Travel Insurance Reviews

Accepted my claim in full without any dispute from either party. Only criticism was the slow payment after notifying me of Tick's acceptance of my claim.

I needed to contact Tick while overseas. I wanted to know what I was covered for if I cut my holiday short to return home for a family funeral. I called the emergency number and hung up after 20 expenseive minutes on hold. Then I tried emailing them but, still had not received a reply by the time I had returned home 4 days later. It was now too late but, I wanted to register my disatisatisfacton so, I emailed again. I finally got a reply several days later. However, the call centre staff although pleasant and polite, just did not understand what I was trying to say, at all. Clearly they are only trained to deal with claims, as they kept telling me to lodge a claim. I was in Sri Lanka at the time of the terrorist bomibings so, luckily it wasn't a serious emergency. I would not recommend them. In fact I would say do not use them!!!!!

Took forever to receive claim, asked for too much documents and kept repeating and asking the same document. Under paid the claim and then refused to call or email back. I have contacted consumer affairs to re evaluate claim. Worst ever insurance for customer service

My recent experience with two claims caused me to believe that delays occurred due to communications between your Sydney office and your overseas processing office. Otherwise, I am very happy with your efficient Quote, Registration and payment processes.

We travel for a total of about 3 months each year , have had annual travel insurance the previous 2 years and have never previously made a claim. As our most recent trip was over 90 days we took out a policy for a single trip this time . In our last week my husband got a debilitating back injury and was deemed unfit to fly . We were forced to stay there until he was able to get a “fit to fly “ certificate which ended up being another 7 days . Initially we had no idea how long we would have to stay, whether 1 Cover, ourselves or our travel agent would need to reorganise flights and we felt for the first 3 days we had been left stranded as 1 Cover were not answering our questions .
On Day 1 we were asked for the medical report which we sent straight thru . Day 2 we were asked for his home doctors contact details. Day 3 we were requested to sign the authority for our doctor to give them details . We were so frustrated that we had not been asked to provide all this on Day 1 and were left querying whether they were going to cover us ( hence the reason for not giving a 10 rating )
HOWEVER , once they had received confirmation that it was not a pre- existing injury , 1Cover were FANTASTIC - they confirmed all would be covered , organised new flights ( with business class for my husband so he could lie down) , arranged wheelchair assistance and were super prompt and efficient with settlement on our return home .

I needed to make a claim for stolen items over seas and it was super easy and I had the claim approved the next day.

Cheers Zoom!

We had a claim the first time we used Tick and were very pleasantly surprised to receive our refund quickly and with no fuss.
We have recommended Tick to all our travelling friends and have returned to them ourselves for an upcoming trip.We are customers for life.

Return customer with with Tick Travel Insurance; very competitive; offered an additional cover for natural disasters, very helpful when travelling to Bali. Quote was extremely reasonable. Fast and efficient process to obtain insurance. Let's hope I don't have to make a claim.

The overall cover suits our needs. The service, efficiency and courtesy provided by your staff, when we unfortunately had a need to lodge a hire car insurance claim after previous travel, was exemplary.

I travelled with my partner to the island of Lombok, Indonesia, along with my partner and unfortunately fell very ill on the day we were due to leave. I ended up in the hospital, which meant we needed to delay our flights and find an extra night’s accomodation. As we both had used points for our holiday and booked separately, my partner and I had purchased insurance from different providers: QBE for myself and John went with Tick. QBE were wonderful throughout the process- providing my partner with support and advice with an Australian on the phone at 7:30pm sat night while I was monitored in hospital. My partner tried to contact tick, but could not even get through to lodge a claim as it needed to be done during business hours. I don’t know what we would have done if I were the one who had purchased Tick insurance! QBE assigned us a travel agent to help us with flights etc and lodged the claim for myself on the spot. I didn’t even have to pay my hospital bill. Once back home, QBE paid out my claim (minus 100$ excess) within a week. Unfortunately, John’s extra flights and accomodation had to be claimed through his own insurance (Tick), so we also lodged a claim for John via the Tick website. It’s been a month- we’ve provided all documentation and still haven’t even had John’s case even looked at! It is worth mentioning Tick have a 200$ excess on their claims. All in all, Tick were very easy to purchase insurance from, and they are very cheap, however when it comes to actually needing to lodge a claim you have very little assistance. I do not recommend Tick.

We have used Zoom over and over because one of the cheapest and has exceptional customer service. Had a fall which resulted in a kneecap fracture and had to have a straight leg splint on for 6 weeks. This meant couldn't use our tickets for flights, so after a call from their medical team Zoom arranged for me to go on a different airline in business class with the rest of family on same flight as me too in economy. They took care of all the arrangements and had it sorted within a day. This really took the stress out of it all and helped enjoy the second half of our holiday as much as we could.
On our last holiday our daughter lost her expensive dental plate and Zoom took care of everything with no hassles too.
I wouldn't go with anyone else!! Thank you Zoom

The policy was extremely good value and very easy to set up over the phone, with no excess.
Unfortunately I became ill in January 2019 and am still having treatment. Fast Cover couldn't have been more helpful and my claim was paid in full within three weeks.
This was the first time I used Fast Cover but it won't be the last and I am telling all my friends too.