Travel Insurance Reviews

I made a claim when my accommodation was cancelled due to the Lombok volcano affecting flights in and out of Bali. After completing the appropriate documentation I was surprised about the ease of processing my claim and received a full refund without question.
If you are buying insurance for travel to Bali, make sure you buy it at least 2 weeks before travelling because you are not covered if you buy the insurance when it is known that flights are grounded due to volcanic activity

I basically had the most terrible experience of my life. I had a trip planned for 3 months in the USA and when I got to America I was denied access into the country and straight sent back on the next flight after being detained for 15h for no reason.
I have booked another trip now because I need to get over that terrible experience and I also have taken time off to travel so I rang 1cover to ask them whether my policy would cover the new places I would travel to and they told me I had left the country and returned and therefore my policy would be void and I would have to buy a new policy. So $400 dollars plus the money for the tickets wasted and I haven't even been anywhere yet. Now I have only booked a 6 weeks trip and not 3 months like initially planned, but the insurance is not willing to make adjustments. I'm very disappointed.

A friend referred me to No worries so I thought I would give them a go. Great value for winter sports cover. Had an accident which needed medical attention and it was easy to claim so would recommend.

Was recommended to them and...seduced by...liked the cheaper premium. All I can say is Covermore are the better option. No Worries were very helpful and made me feel like I mattered until the point of denying my claim, as I lay in a French hospital, which wasn't too bad, just expensive. Will not use them again.

My tour operator cancelled part of my tour and then stopped replying to emails and wouldn't take phone calls.

TID would only cover it if the tour operator stated in writing that they cancelled part of my tour. Except the tour operator wouldn't return emails or phone calls!

I sent a complaint to them but TID ignored it.

Do yourself a favour and buy travel insurance from a company that actually processes claims.

I am one of the travellers who was caught up with the Bali Volcanic activity on two occasions. The first time, I called QBE and asked if my insurance covered by my ANZ Premium credit card would insure any trip losses including air fares. I was told the policy would cover most of the loss. Now I am caught between Jetstar and the QBE insurance company. The insurance company won't pay me the costs of air fares for two persons unless Jetstar provide me with a letter stating that the tickets were refundable or non refundable which Jetstar will not do. I can spend rest of the year writing letters to Jetstar and emailing QBE with no result. It is exhausting and stressful and an extremely disappointing

A phone call led me to believe my claims would be honoured but unfortunately they were not. It was an archaic system with pages of paper which had to be sent snail mail.

We used woolworth insurance for our trip to France for 2 adults and 2 babies,We had a few days at the hospital in France due to dehydration for gastro and we were really happy with the customer service,,hospital cover and medication was 100% ,so glad we had this insurance.

They didn't pay my insurance for a stolen bag because I was over 50m from bag. Despite being able to see it perfectly well. Disappointed won't unsure myself with them again!

Stay away from the company I will never use them again, was told after having a major panic attack for the first time at the airport due to exsessibe bullying in the work place and not being able to travel, they will not pay. This is because they live still in the 1950's and classify a mental illness as NOT a medical condition.
I am not giving up fighting them for my claim as I think this is a policy that is relevant in this day and age when mental illness is a wide spread medical condition.

Worse insurance I have ever had, zero costumer service, I strongly suggest escalate your complaints to FOS, they wast time to process the claims and make funny excuses to reject claims.

I was recently hospitalised in a West African nation.As I am located in a remote region, I have very limited telephone and internet access. As there was no option for a freecall from here I tried calling and was put on hold until my phone credit expired. Repeated emails explaining my situation, and a request for someone to contact me, were either entirely ignored or an automatic response with a link to the website was sent to me. The customer service equated to zero. Apalling.