Travel Insurance Reviews

Missed Port is claimable on your online claims portal but it isn't defined in your policy, so why have it as a claimable item?

I had my phone and bag stolen while travelling in Vietnam earlier in the year. My claim took weeks still not resolved and the evidence that I have been asked to provide is ridiculous considering my location and the timing of the event. Insurance is suppose to be peace of mind but it has been nothing but stressful and I still never received any claims back. Will not be using again.

Happy to take your premium, and when you have a VERY simple claim, you still have to fight hard to prove you deserve to get your money back. I would hate to have a difficult one as you are guilty and have to prove beyond doubt the claim is genuine.

Covermore covers more. Insure and go claim your hotel room is a public place once you check out. Left clothing in the wardrobe. This is covered with covermore but not insure and go. Also dropped my glasses over a bridge and they were unable to be retrieved and they wanted a police report. They weren’t lost or stolen as I knew where they were so how do you furnish a police report for that! So on both losses no payout. Claims rejected. Didn’t have to make a medical claim which is why we took out the policy so not sure how that would go. Don’t think I’d use them again

Terrible customer service, made a stressful time even worse. I did all the hard work and still got next to nothing back. Ended up out of pocket thousands of dollars and the international standard hospital I was at got my son’s diagnosis wrong which was the whole claim problem, and insurance company wasn’t interested. No remorse, no empathy, all just about the money. Claims to be an Australia country, yet all calls were to and from the Philippines. Would never use again and/or advise or recommend to anyone.

After our recent trip to Japan, we were stuck at the airport for 24hours due to a typhoon and missed our flight, our claim was processed quickly and we are very grateful for the assistance zoom provided.

My experience with Tick travel insurance, though the claim process was a bit slow and too many unnecessary questions and docs requested for a relatively small claim. But overall was ok.I will encourage my Travel Group to use Tick Travel Insurance !

Tick travel insurance covered damaged during my trip. They were rather quick in processing the claim and customer service is excellent.

Denied claim as I left my iPad in the overhead locker on flight even though that is the airline rules in exit row seats.Not impressed had to follow up so many times for answers even though from beginning I told them what happened

how many people keep receipts ,in our day, not many, we did have a police report but even that was not accepted, we will never use Tick again, and would not recommend them to anyone. The worst and most stressful experience, we have ever had, thanks for nothing.

Pretty reasonable experience having used Tick twice now. Only one concern when making a medical claim it was denied as being under the excess, which was not clear at the time of taking out the policy.

Tick Insurance have a very misleading policy.Will take your money but god forbid if you make a claim. My claim took forever feedback was intermittent and unprofessional there also was a language barrier.
Emailed Tick insurance also called to discuss my claim never received any follow up so in the end I put in a complaint to AFCA.
Don’t insure with Tick Insurance especially if you are travelling.