Travel Insurance Reviews

I have not made a claim (& hope I won’t need to) but I have found their prices and cover and longer length of trip option for Annual multi-trip to be much better than others apart from the maximum of 15 day car hire component.

I have used Insureandgo on two previous occasions and unfortunately on both occasions I have had to make a claim once due to my husbands death and the second time due to travelling partners illness
Both times claims were processed without any problems
I am presently insured again for a trip next February so I hope all goes well this time

Unfortunately I did have to make separate hospital emergency, and loss claims, during a trip to Vancouver. Service on both claims was professional and prompt, and will not hesitate to use InsureandGo for future travel insurance and peace of mind.

first time I made a claim in 4 years if using Insure and Go as I lost my sunglasses and it took 3 weeks for them to come back and say there weren’t covered.

I had to cancel my trip due to an illness that needs surgery. Months after taking out travel insurance I became very ill and had to cancel my trip. I got a letter from the doctor that said that my symptoms started well after the date of my policy started and that I am too unwell to travel and need to have surgery. I provided the letter along with all of my cancellation documents and receipts to prove payments. My claim is only $2300 and they are drawing out the process for no reason! They have now asked for my medical records for the past 5 years as if they don’t trust my doctor’s letter or me!! And to make matters worse, they have even prolonged the time it takes to investigate my medical records by not even paying the invoice to receive the report. I’m stressed enough being sick and not being able to go on a holiday that I had planned 12 months ago let alone having to deal with this! It’s been 6 weeks and I’m still waiting, not 10 days like they had indicated it would be dealt within!

I wondered if I was doing the right thing when I picked Tick based purely on its low price. I'm glad i did because I had an accident in a hire car in Honolulu. I spoke with Tick, sent them all the documents they sought and within weeks was advised my claim had been approved and the full amount has been put into my bank account. Very friendly, helpful and efficient service. I'll be using them on my next trip in a couple of months.

getting the policy was easy I based my decision on this company by the review by choice magazine. I work for an insurance company that no longer sells travel insurance. If we need to claim will be the test.

First time I have claimed for cancellation of flight on travel insurance. Surprise the reason for the cancellation was not included in the fine print. So they did not pay.

Our claim took over three months and our case manager continually asked for documents already provided including a copy of our passports? Had to chase up the case manager so many times and after such a long period denied our claim!!!! Then didn't know what we were claiming? It was very clear and so I realised that we were in trouble with the people handling our case. Why put customers through this frustration and only to reject the claim. Would never use your Company again and have advised friends and family the same. Word of mouth is powerful! Extremely disappointed with both your Insurance Company and the treatment we received. I thought as you were part of Insure and Go it would be a good reputable company but realise you are both the same and having used Insure and Go in the past will not do again. Take our money but don't give anything back when there is a claim. The media are fully aware of how the Insurance Companies work and how they wriggle out of any claims they are faced with. One of the well-known ploys is to continually ask for more and more documents(which is what happened to us) - People are always on the radio and TV stating this and how they are treated by Travel Insurance Companies hoping the customer will get sick of the process and either go away or accept whatever they are offered (Usually nothing) it is a disgrace! I have never had any trouble with House or Car Insurance because its handled in Australia by reputable honest Companies and the very few times I have had a reason to claim it was done in the most professional way with good results.

Travelled to Sweden for two months as a Type 1 Diabetic. Tick was the most comprehensive and cheapest for my requirements. While I didn’t need hospital while there, i did have a minor car accident where no one was hurt. I contacted Tick. The representative was professional and understanding. Sent me an email with instructions and 1 month later I was reimbursed for all my out of pocket expenses. It was not the first time I have used tick and will not be the last.

During our past trip to the USA I got sick and had to go to the emergency room. We end up putting the bill on our credit card and were worried about getting the money back. When we got back to Australia we filed our claim and with-in 3 weeks we had the money back in our account. We would use Insure and go again!

friendly staff, they understand your situation when things have turned out bad and i had no issues when i made a claim due to cutting my trip short, i will not go to any other company for travel insurance and also told my friend to go with Insure and go as there prices are very reasonable