AIG Travel Insurance Reviews

AIG Travel Insurance reviews

AIG provides fast, secure comprehensive cover for a wide variety of travellers. Having been established in Australia since 1957, AIG provides travellers with superior customer assistance, including a highly specialised 24-hour emergency assistance service no matter whether you are in the world. Policies are available to those under 84. Dependants travel for free with parent or grandparent. Underwritten by AIG Australia Limited.

AIG Travel Insurance reviews
Overall rating 5.9/10

Customer Experience

5.9/10
5.9/10

Claims Experience

4.7/10
4.7/10

Value for Money

6.0/10
6.0/10
Overall rating
Overall rating

SCAM, they will not pay

| | 0 comment Reviewed by Julie G on 09 November 2021, 19:02 PM

Beware of this scam company. Despite advertising on the airline page they will not cover COVID! Her... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Don't use, they take your money and don't insure you

| | 0 comment Reviewed by Capri Ford on 10 August 2021, 02:25 AM

They'll take your money and wash their hands of you. No assistance what so ever and after many ca... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

AIG steal your money!

| | 0 comment Reviewed by David Young on 10 August 2021, 02:25 AM

Total bull, criminals under the guise of insurance, refused to pay out because I cant travel due to C... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Still dealing with them over a year later

| | 0 comment Reviewed by Grey Joyner on 04 February 2021, 13:53 PM

I have a straightforward hospital bill, yet for various bureaucratic reasons I am still having to dea... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

DO NOT BUY THIS INSURANCE - DECEIVING PRACTICE

| | 0 comment Reviewed by Debbie Busenlehner Tsimpides on 05 January 2021, 16:03 PM

This insurance is worthless and they will not refund your money for 2 airline tickets & car renta... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Claim

| | 0 comment Reviewed by Darkspine on 13 August 2020, 13:12 PM

This company is theft company. From my experience i advices anyone not buying their insurance its jus... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Horrible response

| | 0 comment Reviewed by M on 30 June 2020, 11:43 AM

It’s been 3 months and the claims department keeps asking for more documentation to avoid paying on t... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

claim

| | 1 comment Reviewed by Sima Moghaddam on 01 June 2020, 06:45 AM

very disappointing experience for simple flight insurance. I have submitted my claim more than two mo... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Absolute waste of money!

| | 0 comment Reviewed by Chad Loxsom on 12 May 2020, 12:41 PM

Purchasing travel insurance with AIG is like throwing money down the toilet!
They do not honor le... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Dont use this company

| | 0 comment Reviewed by Ian on 20 January 2020, 15:08 PM

This company is happy to take your money but when it comes to making a claim they treat you like a cr... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Do not buy

| | 0 comment Reviewed by Cassie Davis on 16 April 2019, 11:22 AM

This is a scam of a company. Bought their insurance on a flight. My passport got stolen and had to ca... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

One happy customer

| | 0 comment Reviewed by David Dunne on 09 January 2019, 09:52 AM

My son broke his arm and we could not fly on the dates we booked, thankful we took out AIG travel ins... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money

AIG FAQ

How many people can I include in my policy?

You can only purchase insurance for parties of two online. Call up AIG to see how many additional people can be added to your policy.

Am I covered if I go on a cruise?

Yes, you are covered for cruises. If you are travelling on a domestic cruise, you can take out the Bronze Plan, because you may be able to access overseas medical cover. If you are travelling on a cruise liner in the South Pacific, you can also take out the Bronze Plan, while cruises to other worldwide locations will require international travel insurance for the specific port of departure.

Am I covered for skiing and my equipment?

Yes! AIG covers for skiing and will pay the necessary cost of hiring replacement up to the amount of $100 single and $150 family policy. Any claim must be supported by receipts.

Can I pay to reduce or cancel my excess?

You can remove the standard excess of $100 for international travel by paying the excess eliminator. Payment of an additional $15 per policy or $25 for Annual Multi-trip plans can remove all excesses on claims on all Plans.

What additional extras are there?

AIG offers a 24/7 travel assistance service to help you out with any travel related emergencies.

Am I covered if my tour company collapses?

AIG provides reimbursement of reasonable costs to assist you should there be a financial default of your travel services provider. This does not include travel agents.

I'm not an Australian resident- can I buy cover?

This policy is only available to travellers who are permanent residents of Australia unless otherwise agreed. 

What size moped or motorbike am I covered to ride overseas?

AIG allows you to ride a motorbike of any engine size as long as you hold a valid license both at home and for the country you'll be going to.

How long can I go away on holiday for?

12 months.

Can I extend my policy from overseas?

If you decide to lengthen you trip you can do so for up to 12 months. Call AIG on 1800 017 682.

Do they cover for my rental vehicle excess?

AIG includes cover of up to $4,000 for the excess of a rental vehicle in case of collision, damage or theft. You can increase the cover amount to pay this insurance excess up to $6,000 and for every $500 you increase the cover amount, you will pay an additional $15 in premiums.

What's their cooling off period?

14 days.

Who underwrites them?

AIG Australia Limited.

Where are they based?

Sydney

Loading Quotes

Loading Quotes...