Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 21 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
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I won't look anywhere else for travel insurance

Review by Scott Thornton | 13 February 2019, 15:18 PM | 1 comment Reviewed by Scott Thornton on 13 February 2019, 15:18 PM

Took out Zoom travel insurance for son who was travelling alone to Europe on a school exchange. Added... Read more

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Outstanding customer service

Review by Rebecca | 08 February 2019, 11:02 AM | 1 comment Reviewed by Rebecca on 08 February 2019, 11:02 AM

I recently had to make a claim for a trip to Bali, where myself and my niece got severe Bali Belly. W... Read more

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Super fast turn around

Review by Sarah Cooper | 04 February 2019, 10:36 AM | 1 comment Reviewed by Sarah Cooper on 04 February 2019, 10:36 AM

I am so impressed with Zoom. I have never needed to claim on holiday until now. Unfortunately my sons... Read more

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Travel insurance for oversease

Review by Terri Samantha Harrigan | 21 January 2019, 13:18 PM | 1 comment Reviewed by Terri Samantha Harrigan on 21 January 2019, 13:18 PM

Luckily we didn’t need the insurance but we’re very pleased with the options available. Hadn’t heard... Read more

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Very professional staff

Review by Dennis Morgan | 09 January 2019, 15:07 PM | 1 comment Reviewed by Dennis Morgan on 09 January 2019, 15:07 PM

I had a claim and it was settled within two days your staff were fantastic could not have been better... Read more

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Thank you

Review by Martin Smoothy | 07 January 2019, 10:56 AM | 1 comment Reviewed by Martin Smoothy on 07 January 2019, 10:56 AM

Once again thanks for the cover. I know from my experience with Zoom that I am protected if there is ... Read more

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Look no further for travel insurance !!!!

Review by John Cooke | 11 December 2018, 10:45 AM | 1 comment Reviewed by John Cooke on 11 December 2018, 10:45 AM

A big thank you to Zoom for their quick response to my claim. A no jargon claims form with an easy st... Read more

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Great and responsive customer service with an affordable price!

Review by Jelicya Tatuil Gosal | 05 December 2018, 11:07 AM | 1 comment Reviewed by Jelicya Tatuil Gosal on 05 December 2018, 11:07 AM

Was looking for the right and legit insurance as one of requirements of my Europe Schengen Visa and c... Read more

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Very honest and easy to claim

Review by Matheus Striani Garcia | 28 November 2018, 11:04 AM | 1 comment Reviewed by Matheus Striani Garcia on 28 November 2018, 11:04 AM

We had to use our insurance due to flight cancellation by the air company. At first, Zoom said they w... Read more

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Zoom handled my US Travel Claim really well, just the way you'd expect

Review by Andreas | 12 November 2018, 10:45 AM | 2 comments Reviewed by Andreas on 12 November 2018, 10:45 AM

I needed my zoom insurance on a trip to the US. I had to see a doctor and get some medication. After ... Read more

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check Verified Review RUSSELL was invited by Zoom Travel Insurance to write this review.

Accurate and timely support and advice

Review by RUSSELL | 12 November 2018, 10:43 AM | 1 comment Reviewed by RUSSELL on 12 November 2018, 10:43 AM

The Australian based staff were informative, caring and prompt with their actions. There was about a... Read more

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check Verified Review RUSSELL was invited by Zoom Travel Insurance to write this review.
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Ease of Mind at a low cost

Review by PatriZia Santi | 09 November 2018, 15:09 PM | 1 comment Reviewed by PatriZia Santi on 09 November 2018, 15:09 PM

Through recommendation I purchased Zoom insurance. Easy to understand website and policy was the same... Read more

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Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
85 years
age limit
69 years
multi trip duration
15 or 45 days
luggage cover
$750 per item limit
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