Tick Insurance Reviews Reviews

Tick Travel Insurance provides fast, affordable travel insurance, so you can tick one thing off your list when it comes to planning your next holiday. Policies are available to Australian residents under 100 years of age. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.2/10

Customer Experience

7.1/10
7.1/10

Claims Experience

5.4/10
5.4/10

Value for Money

7.6/10
7.6/10
Overall rating
Overall rating

very poor

| | 2 comments Reviewed by sar on 30 June 2020, 11:44 AM

Unbelievably bad company. Extremely poor customer service, they never return phone calls. They always... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

If I could give a negative value I would

| | 3 comments Reviewed by Dani on 01 June 2020, 06:48 AM

Insurance purchased last year - took 2 months to get a refusal. Happy to take your money, but won... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Poor customer service and hiding behind policy to avoid paying out on claims

| | 1 comment Reviewed by Dean on 25 May 2020, 19:09 PM

I spend each week trying to get hold of their customer services only to be promised a call back or em... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

No refund

| | 3 comments Reviewed by Bernie on 23 May 2020, 11:45 AM

Thanks for nothing,TICK. No refund for cancelled cruise due to the convid virus. How come other tra... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

wont give refund for un used travel insurance

| | 8 comments Reviewed by Michelle Cooper on 12 May 2020, 12:43 PM

cannot contact them emails bounce back all the time if you ring you get disconnected.. buyer beware. ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Refund

| | 1 comment Reviewed by Marilyn Bennett on 27 April 2020, 14:27 PM

Our cruise has been cancelled through no fault of ours, can we try to claim the rest of our deposit o... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Feel Cheated

| | 1 comment Reviewed by Kimalin on 27 April 2020, 14:26 PM

This company has kept my payment for travel insurance even though they are not providing me a service... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Lack of compassion

| | 1 comment Reviewed by Lisa Jankowski on 27 April 2020, 14:26 PM

Amid Caronavirus most insurance companies are refunding travel nsurance policies due to it not being ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Feel Cheated

| | 1 comment Reviewed by Kimalin on 27 April 2020, 14:25 PM

This company has kept my payment for travel insurance even though they are not providing me a service... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Bunch of crooks!

| | 2 comments Reviewed by Dan Arif on 27 April 2020, 14:24 PM

Wasn't aware that I wasn't covered for covid and they won't even refund the money for the... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Rip off merchants

| | 2 comments Reviewed by Nathan Scerri on 20 April 2020, 12:18 PM

Aren't prepared to postpone my policy in wake of airline cancelling my flights (COVID-19) let alo... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Full settlement of Tick Insurance Claim

| | 0 comment Reviewed by dadndoc on 14 April 2020, 20:35 PM

I’ve purchased Tick Travel insurance on several occasions for overseas travel. Their insurance is rea... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money

Tick Insurance FAQ

How many people can I include in my policy?

The more the merrier right? Tick allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium with their excess eliminator when you purchase your policy.

Am I covered if my tour company collapses?

Yes, they cover for the financial default of a travel insurance service provider. T&C's apply.

I’m not an Australian resident- can I buy cover?

No, only available to residents.

What size moped or motorbike am I covered to ride overseas?

No limit on bike engine size, however different conditions apply to bikes over 250cc and more.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy as long as your initial policy has not expired. Just give them a call on 0293333964.

Do they cover for my rental vehicle excess?

Yes, for up to $4000 in their Top policy.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (Tick Travel Insurance) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

Loading Quotes

Loading Quotes...