Travel Insurance Reviews

The big trip to France. Itinary Day 4, tripped on uneven footpath and landed on my hip. I could not get up. Hospital for 4 days and a full hip repacement. All went extremely well with surgery.
One Cover took charge of everything from the hospital costs, mobilty aids, medications and upgrading my return flight to Sydney. Everyone l emailed with was caring and helpful. Big thank you to Daniel, his support made the process very easy , also, thanks to all the support team.

Do not utilise the Webjet insurance service, do your research. There is a reason why there is so many bad experiences from customers online, I am still chasing a refund after 3 years. To add on to this experience, Webjet referred me to their insurance policy and 'cancelled' my flight credits, assuring me that I would obtain a refund from their insurance....KNOWING THAT THIS IS FALSE INFORMATION....I couldn't believe it when I was told that no, I would not be covered for this. To then go back to Webjet who now state that my flight credit is cancelled and they've taken my money. Its comical. Do not book with Webjet, ever. They are dishonest and will disappoint you whilst simultaneously ringing out your wallet.

This doesn’t even deserve one star, pathetic excuse of a company. If you would prefer to throw your hard earned money down the drain go for it when purchasing this fraud of an “insurance”. The irony is they call themselves “cover more” when in fact they don’t cover SHIT! They don’t get back to you when sending emails, when on the phone they find any way possible not to cover you for things that you were told they would cover, they are SCAMMERS!! They do not provide any assistance but they’ll happily tell you lies when purchasing from them. I paid a premium for top coverage and they did absolutely NOTHING!!!!! Extremely expensive policy that didn’t do anything for me and was a waste of money. I will be sure to tell everyone to NEVER EVER EVER buy from this mob owned insurance company!!!!!

Used 1cover, as they offered a great price. No hassles making a claim online. Also, company was very responsive and help with communication via email.

We had an expensive holiday booked, Airlines and cruise. Unfortunately I got sick and we had to cancel about one month out from travel. We did get some money back from refunds but were still out of pocket more than 50% of the holiday cost. We submitted a claim for a substantial amount to 1Cover. We were asked to provide two forms. A completed doctors statement and a statement of refunds from the travel agent. Once we provided those forms the claim process was quick and easy. The whole process was completed on line. We were paid in full about month after submitting the completed claim. We are extremely pleased with the claim and payment process. When we took out this policy it was the cheapest we could find on-line. You are always a little nervous about this but, as it turned out, we need not have been. I can recommend 1Cover.

I recently placed a Family Emergency Claim with Zoom and it was processed within 2 weeks. The whole process was easy although it did take an online chat to find the right form. With the right information and the right advice given about correct wording to use, the claim went through without a hitch. Thank you Zoom for the compassion you showed. I will certainly use Zoom again.

Claim process so simple and easy.
customer service went above and beyond to make sure my family and I return home safe. Would definitely recommend.

Lodged a medical insurance claim which was simple and straightforward. Claim was processed quickly and was straightforward to get. Service was excellent

1 Cover hid behind "Fine print" to reject a travel claim. We cancelled a holiday to Bali as my mother in law suddenly became ill and my wife needed to travel to South Africa urgently. We claimed loss of accomodation in Bali. 1Cover said it would not entertain claim because my mother-in-law lived overseas. I read the main summary points on coverage of the policy, which said nothing about family being overseas. I will never use 1 Cover again

Same experience like everyone else. Flight cancelled when I was at the airport with kids late night and still NIB doesn't cover for the taxi. Doesn't cover for the loss of rental vehicle which I booked because of so many exclusions. End up wondering why I bought this policy at first place.

After having some medical issues in the USA and submitting a claim to 1Cover they were very helpful, supportive and efficient. Matt handled the claim and did so in a friendly, diligent and professional manner and I’m extremely grateful for the way it was handled and for the claim being processed a lot quicker than I expected. Thank you!

Insure and go top tier coverage does not cover natural disaster. This means anything even slightly resembling natural disaster they will knock back the claim. This has been a very expensive experience and the claims process is extraordinarily long. Poorly run company who prey on the people they are meant to provide protection for.