World Nomads Travel Insurance Reviews

Don't book with this company!
We got caught by a cyclone in Fiji and had to evacuate the small islands to the mainland. All our trip was pretty much changed, delayed or canceled. A series of unfortunate events and we thought we were covered.
Been two months back and forward with a claim and they keep sending emails asking over and over for the same documents, creating excuses, delaying and avoiding paying.
Every time we contact them, the person in charge of claims is not available, they say will contact us back in 4 business days and nothing, every email takes around 10/15 business days to be answered, everything is just long and unnecessary.
Just giving 1 rating because is not possible to give 0!

Scam company. The policy wording and agreement documents are misleading and should be illegal. I am making a formal complaint. This is the second time i have booked the first time i had no issue and i'm lucky because I was doing Everest. Had anything happened to me i'd probably be dead they wouldn't pay out and i now know that. The second time they refused to pay me for items lost in checked luggage despite it being locked. Travel insurance is supposed to protect you!! Do not book with this insurance. They will find any way not to pay you. My items were taken from my locked bag on a Qantas flight and somehow thats not covered??

I contacted World Nomads due to an emergency health issue in Nepal. They harassed me constantly with phone calls offering 'assistance' but provided no real practical help. In the last few days before flying home they voided my policy leaving me with no insurance. When I returned home to lodge and dispute claim - they have either been non contactable or have put up various road blocks as to why the information I have provided is inadequate. All the phone calls I received offering help now look suspiciously like they were hunting for information to make sure I couldn't make a claim.

I submitted a claim a month ago and haven't had a response. Its only a small straight forward claim. When I email asking for an update they say they will be in contact but never get in touch. Waste of money.

I would like to thank the World Nomads team for their continuous support provided to me during my trip to the Everest Base Camp. I was evacuated and had to undergo medical procedures to deal with my Acute Mountain Sickness/High Altitude Pulmonary Edema. I was very surprised to see administrative formalities getting completed without my intervention. I never felt alone and it was like the entire team was with me during my bad times. I will never forget this experience and will surely recommend World Nomads to others who need to explore their adventurous dreams and want to have a hassle free insurance experience.

World Nomads knowingly leaves out coverage of operational flight cancellations to cover themselves in paying out people who expect to have “flight cancellations” in general...covered. Useless travel insurance will definitely not use them again as they’re a complete scam that covers issues that have a low chance of happening. Definitely do not recommend. Save your money and go else where.

I had to file a claim and the whole process is unnecessarily convoluted and repetitive. They keep asking for the same documentation over and over until you run out of patience and determine the whole process isn't worth it.

Tried to claim for the first time and they keep asking for documents which I provided already. Phone calls are useless, they just keep saying they need something which is well documented and uploaded to their system. Seems this is how they do their business.

Do not even think considering this travel insurance. They offering you 10 days cancellation policy but there is no way to cancel it. They cannot do that over the phone and you do not have a such option online. I am deputing this with my credit card.

Do not, I repeat, do not spend money on the "insurance." Save yourself precious time headaches and finances. I purchased around a dozen times their travel insurance and i've only claimed once (which obviously was not covered). Once I claimed a delay baggage etc and they found any way possible not to pay anything as advertised. This time I had a very bad accident, mauled by a monkey in Oct 2018. I sent receipts already six times and still being emailed back telling me either they don’t see it, they don’t understand the pic is unclear etc. The time and energy wasted is beyond unprofessional. Also they saved a lot of money because, as we all know in many developing countries, you can’t have receipts so the claim is a partial claim. I will never ever purchase insurance and worse yet, I will tell my many students studying abroad not to do it and I will definitely spread my story.

Extremely bad customer service and service as a whole. I have purchased World Nomads and unfortunately had to submit a claim. I called them at the time of my emergency and I was transferred to a third party who had no idea what my policy does or doesn't cover. I couldn't get in touch with them at all and didn't receive any support. The website is terrible, not user friendly at all. When you're logged into your account you cannot see your claim neither your policy. I had an ongoing active policy and when clicking on "my policy" on the website would prompt me that I didn't have one. I submitted my claim and called 14 days after to check and see the processing times. I called a customer representative in the USA and had a terrible experience with her as well. Extremely rude. I shared my experience of being alone waiting for the ambulance and having reached out to a third party who said to call again in normal business hours to seek information and she kept interrupting me, saying it's not true. Why do they advertise on their website 24/7 emergency assistance when they work with a third party call center, which is unhelpful and oblivious? The worst experience ever. She was not able to empathize with my accident, didn't say sorry even once, just argued and defended herself with the rudest tone. Really makes you regret dealing with them and honestly makes you scared that you can't trust them. It feels disappointing and unsafe. Not to mention the emails I had sent and got automated responses back with numbers to call. I am in a foreign country, I can not freely call around random numbers. It just shows again that they do not care about their customers. Please get an established insurance company if you're looking to get covered. World Nomads is more expensive and with a fancy main page on their website is leading people to believe that is modern and really fits the needs of their customers. I usually never write reviews, but this time I had to, because when you're alone in a foreign country you buy insurance for protection if something happens, so that's what I did. Unfortunately not from the right insurance company.

Within hours of us arriving at our destination my mother called to tell me my step father had a heart attack a few hours later he died. This man raised me for 25 years and they are denying the claim for reasons they still have not told me. Do not trust this company, they are a scam!