Travel Insurance Direct Reviews

Travel Insurance Direct reviews

Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by XL Insurance Company SE.

Travel Insurance Direct reviews
Overall rating 6.8/10

Customer Experience

6.8/10
6.8/10

Claims Experience

5.8/10
5.8/10

Value for Money

7.1/10
7.1/10
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Look elsewhere, it's not hard to find a better company for both service and price!

| | 0 comment Reviewed by Miranda on 01 August 2019, 10:06 AM

I have been a loyal customer of TID for at least 6 years, but after 2 experiences with their claims d... Read more

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Hopefully a good insurer. We are yet to travel

| | 0 comment Reviewed by Ian Cox on 29 April 2019, 13:39 PM

The telephone enquiry was handled politely and efficiently. The first time I rang I waited at least 2... Read more

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Worst insurance company ever

| | 0 comment Reviewed by Leon Dalton on 27 February 2019, 10:21 AM

I have now been trying to sort my claim for 6 months. This is the worst insurance company I have ever... Read more

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Dont use this insurance

| | 0 comment Reviewed by ginaM on 27 February 2019, 10:13 AM

I booked a holiday to see family in Canada, 6 months ahead of the travel dates and as usual got my tr... Read more

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Don't use

| | 0 comment Reviewed by Andrew Elle on 06 February 2019, 10:06 AM

Be very cautious. Not good. Ended up costing me money, will never use or recommend again. Very disapp... Read more

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Will Never Use TID Again

| | 1 comment Reviewed by Bruce on 22 October 2018, 10:58 AM

Used TID on a number of occasions but never had to make a claim until recently. Thought the process w... Read more

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Don't even get me started on how bad they were...

| | 2 comments Reviewed by Pauline Martin-Brooks on 03 September 2018, 20:02 PM

Having used TID's affordable insurance numerous times I was under the false impression that all w... Read more

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Everything with an affordable choice

| | 0 comment Reviewed by Diana Atkin on 09 April 2018, 10:40 AM

Great service, painless for someone not so tech savvy, great price compared to others. As I didn’t n... Read more

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Feel safe

| | 0 comment Reviewed by Lisa Holtze on 26 March 2018, 15:59 PM

Didn't have to make a claim but felt confident in the service should I need it. Appreciate their ... Read more

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Refused claim

| | 0 comment Reviewed by Jucinda Williams on 26 March 2018, 13:41 PM

My family’s house in Australia got broken into while we were in Bali, their car was stolen, house tra... Read more

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Easy to use online portal

| | 0 comment Reviewed by Andrew McCready on 21 March 2018, 14:39 PM

Insurance is the necessary evil. Better to have it than take the risk. Trip went well with no need to... Read more

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Very efficient service. Excellent contact before/after trip

| | 0 comment Reviewed by Ian Foote on 21 March 2018, 10:23 AM

Hope I can continue to be positive-reaching a very dangerous age by end of this year so hope prices a... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

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