Travel Insurance Reviews

getting the policy was easy I based my decision on this company by the review by choice magazine. I work for an insurance company that no longer sells travel insurance. If we need to claim will be the test.

First time I have claimed for cancellation of flight on travel insurance. Surprise the reason for the cancellation was not included in the fine print. So they did not pay.

Our claim took over three months and our case manager continually asked for documents already provided including a copy of our passports? Had to chase up the case manager so many times and after such a long period denied our claim!!!! Then didn't know what we were claiming? It was very clear and so I realised that we were in trouble with the people handling our case. Why put customers through this frustration and only to reject the claim. Would never use your Company again and have advised friends and family the same. Word of mouth is powerful! Extremely disappointed with both your Insurance Company and the treatment we received. I thought as you were part of Insure and Go it would be a good reputable company but realise you are both the same and having used Insure and Go in the past will not do again. Take our money but don't give anything back when there is a claim. The media are fully aware of how the Insurance Companies work and how they wriggle out of any claims they are faced with. One of the well-known ploys is to continually ask for more and more documents(which is what happened to us) - People are always on the radio and TV stating this and how they are treated by Travel Insurance Companies hoping the customer will get sick of the process and either go away or accept whatever they are offered (Usually nothing) it is a disgrace! I have never had any trouble with House or Car Insurance because its handled in Australia by reputable honest Companies and the very few times I have had a reason to claim it was done in the most professional way with good results.

Travelled to Sweden for two months as a Type 1 Diabetic. Tick was the most comprehensive and cheapest for my requirements. While I didn’t need hospital while there, i did have a minor car accident where no one was hurt. I contacted Tick. The representative was professional and understanding. Sent me an email with instructions and 1 month later I was reimbursed for all my out of pocket expenses. It was not the first time I have used tick and will not be the last.

During our past trip to the USA I got sick and had to go to the emergency room. We end up putting the bill on our credit card and were worried about getting the money back. When we got back to Australia we filed our claim and with-in 3 weeks we had the money back in our account. We would use Insure and go again!

friendly staff, they understand your situation when things have turned out bad and i had no issues when i made a claim due to cutting my trip short, i will not go to any other company for travel insurance and also told my friend to go with Insure and go as there prices are very reasonable

Sadly I had to make 2 claims on my holiday 1 for delayed baggage and the other for a item that I lost. Their claims handler kept asking for the same information after it had been provided, they also failed to grasp the exact nature of my complaint and declined it even after numerous attempts at me trying to explain it. I ended up having to lodge a dispute with AFCA

Call centre located in Manila, not Australia. I was informed that not one single staff member has English as a first language. Currently nearing 300 emails between us since I became ill in Romania. Failed to heed my warnings that if I did not see a doctor urgently that I would become very ill. Would not allow me to move from a hotel where I could get no food. So.. ended up with pneumonia, no food for 3 days. Moved from hotel to hotel over the past 5 weeks as they kept expecting me to leave Romania immediately a doctor sees me and the hotels are frequently booked out. Inept in the extreme. Last hotel had cockroaches, current one smells of sewerage. I am forced to stay in the hotels they book. The company they use to provide services in Romania is located in Greece and is equally as inept. I had to threaten Consular intervention, legal action and publicity via my family in order to get any action from InsureandGo at all. Had I allowed them to organise anything for me in the time frame they wanted I would have died. As it was, the medical treatment arranged by them was sub-par and did not cure my pneumonia. I relapsed. Their failure to organise themselves has cost their company far more than if they had a case management process for complex issues. Their reliance on front line call centre staff to manage me has also caused me a far worse illness, money and stress than was necessary.
Someone at InsureandGo needs to examine what happened and use my terrible experience as a way of improving practice. They lose money by maintaining current processes and create very dissatisfied customers along the way. An apology would be good too.

First time with 1Cover, recommended by my travel agent for a group of ladies, straight forward, very competitive cost, surprised all the ladies, and the claim made by me was handled in a most satisfactory way. Will be using them again shortly for our planned October tour.

Like many others we always take out travel insurance when going on holiday and have been lucky not to have claimed ever, this changed when in Hong Kong recently and our clothing was left locked up in a laundry after the city basically shut down after a typhoon warning was issued and we had to fly out early the next day prior to the Laundry re opening We unsuccessfully tried to get it couriered onto Singapore to catch up with us so had to buy replacements for the lost clothing, on return to Aus we submitted a claim supported by photos sent to us by the Laundry showing all items left behind and courier dockets and emails from our efforts trying to recover our clothing. The claim was in the end declined due to us not have receipts or proof of purchase for the clothing.
How many people do you know that keep receipts or proof of purchase for all there clothing they take away on holidays.

This Insurance I have been using for a few years and find it All I need for Travel. I have not had to use it but my friend did and she could have not been any happier. I will continue using 1Cover for all my Travel needs Thank You .

Use 1 Cover mant times and claimed once. The experience has always been positive and enquiries and claim have always been easy and well guided by well informed people.