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Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 21 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 9.3/10

Customer Experience

9.4/10
9.4/10

Value for Money

9.4/10
9.4/10

Claims Experience

8.8/10
8.8/10
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Great Support

Review by Maryanne | 19 February 2018, 12:24 PM | 1 comment

Wow. A day after our trip we receive an email to see if we need to make a claim. Luckily we didn'... Read more

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Verified Review Maryanne was invited by Zoom Travel Insurance to write this review.

Travel insurance gave us peace of mind plus coverin...

Review by ALBERT | 19 February 2018, 12:24 PM | 1 comment

Excellent holiday no issues second time we have used Zoom and are most satisfied. Thank you.  Read more

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Verified Review ALBERT was invited by Zoom Travel Insurance to write this review.

Good value

Review by Kim | 12 February 2018, 12:33 PM | 1 comment

I found this insurance company to be good value for money. Everything you would need for insurance s... Read more

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Verified Review Kim was invited by Zoom Travel Insurance to write this review.

Best value for money

Review by Sashi | 12 February 2018, 12:33 PM | 1 comment

Zoom is an Insurance company that cares about its customers, as we have received an email upon return... Read more

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Verified Review Sashi was invited by Zoom Travel Insurance to write this review.

Best Service Ever

Review by Sachin | 05 February 2018, 15:45 PM | 1 comment

Thanks for getting all our claims sorted ASAP with no hassle or any delay. Will always prefer Zoom fo... Read more

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Verified Review Sachin was invited by Zoom Travel Insurance to write this review.

Easy and efficient insurance cover

Review by Paul | 05 February 2018, 10:15 AM | 1 comment

Revised many insurance covers and finally chose zoom. Didn't need need to claim but for all other... Read more

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Verified Review Paul was invited by Zoom Travel Insurance to write this review.

Processed claim without any hassles

Review by Brett | 02 February 2018, 10:12 AM | 1 comment

Our daughter lost her expensive dental plate while out at dinner when travelling and Zoom Travel took... Read more

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Verified Review Brett was invited by Zoom Travel Insurance to write this review.

Holiday in Cambodia - with a dislocated elbow

Review by Kathrine Finn | 01 February 2018, 11:30 AM | 1 comment

I received the deposit for my claim over the weekend. I just wanted to say how very grateful I am for... Read more

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Verified Review Kathrine Finn was invited by Zoom Travel Insurance to write this review.

Best Insurance

Review by Chong Wei Miguel | 01 February 2018, 11:30 AM | 1 comment

I have received an email today asking to say welcome home and whether we will be making any claim. I ... Read more

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Verified Review Chong Wei Miguel was invited by Zoom Travel Insurance to write this review.

Very fast and easy claim.

Review by Kara Sestich | 30 January 2018, 16:45 PM | 1 comment

My claim was processed extremely fast and my money was in my bank the next day. My friend is still wa... Read more

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Verified Review Kara Sestich was invited by Zoom Travel Insurance to write this review.

Great Insurance Company

Review by Zandalee | 30 January 2018, 15:59 PM | 1 comment

Only insurance company, well that i have experienced, that asks if you have a claim once your trip is... Read more

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Verified Review Zandalee was invited by Zoom Travel Insurance to write this review.

Simple and affordable

Review by Nathan | 29 January 2018, 17:13 PM | 1 comment

Great insurance - simple and affordable to take cover. Luckily I didn’t have to make a claim but the ... Read more

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Verified Review Nathan was invited by Zoom Travel Insurance to write this review.
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Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

FOUR FAST FACTS

85 years
69 years
15 or 45 days
$750 per item limit
or
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