World Nomads Travel Insurance Reviews

I contacted World Nomads due to an emergency health issue in Nepal. They harassed me constantly with phone calls offering 'assistance' but provided no real practical help. In the last few days before flying home they voided my policy leaving me with no insurance. When I returned home to lodge and dispute claim - they have either been non contactable or have put up various road blocks as to why the information I have provided is inadequate. All the phone calls I received offering help now look suspiciously like they were hunting for information to make sure I couldn't make a claim.

I submitted a claim a month ago and haven't had a response. Its only a small straight forward claim. When I email asking for an update they say they will be in contact but never get in touch. Waste of money.

I would like to thank the World Nomads team for their continuous support provided to me during my trip to the Everest Base Camp. I was evacuated and had to undergo medical procedures to deal with my Acute Mountain Sickness/High Altitude Pulmonary Edema. I was very surprised to see administrative formalities getting completed without my intervention. I never felt alone and it was like the entire team was with me during my bad times. I will never forget this experience and will surely recommend World Nomads to others who need to explore their adventurous dreams and want to have a hassle free insurance experience.

World Nomads knowingly leaves out coverage of operational flight cancellations to cover themselves in paying out people who expect to have “flight cancellations” in general...covered. Useless travel insurance will definitely not use them again as they’re a complete scam that covers issues that have a low chance of happening. Definitely do not recommend. Save your money and go else where.

I had to file a claim and the whole process is unnecessarily convoluted and repetitive. They keep asking for the same documentation over and over until you run out of patience and determine the whole process isn't worth it.

Tried to claim for the first time and they keep asking for documents which I provided already. Phone calls are useless, they just keep saying they need something which is well documented and uploaded to their system. Seems this is how they do their business.

Do not even think considering this travel insurance. They offering you 10 days cancellation policy but there is no way to cancel it. They cannot do that over the phone and you do not have a such option online. I am deputing this with my credit card.

Do not, I repeat, do not spend money on the "insurance." Save yourself precious time headaches and finances. I purchased around a dozen times their travel insurance and i've only claimed once (which obviously was not covered). Once I claimed a delay baggage etc and they found any way possible not to pay anything as advertised. This time I had a very bad accident, mauled by a monkey in Oct 2018. I sent receipts already six times and still being emailed back telling me either they don’t see it, they don’t understand the pic is unclear etc. The time and energy wasted is beyond unprofessional. Also they saved a lot of money because, as we all know in many developing countries, you can’t have receipts so the claim is a partial claim. I will never ever purchase insurance and worse yet, I will tell my many students studying abroad not to do it and I will definitely spread my story.

Extremely bad customer service and service as a whole. I have purchased World Nomads and unfortunately had to submit a claim. I called them at the time of my emergency and I was transferred to a third party who had no idea what my policy does or doesn't cover. I couldn't get in touch with them at all and didn't receive any support. The website is terrible, not user friendly at all. When you're logged into your account you cannot see your claim neither your policy. I had an ongoing active policy and when clicking on "my policy" on the website would prompt me that I didn't have one. I submitted my claim and called 14 days after to check and see the processing times. I called a customer representative in the USA and had a terrible experience with her as well. Extremely rude. I shared my experience of being alone waiting for the ambulance and having reached out to a third party who said to call again in normal business hours to seek information and she kept interrupting me, saying it's not true. Why do they advertise on their website 24/7 emergency assistance when they work with a third party call center, which is unhelpful and oblivious? The worst experience ever. She was not able to empathize with my accident, didn't say sorry even once, just argued and defended herself with the rudest tone. Really makes you regret dealing with them and honestly makes you scared that you can't trust them. It feels disappointing and unsafe. Not to mention the emails I had sent and got automated responses back with numbers to call. I am in a foreign country, I can not freely call around random numbers. It just shows again that they do not care about their customers. Please get an established insurance company if you're looking to get covered. World Nomads is more expensive and with a fancy main page on their website is leading people to believe that is modern and really fits the needs of their customers. I usually never write reviews, but this time I had to, because when you're alone in a foreign country you buy insurance for protection if something happens, so that's what I did. Unfortunately not from the right insurance company.

Within hours of us arriving at our destination my mother called to tell me my step father had a heart attack a few hours later he died. This man raised me for 25 years and they are denying the claim for reasons they still have not told me. Do not trust this company, they are a scam!

I planned an amazing trip. A trip of a lifetime. I did a lot of research before purchasing travel insurance and decided to go with world nomads in the end thinking they were a good and caring company. Boy was I wrong. After I developed a condition that landed me in the hospital thinking I was safe and covered during this awful time. They have “ reviewed my claim “ and are denying my claim. This is extremely unfortunate. Being a travel agent myself and knowing how hard it can be to travel and fall ill I always stress to my clients how important it is to purchase travel insurance for the security and safety of your travels. I am on a trip that will end up being a year long with a few other people. We will now all not renew our policy with world nomads and start up with another company to ensure we can all be covered for the next 12 months while travelling. It’s so unfortunate that I thought and felt comfortable while travelling thinking if something ever happened I would be protected but I was wrong. Now I am out of pocket for being in the hospital when I carefully budgeted for this trip and spent 400 dollars on insurance for nothing with world nomads. I will be telling all my clients friends and family not to book with them since they are not there for you in a time of need. Sincerely, an extremely sad and disappointed customer.

I had thought that by purchasing the Explorer policy I was covered for snowboarding which is my main passion. I unfortunately found myself stuck at the top of a 300 foot cliff in Switzerland and nearly died.

They wouldn't pay on my helicopter rescue however as I hadn't broken my leg they told me. Even though the situation was completely life threatening.

Also, I had to cancel a trip due to visa issue for my wife and they didn't pay on that also.

I had purchased World Nomads many times in the past but had never made a claim and I was thinking that I had purchased the best, premium insurance especially for adventure sports. But really it's not much different to any other policy out there. They'll avoid paying at all costs.

As well as a member and trying to make a claim you'll find their member's portal very buggy, making a claim very difficult, and they'll do things like customer phone service not even be able to look up your policy with your policy number.

You are better off buying a cheaper policy and if skiing or snowboarding just buying in-resort insurance.

What a scam.