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Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 21 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 9.3/10

Customer Experience

9.4/10
9.4/10

Value for Money

9.4/10
9.4/10

Claims Experience

8.8/10
8.8/10
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Good value and service

Review by Daniel | 25 January 2018, 11:08 AM | 1 comment

Sent an email with a link to make a claim at the end of my trip - didn’t need to make one thankfully ... Read more

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Verified Review Daniel was invited by Zoom Travel Insurance to write this review.

Good Value

Review by David | 22 January 2018, 11:59 AM | 1 comment

Didn’t need to make a claim but whole experience very positive. Easy to set up, great value for cover... Read more

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Verified Review David was invited by Zoom Travel Insurance to write this review.

Quick, easy and inexpensive

Review by Elizabeth | 22 January 2018, 11:59 AM | 1 comment

This insurance gave me all the peace of mind I needed, especially with car rental excess. It was easy... Read more

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Verified Review Elizabeth was invited by Zoom Travel Insurance to write this review.

no need to make any claims

Review by rob | 16 January 2018, 11:00 AM | 1 comment

read the policy through & seemed genuine for our needs. luckily we did not have to use it at all ... Read more

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Snow sport cover

Review by Angela | 05 January 2018, 16:07 PM | 1 comment

After much investigation this was the only insurer thar covered all the snow activities that I requir... Read more

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Verified Review Angela was invited by Zoom Travel Insurance to write this review.

great customer orientation

Review by Peter | 04 January 2018, 16:59 PM | 1 comment

very easy to organise the insurance. received email on return checking everything went OK. we will us... Read more

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Verified Review Peter was invited by Zoom Travel Insurance to write this review.

Service and advice

Review by Robert | 03 January 2018, 15:01 PM | 1 comment

glad to say I did not need to make a claim. Very happy with the cover and cost and will use them agai... Read more

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Verified Review Robert was invited by Zoom Travel Insurance to write this review.

I didn't have to use it but glad it was there

Review by Philip | 02 January 2018, 17:05 PM | 1 comment

Easy to book, very reasonable price and asked how my trip was when I got back. Will use again Read more

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Verified Review Philip was invited by Zoom Travel Insurance to write this review.

Good Insurance for Bali

Review by Christopher | 02 January 2018, 17:05 PM | 1 comment

I got travel insurance for a trip for my wife and I for Bali and discovered by an hour, that we were ... Read more

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Verified Review Christopher was invited by Zoom Travel Insurance to write this review.

Family overseas insurance

Review by Steve Steve | 02 January 2018, 17:04 PM | 1 comment

Easy to purchase, great value considering level of cover and x4 persons. Would consider using again f... Read more

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Good policy coverage and reasonable cost

Review by John | 18 December 2017, 16:50 PM | 1 comment

Whilst I didn't need to make a claim I took up Zoom Insurance because of the good policy coverage... Read more

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Verified Review John was invited by Zoom Travel Insurance to write this review.

Great experience

Review by Sam | 15 December 2017, 13:39 PM | 1 comment

Had to make a claim for damage to our rental car, the responses took about a week but the process was... Read more

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Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

FOUR FAST FACTS

85 years
69 years
15 or 45 days
$750 per item limit
or
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