Travel Insurance Reviews

Twice I have had to claim and both times have no issues I will only use your company when travelling anywhere

My partner and I had a 5 week trip planned to Scandinavia, however I got sick in the first week and ended up on IV and oral antibiotics. Whilst Zoom insurance were very supportive, we found First Assist (the medical advice team) quite unhelpful and condescending with regard to the medical condition I was suffering, and they advised that I should be able to continue to travel. At this time I had two letters from Doctors advising that I should travel home to Australia from Stockholm. We were initially informed that the medical bills would be paid, but not the lost travel. This advice was provided when we had two Doctors letters advising us to return home to Australia and not travel any further. At this time we asked for clarification by email as to whether Zoom were advising that we travel on against medical advice. We did not receive any advice for two days, so we booked our own flights home in accordance with the medical advice.
The Zoom Claims Team then undertook a further assessment of our claim and advised that they would support the need for curtailment of travel, however this advice took two days to come through on email and we had already landed back in Australia when we got the email.
Whilst we were provided with a full refund on our lost travel and our medical bills, the stress of the First Assist conversations and the initial advice that lost travel would not be covered made our experience very stressful.
It was extremely lucky that we travelled home when we did as I had further complications from the antibiotics and ended up needing to attend the emergency department for a further infection that surfaced 4 days after returning home.

Due to my father becoming extremely ill I was forced to change travel arrangements. The staff at 1cover were very helpful both while I was overseas and assisting with my claim upon my return. I was reimbursed for lost accommodation, flights and prebooked tickets. I was also reimbursed for the extra accommodation which was necessary. This was a very stressful time and my dealings with the staff while overseas was very helpful and I was extremely impressed on how they followed up on all communications.

This is the most difficult travel insurance company I have ever dealt with after many years of travel. We made a claim due to a lost item. After significant requests for documents which were all provided the company continued to ask for more. The claim was approved but for an amount that was completely different to the companies PDS document. When we attempted to ask questions the claim was then declined. We tried to make a formal complaint and told they had no internal dispute resolution team which is outside requirements. After much disagreement we eventually spoke with a complaint officer. We ultimately had to make an AFCA complaint to resolve the issue faster. Do not insure with this company!

We have been using and recommending 1Cover for years but have noticed that others are just as competitive lately.Still happy at this time.

What would appear to be a startlingly clear bona fide case for a claim (flight from Boston to New York was delayed 4 hours so we missed our Qantas flight back to Australia; when we had given ourselves a clear 5 hours 50 minutes between flights to budget for any delays) was rejected based on the minutiae of their exclusion criteria (pivoting in this case on a requirement for SIX hours stopover): so exhaustive and draconian as to render the policy impervious to claims

Thank you Zoom Travel Insurance for your exceptional customer service! Due to a unexpected medical emergency whilst I was overseas, I needed to change my flights therefore costing out of pocket money. Once I contacted Zoom they were very efficient and helpful from day one. The claim process was super easy. I am one very happy customer and will always purchase travel Insurance with Zoom. Once again Thank you!

Needed to make some claims. These were dealt with promptly and fairly. Very happy with this company and will use again.

The first time I’ve ever had to use my travel insurance so I was very nervous when I had to cancel my holiday after hearing so many insurance horror stories but Zoom were unbelievable!! Everyone I dealt with and every email was wonderful, answering questions promptly and with so much actual care and sympathy which I was not expecting! I got my money back and I don’t have one bad word to say about my experience with Zoom

I have used before and made a claim. The process was easy and quick. New policy now and very easy to use the application process.

The level of customer service, showing genuine interest and concern was awesome right through the purchase process and claim process. Unfortunately my wife fell ill whilst overseas and from the minute I made contact with the medical services company until my claim was processed the team at Insure & Go were fantastic.

Tick was awesome to deal with. Purchased couples insurance instead of two people travelling. Emailed. Quick response and solution. Refund was next day.