Travel Insurance Reviews

Unable to provide and prospective advice on our potential holiday refund situation regarding a recent trip to Bali / Lombok despite the recent earthquakes. “Please complete the paperwork and the team will respond within 2 weeks” which was completely unhelpful and not allowing us to rebook a different holiday

I feel grateful that I went with zoom insurance, several unfortunate events occurred during my travels and every time, zoom contacts me quickly and makes the process as easy as insurance can get.

Following an accident in Germany, I required surgery. The doctor I saw in Germany classified this as an emergency and recommended the surgery be completed within a week to prevent further complications. Zoom then took 3 days to decide that they would fly me home for treatment. At the time, I expressed concerns that the delay caused by flying home for surgery would result in more than a week elapsing between injury and surgery. Zoom did not take this into consideration. Following my return home, I was seen by a specialist in New Zealand who was quite appalled that Zoom had chosen to fly me home prior to having surgery. He suggested I make a formal complaint. Five business days ago, I sent an email regarding my concerns to Zoom. At the time I received an automated email suggesting I would receive a reply in two days but I have still not heard anything.

The online task of choosing the type of cover is very simple to complete and excellent value for money. All the inclusions are clearly spelt out and you get a copy of your policy right away

When we take insurance we always hope we do not need to claim, and if we do, we don’t want hassles. On one occasion I had a claim with 1 Cover, I lodged it on a Sunday and I was settled by the following Thursday. Cannot ask for better than that. Fully recommended.

Zoom were fantastic when I claimed for jewellery stolen by a motorcycle thief in Vietnam. I didn't have any supporting documents except for a confirmation letter by my hotel that the incident had occurred. The jewellery belonged to my mother and one piece was given to me as a gift, so I had no receipts or valuations or photographs of the items. To my amazement and gratitude, Zoom paid the claim. I will always use Zoom and would recommend them to everyone. Thank you Zoom.

Fortunately I’ve not needed to make a claim but the actual process of purchasing travel insurance online is very easy. Both my husband and I have existing illnesses that are listed and even so, the insurance is very reasonable indeed even with our loading added. I’d highly recommend them.

Easy online process and great value. We didn't need to claim so I can't comment on that but we had peace of mind knowing we had good cover should something have happened.

Don’t expect your claim process to be as quick and easy as purchasing your policy! We missed an international connection because our 1st flight was cancelled. We had to pay out of pocket almost $2,000 to replace the flight we missed. QBE have an exclusion clause in their fine print “the cancellation or delay of travel arrangements due to mechanical breakdown of transportation or failure of the carrier to operate this service”. Our Qantas flight was cancelled due to mechanical issues. Also, they state that claims are processed within 3-10 working days. Our claim was submitted on 24/7/18 and only finalised today, 17/8/18, after numerous phone calls. Do your homework! This is the only company I know of with this exclusion. Our daughters claim on her online travel insurance company for the same events, was paid out promptly with no questions asked.

This cover was great and met our needs
Fortunately we didnt need to claim.
We’re using them again for our upcoming overseas visit so hope to be able to report all being well after that..

While I have never had to claim on my travel insurance every time I've searched for travel insurance I've found 1cover to be the best cover for the best price and they'll cover your pre-existing conditions for very reasonable amounts.
Really don't think I'll look anywhere else in future.

Taking out this insurance was very quick and extremely easy to do online and the application questions were easy to understand.