Travel Insurance Reviews

We've used Tick Travel Insurance now on several occasions. We have found their overall all operation, service and value for money to be second to none.

All credit Tick and unconditionally recommended.

Unprofessional, unavailable, had to send the same documents over and over again for weeks , you never have the same person answering you.
I travel a lot and will never use those guys again.

The staff at Budget Direct were lovely, but there was a huge gap in communication. I have made claims with Budget Direct in the past, when Allianz was part of the medical assistance team and I have to say it was much smoother last time.

It was so difficult to contact Budget Direct as my Sri Lankan number would not allow me to call and as I was in the ambulance with my partner and being his carer in the emergency room I had no time to figure it out. I sent emails to any contact I could find, including the team that had helped me before. The old Allianz team from last time even called me back and gave me their contact numbers. After not hearing from Budget Direct from my emails- until 3 days later, I had to get my Mum in Australia to call them so they could call me.

After speaking with them they arranged the original gaurantee with the hospital so my partner could get into the ward and get the care he needed. That was the good part. They then said they would call me back as soon as it was sorted but I didn't hear from them until 2 days later after I had asked my Mum to get them to call me again!

There was poor communication between Budget Direct and the Hospital in Sri Lanka and I am not sure who is at fault but it does take 2, so surely they could've made an effort to contact each other instead of me relaying all information that I could understand from the language barrier and medical terms.

Each time I spoke to someone at Budget Direct I had to ask them to call me back at a particular time either that day or the next. If I did not, then they would not call. I shouldn't have to do all this. When Allianz was working with them, their medical team would call 2 or 3 times a day and check how everything was going and help me to understand my symptoms. This time I felt like we were flying blind.

When it finally came to our day of discharge, after 6 days in hospital we were well and truely ready to leave, and I notified our insurance team at 9am. I only heard back from 1 email to say they would confirm with the hospital. I emailed 5 times asking for some light on what was happening and received no replies. I had to run around the hospital asking other people what we were waiting for and get my phone working to call them. The first time I got hold of them I was told the forms had been sent. Then the next time I was told that my partner's case had to be reviewed because his condition had changed. I can only assume this was because there was no communication with the hospital about his ongoing case. There was no change, only improvement. And I had been filling them in with what I knew everytime they called.

It is now 4pm, we have been waiting 7 hours so far for this to be resolved. Thank gosh we don't have to pay the bill but waiting for all this paperwork is painful and I don't think I will be using budget direct again. I do not have piece of mind that they will be there when we need them and wouldn't recommend.

Zoom would not accept my flight details printed directly from my Qantas account. I had a police report from Greece and Zoom still wanted proof I was in Greece!

They had to have proof of travel in the form of an itinerary, which came via email, which was deleted and Qantas could not reproduce. What a nightmare.
Why!
Then they depreciated the value of my stolen phone.

We always use InsureandGo.
Being retired, we travel a lot & having the right travel insurance gives us peace of mind should anything unfortunate happen to us.
We have purchased the insurance both online and through helpful consultants. It is highly rated by Choice and we always recommend InsureandGo to our friends.

We read the PDF regarding insurance when travelling on a moped and scooter, it states must have motorcycle license. In our state a car license is required to ride a moped or scooter. We had to ring for clarification to make sure we were covered, even the cso who took my call had to seek clarification. It would be easier uf the wording was relevant to your state of residence

Had terrible time trying to communicate as emails kept bouncing back fortunately I kept a phone number that your rep called me and I was able to callback

Insureandgo has everything we need including varying levels of cover depending on what we are doing. The website is user friendly & the price is right. We will continue to insure with them into the future. Al.

Excellent premium compared to other travel insurance companies we have dealt with. Thank you for your quick response to our medical claim. We will be using 1 Cover again.

We travel frequently and are always looking for the best options for competitive prices. We selected Insure and Go on a recent visit to USA and Canada and had an unfortunate hire vehicle accident for which we submitted a claim on our return. The claim was settled in full within a most acceptable time frame without any problems...hence our selecting Insure and Go for our forthcoming visit to Japan. Hopefully we will not need to make a further claim but our previous experience gives us great confidence that Insure and Go will meet our requirements if we do need to.

Easy to use website including all aspects of travel insurance with very competitive prices and premiums. please see ratings above for more

Price was competitive when purchasing travel insurance, but when it came to making a claim - everything went from bad to worse. Insure and go never instigated contact, every time, we had to call them, and it took over 2 months to settle the claim. Within days of threatening to contact the Ombudsman, we were paid out. Would not use again.