Travel Insurance Reviews

On my recent holiday to USA I unfortunately became ill and required medical attention and medication. When I returned home I emailed 1 Cover to enquire about the process to make a claim. They immediately sent me a claim form which I filled out and returned with the necesarry receipts. The claim was processed immediately and the payment was made promptly. The customer service I received was excellent and I would have no hesitation in recommending 1 Cover to all my friends and I will definately be using them for my next trip. Colleen B

I have used 1 cover twice now, and unfortunately have twice had to make a claim. Getting sick and having issues with hire cars is enough stress without the hassle of worrying if your travel insurance will cover you, and how hard it will be to make a claim. The service team at 1 cover were amazing, and the claims process was effortless, even though I was making a claim from overseas. I would recommend them to all of my friends, and will always use them in the future.

I recently made a travel insurance claim for an extremely unusual reason. Not having made a travel insurance claim before I had fairly low expectations about being re-imbursed and the level of service I would recieve. I was pleasantly surprised with the level of service and speed of payment. Great customer service, focused, kept me informed and prompt payment. Happy to recommend 1Cover for any travel needs. Will certainly continue using them in future.

This is a compan y that appears helpful when you are buying the policy but will go to great lengths to deny claims however small. I think they are essentially thieves - we have discovered we now have a very expensive worthless policy. Strongly advise against using them

I have used 1Cover a few times but had never had to claim until this year. I was to take my two grandchildren along with my niece to Fiji when shortly before we were due to go I had a really unfortunate accident and was hospitalised for two months. It was some time before I was able to make the claim for airfares, accommodation etc, but when I did there was absolutely no problem. !Cover was just so helpful, I would always use them and recommend them to anyone.

In May 2012 I used 1Cover for travel insurance for a three week Bali trip. Not only was their product the best value for money by far, their web site is very user friendly. My trip was incident free, but it was good to know I had a reputable company behind me in case of an emergency. But the fabulous news was that on my return to Perth in early June, a cheque for $500 was waiting for me a I had won the daily 'dosh' draw from 1Cover! Needless to say I will be using 1Cover in the future and will recommend to friends and family that are looking for travel insurance. V. Stuart Perth

I used 1 Cover for the first time when booking a Vietnam Meekong River Cruise at the recommendation of my travel agent. Unfortunately my husband had to have a hip replacement and after having a very unpleasant experience with the tour provider the service and understanding I received when initially reporting acclaim and at every stage through to final payment of the claim was handled in a caring and exemplary manner.. I am extremely impressed with 1 cover and will always use and recommend them in future

I have been using 1Cover for a number of years and have just had to make a claim for the first time. Unfortunately I broke my ankle prior to my trip , and from my initial inquiry to final payment in FULL of my claim 1Cover staff kept me fully informed. I was so disappointed to have to cancel my travel , yet so thrilled to be FULLY repaid because of my insurance. I will be recommending 1Cover to all my travelling friends and will definitely insure with them again.

Was happy with 1Cover and will be doing business with them again. Regards Warren, Deniliquin NSW.

I never thought I would ever write an email to an insurance company thanking them... but I feel that I must. I have been so pleasantly surprised at how great you have been to deal with at every step. It was cheap and easy to get cover. Whilst we were overseas my 6 child needed to be flown back to home for a medical assessment. The staff on the phone were helpful, compassionate and never once questioned things based on price. It was a stressful time and I found them lovely to deal with and seemed genuinely concerned for my son and I. After arriving back home and putting a claim in, you processed my claim without a whole lot of questions. Clare Batten

I took a gap year in my last year of uni (psychology, and it was doing my head in). Went all across asia backpacking and had an awesome time. Mum insisted I get travel insurance and I found iTrek online - I didnt even pay much attention at the time, but when I started to juggle my travel around, they were great to deal with and really flexible - I ended up staying on an extra 6 months in thailand and I couldnt believe how cheap the cover was. Got robbed while away, and although claiming was a hassle - had to give a police report - I was SO GLAD to have insurance. Dave from Newcastle.

I have been overseas quite a lot over the years and have been covered by a number of different providers. I'd only recommend 1Cover because I know they deliver on claims. I was stuck in Europe and had to cancel heaps of tours and flights because of the ash cloud. Thankfully, 1Cover fully reimbursed these expenses. I would have been out of pocket $5k or so.