Travel Insurance Reviews

I have used 1Cover Travel Insurance for many years now and have always had good service.
My last cover was for a long (35 days) cruise. This time we had medical treatment which was expensive. At the end of the cruise I made a claim to 1Cover and they processed this claim in less than one week which was excellent.

I highly recommend you guys to all my friends after the experience I had! 1cover was very kind and patient, and helped me trough the whole situation in Indonesia with no stress! Absolutely amazing guys, really appreciate it!

We used this company recently and had to use their services ( never had to in the past) the process took so long, there was never any understanding to any of what we had informed them and wanted a receipt for every item missing. This is not usually possible as some items were gifts, one item we had purchased from duty free on the flight over and the receipt was in the bag. Absolute waste of time and money, be warned they're not in it to help at all but for themselves. NEVER again.

I was very relieved that I chose 1Cover on a recent holiday to far North Queensland.
I had the unfortunate experience of having my holiday unit broken into and my Hire car keys stolen, and then the car stolen and driven into the ground.
1Cover gave me all the information I needed to make my claim, and when I had questions gave me prompt, reassuring replies.
I've since had my claim approved and been reimbursed thousands of dollars I'd paid to the hire car company.
I'm so appreciative and would highly recommend this company.

I phoned the claims department and explained my situation that I wasn’t able to travel to my destination due to the situation over Israel and the person that I talk too addressed immediately to the sales team. I received an email from Mr. Uday from sales team and gave me an instruction through email the next day I’ve got my refund deposited into my account much appreciated the prompt action of My Uday

Due to sudden illness we couldn't travel, when we placed the travel insurance claim we received a speedy reply, the language and emphathy detected put our concerns at easy, the claim consultants were excellent keeping us informed of the claim progress.
Very happy with the service and the outcome.

We took out a comprehensive policy for a long overdue holiday. After taking out the policy, medical issues arose, and the doctors advised we should change our travel dates. We put in a claim to get at least part of the expense of changing dates back through the insurance but they will not pay. They have questioned our integrity and basically made me feel like i have somehow made up the whole situation just to get money from them. I feel utterly despondent. This is the first holiday my husband and I will have had alone in more than 21 years. I was so looking forward to it. The attitude and behaviour of this company are unacceptable. I feel like i have been discriminated against and treated like i simply do not matter. Although we will still manage to take the holiday, the extra costs for the change of dates is adding up to almost what the whole holiday cost in the first place. Puts a real dampener on the excitement. I do not and will not ever recommend this company to anyone for insurance purposes.

I feel at ease when I travel knowing that 1 cover is there to support me if I need it. I have had to make 2 claims in the past 10 years and the process was so easy. 1 cover was easy to deal with and covered all of my out of expenses. I wouldn’t choose anyone else to take out travel insurance with.

Claim was made for a missed flight resulting in needing to buy a new ticket and that was not paid. What's the point paying for travel insurance when it wasn't covered.

The worst decision I ever made in my life was to buy "travel insurance" from this corrupt, incompetent, negligent, joke of a company. They did nothing to assist me with my claim and they ended up denying my claim even though I was covered. They should change their name to "COVER NOTHING". I would avoid EVER getting travel insurance with this FRAUD COMPANY!!!

All you will ever need in travel insurance. Very professional and supportive through the claims process. After I was hospitalised with an infection while on holidays, the hospital administration contacted Zoom Travel Insurance and they quickly confirmed all medical expenses coverage and arranged for my return flights. I am thoroughly impressed with the professionalism, support and assistance provided by the Zoom and First Assistant travel insurance personnel and wouldn't hesitate in recommending them to all travellers.

After supplying all the relevant paperwork required to support my claim, it was reviewed and I had an answer with a week. The claim was then paid a couple of days later. Everything was went as smooth as possible. Would highly recommend 1Cover based on my experience.