Travel Insurance Reviews

The day before I travelled, I noticed my DOB was incorrectly entered on the policy.
I contacted ZOOM & a new Policy Document was emailed to me.

When putting in my claim I was given great assistance and guidance from support. My claim was dealt with very quickly, and positively.

Tried to claim for trip not able to be undertaken to do the right thing for an injured pet that required emergency surgery who couldn't walk for 6 weeks post op who is still now having surgery. He had his 5th surgery yesterday and yet that is not enough of a reason to compensate on some flights to Bali. Disgusting. Animals are sentient beings especially the family pet for someone who is unable to have children.

I am not impressed that my claims were not valid as all my medical receipts were in French, Dutch and German. When you are on the road in Europe and you need medical assistance, you have to pay cash up front and obviously you are issued a receipt in their language. They do not issue them in english!I had claimed about 900 Euro on return, which was not valid because my receipts were not in English. InsureandGo expected me to provide them with all my receipts translated to English, which would incur more expenses. Surely they can have someone translate in-house. They are a travel insurance company after all.

I was extremely impressed with the service I received with 1Cover. Throughout the entire process they were exceptionally helpful over the phone and by email, and my claim was processed smoothly and quickly. I'll definitely be going with 1Cover next time I travel.

Despite having to cancel our trip to the UK and USA only 2 days into it due to a medical emergency, InsureandGo were very helpful indeed in getting us back to Australia. Then, when we got back and made our claim for Trip Cancellation costs, they were prepared to pay the claim (in full!) in instalments to allow us to sort out the complications of cancelled bookings and Round the World airfares. I will definitely use them for our next trip!

Missed Port is claimable on your online claims portal but it isn't defined in your policy, so why have it as a claimable item?

I had my phone and bag stolen while travelling in Vietnam earlier in the year. My claim took weeks still not resolved and the evidence that I have been asked to provide is ridiculous considering my location and the timing of the event. Insurance is suppose to be peace of mind but it has been nothing but stressful and I still never received any claims back. Will not be using again.

Happy to take your premium, and when you have a VERY simple claim, you still have to fight hard to prove you deserve to get your money back. I would hate to have a difficult one as you are guilty and have to prove beyond doubt the claim is genuine.

Covermore covers more. Insure and go claim your hotel room is a public place once you check out. Left clothing in the wardrobe. This is covered with covermore but not insure and go. Also dropped my glasses over a bridge and they were unable to be retrieved and they wanted a police report. They weren’t lost or stolen as I knew where they were so how do you furnish a police report for that! So on both losses no payout. Claims rejected. Didn’t have to make a medical claim which is why we took out the policy so not sure how that would go. Don’t think I’d use them again

Terrible customer service, made a stressful time even worse. I did all the hard work and still got next to nothing back. Ended up out of pocket thousands of dollars and the international standard hospital I was at got my son’s diagnosis wrong which was the whole claim problem, and insurance company wasn’t interested. No remorse, no empathy, all just about the money. Claims to be an Australia country, yet all calls were to and from the Philippines. Would never use again and/or advise or recommend to anyone.

After our recent trip to Japan, we were stuck at the airport for 24hours due to a typhoon and missed our flight, our claim was processed quickly and we are very grateful for the assistance zoom provided.