Travel Insurance Reviews

To be cautious that its definition of trip means "pre-paid scheduled public transport or rental vehicle hire", if you drive your own car for a road trip, you are not qualified for any claim!

Compared 5 or 6 policies, but this one was by far the best for the price. Happy to recommend

Really easy to get a price and take out the insurance. Great rates and very easy to make contact with them.

We paid our holiday with our credit card and QBE was the insurer. My husband fell while on holiday in South Africa and we had to change our flights while he was hospitalised. We emailed them as soon as we could and the people from the customer service department were wonderful. We had constant communication and they kept asking if there was anything they could help with even while they were assessing the claim. We just had to pay everything up front while they were still assessing. We submitted all the receipts and documents as soon as we were back in Australia - they paid our full claim less the excess 9 working days after submitting all the documents.

Got a good deal of info on options and a great deal for price. Highly personable with great customer service.

Surgeon told my husband we could not travel even wrote them a letter now they wont pay us the $12,000

Claims dept. are trying their hardest to prove pre existing illness in our case when they already have a Doctors signed document of no pre existing illness, are they calling the doctor a liar. What do we pay travel insurance for, to prove our innocence when filling out a claim form.

I found Kango was the cheapest cover for everything i needed. The website was easy to use and i called to double check everything - they were very helpful. I would recommend if you don't want to mess around and need something quick.

So glad we went with Travel Insurance Saver! They were one of the cheaper providers, and when we had to claim for my stolen laptop and camera their team was great - super friendly and processed my claim quickly without any dramas. Definitely brought down my stress levels!

Purchased through Flight centre as their preferred Insurance company.
Had to make a claim after cancelling my trip due to Mental health Issues.
Customer service through my claim was non existent. The process is incredibly invasive, timely and unprofessional with hidden loop holes that Cover More happily use. Claim was rejected based on a "pre-existing" condition, however no actual medical records stated this they simply relied on a GP statement that they chose not to follow up or research. They discriminate against Mental Health and are completely ignorant in the matter.
Their sales representatives are incompetent, under trained and plain rude.

If you are discriminated against with a mental health condition by Cover More get in contact with Beyond Blue or Laura Lombardo. Take your matter further.
http://www.piac.asn.au/staffprofile/laura-lombardo
https://www.beyondblue.org.au/about-us/about-our-work/discrimination-in-insurance/stop-insurance-discrimination

They have lost me as a future client and will never recommend them to a fellow traveller again.

for older people this is a great deal from a top insurer . could not fault the benefits offered

The cost of Travel Insurance Direct was the first thing that I noticed being quite cheap and offering good coverage. I had used them twice before having any issues.

On my most recent coverage with TID, I had the unfortunately experience of having my notebook computer stolen. Checkout is in the morning as usual so I had my luggage and bags stored in my hostel's secured and locked holding area. My laptop was unfortunately stolen out of my bag so I made a claim with TID and their insurance company (Cerebus Claims).

After providing all t he information they opted not to award the claim in favour. The reasoning was that because the hostel is a public area and hostel patrons have access to the secured and locked room as well. This is unfortunate because a hostel is a communal residence with shared bathrooms, bedrooms etc. Therefore using their PDS and wording, they are covered for anything that is stolen if you are staying in a hostel.

Summary: Do not use TID if you plan to stay in a hostel.