. Long story short, I still don’t have a refund for my hotel and flight from this insurance company. I’m sure that if I file an appeal with them it still won’t work. They are just common theives.

The worst insurance company, do NOT get travel insurance through AIG.
Why pay $120 for insurance to not be covered for the fault on Jetstars behalf.
This company couldn’t help me. Waste of your time and money. Non speaking English phone consultant, waited on hold for 37min. The consultant was no help what so ever, it was as if she was against me and not working with me to assist in claiming the extra $1525 I paid for flights with a different air line.
Save yourself the money and don’t go through this company like me.

Beware of this scam company. Despite advertising on the airline page they will not cover COVID! Here is a direct quote for the denial email!

your trip was cancelled due to the Coronavirus (COVID-19) pandemic. It is noted that your policy became effective on 7/6/2021. The COVID-19 outbreak was declared a pandemic on 03/11/2020. As the effective date of your policy falls after the pandemic declaration, we have determined that the cancellation of your trip is not an “Unforeseen” event as defined in your insurance policy.

They'll take your money and wash their hands of you. No assistance what so ever and after many calls to them, they just tell us over the phone that they can't help us.
Luckily the flight ended up being cancelled and the airline stepped up and gave us flight credit.

Total bull, criminals under the guise of insurance, refused to pay out because I cant travel due to Covid, saying I knew the travel restrictions were in place at the time I booked, £1500 they have stolen from me, and no voucher on offer, they knew travel restrictions were in place at the time I booked, so how many more have lost their hard earned cash to these crooks, wish I could rate them zero. Financial ombudsman next, these thief's can't be let away with this! Up date, I have been in touch with the Ombudsman, who informed me we have to go through AIG complaint procedure and with their final decision only then can we proceed to the Ombudsman....sounds hopeful though.

I have a straightforward hospital bill, yet for various bureaucratic reasons I am still having to deal with the insurance company over a year later. They never seem to have any information about my claims when I call and constantly transfer me to someone else or give me conflicting advice. Horrible customer experience.

This insurance is worthless and they will not refund your money for 2 airline tickets & car rental in the amount of $600. My son's college graduation was cancelled in CA due to Covid-19 and they state that it was not "Unforeseen" because the WHO declared a pandemic 2 days before I purchased my tickets and Insurance. Of course it was unforeseen as no one knew what was going to happen.

This company is theft company. From my experience i advices anyone not buying their insurance its just wasting money and they are scammers. STAY AWAY FROM AIG

It’s been 3 months and the claims department keeps asking for more documentation to avoid paying on their policy. Terrible experience and I still don’t have money on the claim.

very disappointing experience for simple flight insurance. I have submitted my claim more than two months ago and have not received response about. called them two time (waiting more than an hour on each call) and their agents keep telling me your application is under process.

Purchasing travel insurance with AIG is like throwing money down the toilet!
They do not honor legitimate insurance claims and use every trick in the book to get out of it.
You think you are covered when you purchase a travel insurance policy but not with AIG.
Stay away from them at all costs. Not worth the hassle!