Compare Travel Insurance Travel Insurance Companies Zoom Travel Insurance

Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 21 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 9.3/10

Customer Experience

9.3/10
9.3/10

Value for Money

9.3/10
9.3/10

Claims Experience

8.8/10
8.8/10
Sort by: Date | Score | Claims | Value

Always Use Zoom!

Review by Lynette Weston | 17 August 2018, 15:27 PM | 1 comment

Zoom were fantastic when I claimed for jewellery stolen by a motorcycle thief in Vietnam. I didn... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Claims Experience

Travel insurance

Review by kim ali | 17 August 2018, 15:26 PM | 1 comment

Easy online process and great value. We didn't need to claim so I can't comment on that but w... Read more

Overall rating
Overall rating
Customer Experience
Value for Money

Great value

Review by Geoff Morrison | 17 August 2018, 12:09 PM | 1 comment

This cover was great and met our needs
Fortunately we didnt need to claim.
We’re using them a... Read more

Overall rating
Overall rating
Customer Experience
Value for Money

Simple and quite satisfactory.

Review by Jane | 17 August 2018, 10:13 AM | 1 comment

First time using Zoom and first time ever making a claim so I was pleasantly surprised how efficientl... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Claims Experience
Verified Review Jane was invited by Zoom Travel Insurance to write this review.

Well worth the money

Review by Nathan Birss | 17 August 2018, 10:02 AM | 1 comment

Unfortunately had to make a claim, Zoom were efficient, professional and no dramas. Hard to find nowa... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Claims Experience

Not that happy

Review by Colleen Kenny | 17 August 2018, 10:02 AM | 1 comment

When I purchased the insurance I thought the $200 excess covered the whole trip but I soon discovered... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Claims Experience

Took out travel insurance

Review by Ian Bevan | 13 August 2018, 15:40 PM | 1 comment

I did not have a need to make a claim so don’t know how good the cover is until you make a claim. I t... Read more

Overall rating
Overall rating
Customer Experience
Value for Money

Prompt service and stress free!

Review by April | 09 August 2018, 16:12 PM | 1 comment

Thank you Zoom for your prompt service. We had to pay for additional emergency helicopter costs when ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Claims Experience

Great communication

Review by Mark | 06 August 2018, 21:42 PM | 1 comment

Initial purchase documentation was excellent even after modifications / extras. Follow up after holid... Read more

Overall rating
Overall rating
Customer Experience
Value for Money

Did not need to make a claim

Review by Paul | 28 July 2018, 21:33 PM | 1 comment

Did not need to make a claim thankfully, so cannot rate other than on purchase experience which was g... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Verified Review Paul was invited by Zoom Travel Insurance to write this review.

Great value!

Review by Elena Callipari | 16 July 2018, 17:11 PM | 1 comment

Competitively priced insurance. Easy and efficient to access information and apply online. Effective ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money

took sometime to process but end result was most sa...

Review by Brian Bawden | 13 July 2018, 11:29 AM | 1 comment

Slow to process as i had put my claim in 4 months before any result i am sure you could speed it up a... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Claims Experience
123..8Next
Loading More Reviews ...
Sorting Reviews ...

Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

FOUR FAST FACTS

85 years
69 years
15 or 45 days
$750 per item limit
or
Our travel insurance comparison helps you save time, worry and loads of money!