Travel Insurance Reviews

As the title states, purchasing is a breeze. Pricing seems fine when compared with other quotes. Can’t comment on claiming yet though.

Having booked and paid for European holiday early in the year departing end of May 2019, due to unforeseen circumstances caused by ill health we had to cancel the trip three weeks ago. Luckily as on every previous occasion we take out insurance with 1Cover. One phone call to the Insurer, we were advised what documentation they would require to assess the claim. This being provided, we had received an email yesterday(20/05/2019) that the claim had been accepted and a refund will be made. As the cancellation of the trip was traumatic in it's self one always fears the loop holes one has to jump through when dealing with an Insurance company. I thank 1Cover for being so understanding and delivering what they promise. I have on numerous occasions recommended 1Cover to friends and family and will continue to do so in the future.

World Nomads knowingly leaves out coverage of operational flight cancellations to cover themselves in paying out people who expect to have “flight cancellations” in general...covered. Useless travel insurance will definitely not use them again as they’re a complete scam that covers issues that have a low chance of happening. Definitely do not recommend. Save your money and go else where.

My claim was professionally and promptly managed and I was able to replace my stolen phone quickly and efficiently. The whole claim process was completed within 5 working days, it was incredible. Customer service was excellent and I was informed daily on the progress of my claim. I will continue to use this company. 1 Cover are awesome.

... and they even pay out too! The online claim form was a little long as it was one size fits all to cover every situation. However, they still paid my claim after one submission. I would rather the insurance remain inexpensive (and incredibly valuable) than have a more tailored claim process. I am happy to deal with a longer form in the rare instances when I might, unfortunately, have to claim.

Really cheap insurance with hire car insurance excess cover included. I would recommend this insurance to anyone looking for travel insurance

Web site was easy to use and fill in.
Zoom had the best price for our Holiday Travels.
Will definitely use again.

Had medical situation whilst in Cambodia, contacted 1cover to get guidance and they were very helpful and put us in contact with medical staff in Australia to confirm the right medical advice. Claim was also seamless and responded to immediately once returning home. highly recommended

We had to cancel our trip to Africa because my husband was very ill - we put a cancellation claim in and were very well assisted by a consultant at Insure and Go and the outcome. We have since advised our travelling friends of this, and that we were very happy with Insure and Go. Thank you.

It was easy to purchase the right insurance for our needs online which we compared to others and found great value in the product being offered. Our claim experience provided a high need for support during difficult circumstances and staff proved to be repeatedly helpful, reassuring and supporting.

We have used Insure & Go on previous trips overseas although this was the first time we have claimed. Like any insurance policy you only get to find out how good it is when you need it. Unfortunately our experience with Insure & Go was frustrating at best & unprofessional at worst. My wife badly broke her leg in Japan & we needed assistance to fly back to Australia (wheel chair & flight upgrade). Despite numerous phone calls/emails (20+) to the emergency call centre (MAFRE - in the Phillipines) we were unable to get much or any assistance at all. They could not even organise a wheel chair & everytime we sort assistance from them they always had to refer the matter back to their "management team" - this was very time consuming & it just seemed to be a delaying tactic. We only got any help at all once we got angry. In the end, I had to tell the call centre to stop ringing me unless they were going to give us support - they were only making the situation worse. Luckily we had sufficient resources ourselves to pay for the extra expenses upfront ($7,000) & we were able to organise the trip back to Australia. It actually got much easier once Insure & Go stopped helping us. We eventually got re-imbursed from them 12 working days after our claim was lodged although we had to ring them up a couple of times & eventually asked to speak to a supervisor (in Australia) before our claim got any traction. If you are going to insure with this company, make sure you have the financial resources yourself to get home in an emergency because you are in for a long wait if you are relying on them to get you home.

From completing my claim all staff were very helpful. They all let me know exactly what to expect and what information was required. Was excellent service.