Tick Insurance Reviews Reviews

We used this company recently and had to use their services ( never had to in the past) the process took so long, there was never any understanding to any of what we had informed them and wanted a receipt for every item missing. This is not usually possible as some items were gifts, one item we had purchased from duty free on the flight over and the receipt was in the bag. Absolute waste of time and money, be warned they're not in it to help at all but for themselves. NEVER again.

Tick Travel Insurance took over 5 weeks to reject a simple delay of travel claim. Reasonable expectation that if your flight is delayed/cancelled it would be covered but fine print says only return trips covered and cutting a trip short does not cover this either.

To make a claim, you need "ALL ORIGINAL receipts as a proof of ownership/value for the items that you intend to claim - Unfortunately, as per the PDS we cannot accept photographs". I don't think many people would have ALL ORIGINAL receipts of their luggage

it may seem like a cheap insurance- but it is so much paper work, they take ages and its a $200 excess!!! Absolutely not worth it!

We had a good experience with Tick travel Insurance, made a small claim on our last trip with no problems and have used Tick travel insurance again for our next trip coming up.

I had to postpone my travel back to Australia due to getting sick in the US. Once I got in touch with Tick and telling them about my changed travel plans, they were kind enough to extend my cover by a week and told me to get a medical certificate that proves my condition. After getting back to Australia, I lodged a claim to recover some of the extra hotel/flights costs that I had to pay for myself, whilst being sick overseas. To my surprise, I almost got a full refund minus the excess obviously ($200). The claiming process took a bit long as it's all paper based and sort of manual via emails, but overall, I am very happy with Tick and I will arrange a cover with them next time again.

I took out a policy with Tick, went to hospital in Thailand in July & made a claim. They wanted a ridiculous amount of paperwork (flights, accommodation, expenses etc.). I provided them with everything & in late August they approved my claim. It’s now mid September & they never sent me a refund. They are now not replying to my emails anymore. These guys are a complete scam. Avoid at all costs!

This so called insurance outfit are no good, I've had no correspondence in regards to my claim. RIP OFF!
Business needs to be audited and shut down

Airline stranded us due to cancelled flights, spoke to Tick insurance who confirmed I can book alternative flights and they will cover these. Submitted claim once got home using alternative flights and all they covered was 20% of meals and accomm. Absolute disgrace, no chance am I ever using TICK again. Will be reporting them to AFCA

I got a quote online. Received an email with price and link. Top international insurance with extras. Link was valid for 2 weeks (from their email). Next day clicked on the link to pay- price is over $100 higher! Emailed them, they said- oh, well... Called- same answer. Escalated, spoke to a 'manager'- no explanation why is it, no desire to rectify... Very dissapointing!!! Of course went with some other insurance....

This company screams dodgy.
I purchased travel insurance through them and then received an email asking to submit a review on my experience. (you literally haven't done anything, but explains how they have some good reviews on here)
One of my flights got cancelled etc, so I logged in to submit a claim. Portal just goes to an error message page. this kept happening for the new few days. I finally emailed them on two occasions and have not heard a peep back. AVOID this company.

I hand cancellation insurance , flights cancelled because of weather , they say so can’t pay claim because it’s a natural disaster and you didn’t have natural disaster insurance