Travel Insurance Reviews

I have used 1Cover Insurance many times, the staff are always helpful. The cover offers great value for money. Well Done 1Cover

Value for money
Easy to apply online
Great service and excellent for cruises. Paying by credit on line and all forms downloaded in an easy way

Luckily we didn’t need to make any claims, but if the easiness in finding and purchasing the cover is like how a possible claim is processed - A rating from me.

Have been using 1 cover for past 3 or so years..good price and good ski cover..we have been skiing overseas for 20 years and had to make our 1st claim 2 years ago..this was also the 1st time using 1cover..the claim process was easy .as you often hear stories of travel insurance companies not wanting to pay or take forever i was quite surprised..it was also helped by the excellent dr in Switzerland who knew exactly what we would need to provide. Whole claim sorted in a few weeks.

These people upon selling you a policy failed to inform me that in you’ve funeral outside the Australia and New Zealand, you are unable to make a claim do to funeral re scheduling this type stealing. Be careful on choosing your type of travel insurance, now the issue will be taken to fair trading.

Even though the policy was taken out months before the injury which required cancellation of the policy, the required verification for the operation seemed unreasonable. One policy for two people with a $100.00 access that was deducted twice seemed unreasonable. Once bitten twice shy. Never again Insurance Go.

I was sick in India and and on my return to Australia I thought I would be entitled to some sort of return it was a total waste of time after I sent all the proof of Doctor's bills copy of passport etc. to be told I was not entitled to any return. I will not be wasting my time again.

Mobile phone was damaged by salt water immersion - I accidentally dropped it in the water, however, I was not covered for something that I could have prevented ie by holding on tighter. My brand new thousand dollar phone was not covered. Even though I had top cover and thought I was covered for everything. Not happy!

Great service and super fast to get a quote. The easiest website I have used yet to get my travel insurance

Obviously some clients have had issues however my experiences have been hassle-free. Typhoon hit Yokohama the day our cruise was due to return. Our return home was delayed by 3 days. Fully compensated for 5 star hotel, all meals, replacement flights, transfers (that we would have had to pay for if not delayed). 60% replacement on camera broken on a cruise. My daughter required medical treatment in St. Petersburg. All medical fees, pharmaceuticals, transport costs, extension of hotel accommodation by extra day (10 pm train departure) all with zero excess. A 75 yr old client and his partner were fully compensated for flights, cruise, accommodations & prepaid tours after requiring surgery for a thrombosis. $100 excess. As always fully read the PDS prior to purchasing and relying upon any insurance policy.

I found this insurance company to be good value for money. Everything you would need for insurance seemed to be covered here compared to other companies

Zoom is an Insurance company that cares about its customers, as we have received an email upon return, stating if we want to claim, etc! It had the best value for money as we googled for comparison and we will recommend to other friends and relatives!