Travel Insurance Reviews

After doing the right ethical thing. Asking for a refund for failing to advise me of Visa requirementa to India. They did not send me.an email. I rock up.to the airport told by Cathay Pacific i cannot fly. I was told there was a service desk which was not true I was lied to. I asked for help and did not get any help. She said in baggage check u r responsibilty. Then the peron behind me sid can i have a ticket. She said yes. My set was the last one they took it from me.

I was going to india. To help orphan $3000 wasted. no refund offered..have u noticed this is a common oxcurance here. They tell u to go back to the carrier Cathay Pacific..Webjet pass the blame but does not care about their customers. I called up 15 hung up 5 times was harrassed by manager. Told I would get a refund. Then was lied to now i have 6 kids crying I was going there to give gifts for christmas. they have no parents.

Thanks Webjet for the christmas.present
Now 6 innoccent kids will be having no gifts thanks to u
You diserve coal this christmas. I will tell everyone. I wont stop. Untill justice.is served.

Excellent service great communication easy claim procedure will use every time in the future for overseas travel would recommend to everyone who I know who is travelling credit to the great service 10+

Needed to change locations travelling to and was done within a couple minutes to policy. was very happy with the outcome.

1Cover is well organised. They're super helpful and fast with the claims handling.We have used 1Cover before but have never made a claim. This time I made claim and was assessed quickly and fairly and money deposited in our account.
We will definitely insure with them again.

We arrived in Sydney three days before a Pacific cruise and my wife came down with vomiting and gastro. We decided to seek medical advice at a Sdyeny hospital. We had to cancel our trip and ended up flying home early. 1Cover covered our additional expenses and the claim system was very easy to use. Very pleased with them.

My recent hiking tour in Japan was cancelled due to typhoon Hagibis. A couple of times I had sent emails and staff didn't read them, not scrolling down far enough I guess and then asking me the same thing again. Also I was to provide a letter from Jetstar saying that I received no refund on lost flight. This was impossible, you get nothing out of Jetstar. However, a letter from my travel agent was sufficient, explaining the ticketing process. This was great.
I will go to Japan again next year as the company offered us a good deal for the same hike, hopefully without incident this time. I will surely use your insurance again.

Recently we had to cancel a holiday to Bali due to the bushfire crisis in NSW. We cancelled everything and managed to move everything to new dates in December. We were out of pocket on our airfares so I lodged a claim with Zoom. The process was easy and it took about 7 days for them to approve my claim. As such, I took out another policy for the new dates of our travel. Thanks again for your understanding.

Staff we're very helpful and explained everything so I could understand what was going to happen which I appreciated after being so sick on my trip so many thanks to the team.

Lost sunglasses in Ganges River, no police report or ship report so claim denied. Will not accept Stat Dec, wants me to get report from River Cruise boat in India, not really possible. Poor service. Claim now settled, if you were only ever going to pay $7.90 why did you bother rejecting it in the first place or is it just to show who's boss? You have lost me as a future client, and I will no longer be recommending you to fellow travellers as I have in the past.

Every insurance is great until you have to use it - then you find out how good it is or isn't. Unfortunately I did have to use it on a trip to Pakistan. They were easily contactable and the level of service they gave my stressed daughter (I was too sick to care at the time) was fantastic. The only negative was after they gave us flights to choose to come home on, we then found out, as my daughter was an adult, she should have kept traveling and the insurance would only cover my flight home. That did make for a stressful time as we then had to find and pay for the cheapest flights home in case we weren't reimbursed for her. All's well that ends well and they did cover her flight after a letter from the doctor and a letter from me. If you do need to get a doctors certificate, make sure you ask them what it should contain ie when sick, what wrong, medication/treatment given, instructions (unable to travel for two days...) etc with doctors full name address and an official stamp if possible - this would be the same for any policy with any company. They also covered the repair for a cracked iphone screen after a treking fall. Have already purchased another insurance policy with them for my next trip. Highly Recommended

My Husband and I booked our cruise on the Majestic Princess in Feb. 2019 and sat back and Looked forward to it. We took out 1 cover 100% insurance for everything (very Reasonably Priced) with a $200 excess, at the time of booking, Then around 2 weeks to departure. One of us got sick due to a change of medication and was rushed to Hospital for 4 days. The recovery was not in time to go on the cruise so it had to be cancelled at short notice. This resulted in very little of the cruise, Flights and accommodation monies being returned to us. we put our claim into 1 Cover and after a short period of time when ALL documents needed were submitted, we received a notification the claim had been processed and we would receive all the money we claimed for. It would be in our bank within 10 business days. we were thrilled, and during the hole process all the staff were very helpful, informative and very patient
Thankyou 1 Cover

Very good work by the team at Tick Insurance Every hing was handled very quickly. Will use them next time I need Travel Insurance