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Travel Insurance Direct Reviews

Travel Insurance Direct (TID) are 100% Australian and are one of the world’s leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 6.6/10

Customer Experience

6.5/10
6.5/10

Value for Money

6.9/10
6.9/10

Claims Experience

5.9/10
5.9/10
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Disappointing

Review by Tahli | 26 May 2017, 10:47 AM | 1 comment

The destination we were travelling to was closed down as it had 17 powerlines blow down and multiple ... Read more

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Used to be customer focused

Review by Berenice | 11 April 2017, 13:34 PM | 0 comment

I have been a customer for over 10 yrs. The last 5 as a yearly insurance holder. TID seems OK until y... Read more

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These guys are terrible

Review by Jules Holbrook | 24 February 2017, 09:28 AM | 1 comment

At first I thought TID looked fantastic, they even came recommended through a program I was doing. B... Read more

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Value and outstanding claims / assistance

Review by Sandy | 30 January 2017, 08:56 AM | 0 comment

I made claims on behalf of people travelling in my groups in October and again in November 2016. I di... Read more

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Had to make a claim, all went smoothly

Review by World Traveller | 04 January 2017, 10:15 AM | 0 comment

We've used TID a few times. The first for a 'non adverse event' family trip to Fiji. We w... Read more

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Travellers beware! PDS wording means that they will...

Review by brendan | 11 November 2016, 11:58 AM | 1 comment

The cost of Travel Insurance Direct was the first thing that I noticed being quite cheap and offering... Read more

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WORST EXPERIENCE WITH A COMPANY EVER.

Review by andyc | 21 April 2016, 14:03 PM | 0 comment

BUYER BEWARE! THEY TAKE 2 WEEKS EACH STEP OF YOUR CLAIM AND THEN MAKE IT AS HARD AS POSSIBLE SO PEOPL... Read more

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Doesn't cover tour cancellations

Review by DavidM | 10 November 2015, 12:30 PM | 0 comment

My tour operator cancelled part of my tour and then stopped replying to emails and wouldn't take phon... Read more

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Economical option

Review by Lozzymonster | 25 June 2015, 02:07 AM | 0 comment

Most economical option when I travelled in both Asia and Europe. Luckily however I didn't need to mak... Read more

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Best customer service, cheapest price

Review by quokks | 31 May 2015, 04:26 AM | 0 comment

Not only are they the cheapest (make sure to look up the 5-10% discounts which are always floating ar... Read more

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Simple, cheap, comprehensive

Review by peter_jolly | 26 May 2015, 18:00 PM | 0 comment

I have never need to make a claim so far, but I have found the process of purchasing and the value of... Read more

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TID - Cheap and helpful

Review by Matthew Laing | 26 May 2015, 17:19 PM | 0 comment

By far the cheapest and best value I could find. The company sent me messages to make sure we were al... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment, and are travelling with you.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

Under 81
Under 76
38 days leisure, 90 days business
$700 per item limit
or
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