Travel Insurance Reviews

Cannot thank the team enough about such a sensitive matter. It was felt with so much respect patience and understanding.

The staff I talked to were very friendly and helpful, made the process really easy and were well priced.

Purchased travel insurance to cover a trip to Europe including a cruise. Phone stolen in Barcelona, so needed to claim. Required a few phone calls to explain some of the paperwork required was not available- but the claim was settled quickly- although as is usual with all insurance companies- the settlement amount was rather low- less than half the cost of the phone once the $200 excess and depreciation had been taken into account.

I have had a great experience with Zoom travel insurance. They cover so many outdoor activities and are so easy to talk to for any information required. My claim was processed easily and efficiently which made the whole experience so much less stress than it might have been!

I was very happy with my Zoom Travel Insurance, easy to find what I wanted quickly, easy to understand the policy and easy online transaction.

The application process was not difficult, and the health evaluation for a particular medical condition was also easy, making the whole evaluation a fairly straight-forward process.

After having your car broken into and all your electrical items stolen only getting $200 back per item does not seem fair!
$1400 laptop only got back $200
$600 laptop only got back $200
$1000 phone only got back $200

Disappointing.

I have been on many trips but never actually used my travel insurance. This was the first time my phone was damaged and I had to use it. It was very easy to file claim on their website. And their team responded to my emails quickly. And after all clarification they processed the claim quickly. I will recommend tick insurance to everyone. Easy claim filing and quick processing

We appreciated the emails to give us an option on extending our coverage, of we decided to extend our holiday. And the cost is so much cheaper than the competition.

Due to unexpected injury I had to cancel overseas holiday with only 3 weeks notice. I experienced excellent help, follow up and quick settlement. I had read all terms and conditions prior to purchase and provided all information, supporting documentation, doctors letters and so on as required. Any refunds due I had collected e.g. airline costs and hotel refunds where available. My family have used them several times. Based upon personal experience I certainly recommend them.

Happy with the way the claim was handled. However, I had expected the insurance to cover all the items stolen. The fact that they weren't shown on the Police report was due partly to lack of English by the police and partly because I had rushed off to file the report and then discovered later in the day that other items were missing. The police report was written in a foreign language and I was told I had to sign it, even though I couldn't read it!

We initially chose Insure and Go because of the competitive pricing. The cover was comprehensive and appeared to cover all our needs. We made a small claim on return which proved to be more difficult than it needed to be but the claim was resolved satisfactorily.