Overal Rating 6.6/10

Customer Experience:

Overall Rating

Verified Review

Avoid at all costs!

23 February 2024, 12:29 PM

Cmadeleine

This company will do anything to weasel out of paying resonable claims. They have no care for the consumer.

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Overall Rating

Verified Review

Worst company to use

17 April 2023, 1:08 PM

Brayden

No use getting travel insurance when they deny all claims anyway; really wish we used a more reputable company

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Overall Rating

Verified Review

They have so many loopholes they use to get out of paying!!

1 February 2023, 10:32 AM

C W

After using TID for years, we finally had to make a claim when Jetstar cancelled our flight until the

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Overall Rating

Verified Review

Have not responded to my 3 emails about my claim

23 January 2023, 10:27 AM

Jess

Lost my luggage going to Fiji. They asked for a silly amount of paperwork then i submitted it all

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Overall Rating

Verified Review

Don’t bother. Save your money.

13 October 2022, 6:26 PM

Thomas Southgate

Before embarking on my trip to Europe, family members recommended TID. Unfortunately, I lost my iPhone in Prague. Luckily

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Overall Rating

Verified Review

Don't even bother

7 October 2022, 11:21 AM

sophie lang

DO NOT WASTE YOUR TIME, ENERGY AND MONEY!!!! I've been trying to claim my cancelled Europe trip since JUNE

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Overall Rating

Verified Review

Complete Waste of Money

16 January 2021, 11:26 AM

TMurphy

I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019.

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Overall Rating

Verified Review

Complete Waste of Money

16 January 2021, 11:25 AM

TMurphy

I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019.

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Overall Rating

Verified Review

STAY AWAY FROM TID

24 April 2020, 5:55 PM

M J B

TID IS AN ABSOLUTE JOKE.

Prior to COVID-19 our airline rescheduled our flights which required us to alter our itinerary,

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Overall Rating

Verified Review

Look elsewhere, it's not hard to find a better company for both service and price!

31 July 2019, 2:04 PM

Miranda

I have been a loyal customer of TID for at least 6 years, but after 2 experiences with their

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Overall Rating

Verified Review

Hopefully a good insurer. We are yet to travel

26 April 2019, 6:45 PM

Ian Cox

The telephone enquiry was handled politely and efficiently. The first time I rang I waited at least 20 minutes

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Overall Rating

Verified Review

Dont use this insurance

26 February 2019, 12:54 AM

ginaM

I booked a holiday to see family in Canada, 6 months ahead of the travel dates and as usual

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On their website you can only buy a policy for 2 adults, and children go free.

Yes, you don't even need to pick a cruise specific policy. Here's a top tip: Even if you're travelling in Aussie water you still need to pick pacific for destination.

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Yes if you pay a buy-out option to decrease your excess to nil.

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Travel Insurance Direct doesn't provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

TID will cover you for any engine size you ride as long as you're insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Sure can, up to 12 months.

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

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Rated 4 stars on:

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