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Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 21 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 9.3/10

Customer Experience

9.3/10
9.3/10

Value for Money

9.3/10
9.3/10

Claims Experience

8.8/10
8.8/10
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Travel to China

Review by Lorraine Doolan | 06 June 2018, 11:15 AM | 1 comment

What a great company. We booked a China tour and had to cancel, claim approved in no time at all Read more

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Complete cover.

Review by KERRY | 04 June 2018, 12:30 PM | 1 comment

Had peace of mind entire trip of being covered for any unforeseen circumstances but had hassle free t... Read more

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Verified Review KERRY was invited by Zoom Travel Insurance to write this review.

Darwin/Kakadu travel insurance

Review by Suzanne Fane | 04 June 2018, 12:30 PM | 1 comment

Had the best time on our holiday. It was comforting to know Zoom was there in case of misfortune. Read more

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thankyou

Review by Yonk Lohman | 04 June 2018, 12:30 PM | 1 comment

Easy application and a good coverage; thank fully we had an incident free vacation so I cannot comme... Read more

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Travel Insurance for seniors

Review by Ray Halnan | 31 May 2018, 11:57 AM | 1 comment

The price is a killer for over 80's. Taking into account the number of exclusions, the medical co... Read more

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good service

Review by jackie and bob | 21 May 2018, 21:43 PM | 1 comment

we would love to recommend this insurance ,they were very helpful and friendly , we will tell all our... Read more

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Travel Insurance review

Review by Elaine Bracewell | 21 May 2018, 21:42 PM | 1 comment

Easy and very clear when organising travel insurance for my annual trip to HNL, which is so important... Read more

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Great Price, Easy Sign Up, Good follow up.

Review by Garry | 17 May 2018, 17:10 PM | 1 comment

Had no need to claim on our first journey, but I have another trip in September-October which I have ... Read more

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Verified Review Garry was invited by Zoom Travel Insurance to write this review.

Customers service

Review by Tasneem Chopra | 14 May 2018, 15:38 PM | 1 comment

Lovely helpful support staff when I needed to extend my policy. Will definitely be recommending to ot... Read more

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Super fast response

Review by V5Y3E7 | 27 April 2018, 12:02 PM | 1 comment

Claim for lost/stolen personal items acknowledged almost immediately and acted upon within a couple o... Read more

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Great value for money

Review by Gina Bennett | 19 April 2018, 15:53 PM | 1 comment

Finding Zoom online really highlighted how many insurance companies are ripping us off. Zoom offered ... Read more

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Easy to make a claim

Review by AnnP | 17 April 2018, 09:39 AM | 1 comment

We recently travelled to Vietnam and took out travel insurance with Zoom. We needed to make a claim... Read more

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Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

FOUR FAST FACTS

85 years
69 years
15 or 45 days
$750 per item limit
or
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